OcuSight

This office just gives bad vibes all around and felt it as soon as I walked in. The little girl at the checkout desk needs to watch her tone. The attitude she gave for no reason when all I was trying to do was check out is disgusting. If you aren’t ready to do your job and check a patient out yet just politely say “I’ll be right with you” or something along those lines. Not “you need to go stand at a podium we aren’t ready yet” with a snotty attitude. First off stand at a podium? Girl doesn’t even know what a podium is. Very bizarre. All around the whole office was giving rude and unprofessional with horrible communication skills. The only one that was cool was the Doctor. Couldn’t wait to get out of there. Will be going someplace else for glasses.

Sadly, the receptionists are not warm and friendly. They do not care to be on the phone at all. The dr did a fine job, but didn't seem to really care. I called back the following day for help managing pain and advise. My thoughts were dismissed and I never received a call back with help as I was told.

I have had great service and care at the Penfield office so suggested my husband and daughter go. They have had one problem after another with just getting contacts and the office getting the right place and time for appointments and just trial contacts to be distributed. It has been a lot of time month or so and still no contacts or prescription for contacts has been given. It also took months to get in for them. Also, watching an office worker continually pinch another office worker's butt, well, that says it all. Unfortunately, they have lost several patients due to this which is sad as the drs we have had are great. And the Saga continues. After numerous visits, we were treated horribly by the Brighton tech and receptionist. It would almost be comical all the mistakes and unprofessional behavior if it were a sitcom but it’s our time . Even with us treating the staff with heaps of patience , kindness and humor , my daughter was still treated poorly. Thank goodness for Dr. Jogoda’s professional behavior and attitude but never again for my child. Back to Visionworks. Always on top of it there.

Glasses cost a fortune. Still haven't gotten one pair after 3 weeks. No one picks up your call. They are not friendly or welcoming like years ago. The thousands we have spent there as a family. Try getting in to see the doctor... Weeks wait for an emergency. Misdiagnosed my son 2 x. Too busy for decent customer care. I've always liked my Dr. ...Even still...is this place worth it? I feel like all they care about is money.

Dr Goodfriend is so thorough in his eye exams and understanding of other medical conditions affecting the eyes that I am confident and grateful for his expertise. He's truly a nice man and a pleasure to talk with. Likewise, the staff has always been cordial and efficient. I never wait long for my appointment. I'm very happy with the care I receive at OcuSight Eye Care Center.

Excellent eye exam - as usual! Very satisfied with all services offered at Brighton OCCUSIGHT! Dr Jacobson just AMAZING! So thorough and can always rely on his opinions and expertise! Just had cataract surgery on both eyes - my sight is just amazing now and everything explained before and after surgeries. Whole staff very professional! Extremely satisfied!

Very positive experience at OcuSight...they got me in quickly, the staff is friendly and interested in each patient, good listeners, respond to questions thoroughly and informative about what their tests show. Dr. Goodfriend is very thorough and concerned; he did a great job on both cataract removal and lens insertions and is quite clear on what to expect and encourages one to contact him if there are any deviations from the norm pain, deteriorating vision, etc. I would highly recommend OcuSight and Dr. Goodfriend!

Very positive experiences each time I interface with the people in this office. Each person presents as s/he enjoys their work. Efficient, pleasant and professional. Dr. Jacobson explains things well, has a nice sense of humor and treats me as if Iam his 1st patient for the day with energy, attention and patience. Go. You won't be disappointed.

The staff here is friendly and they seem to care about the patients. I see Dr Jacobson. His assistant Karen is very caring and explained everything to me before she checked my vision. You only actually get about 3 mins with Dr Jacobson. Who just confirms what Karen did before dilation. Takes a quick peek at the back of your eye. Confirms and your done.

Kathy and Dr. Jacobson are absolutely the best! Kathy took great care to make sure my prep was complete for the exam by Dr. Jacobson. Dr, Jacobson was eager to discuss my exam in light of my Type II Diabetes. Excellent care… good people!