Pasadena Funeral Home

I would like to thank the staff and especially Brock Bassett for the service we received. When we went to make arrangements for my mother-in-law, he and his helper made the process extremely smooth. The day of the service was just as smooth. We had everything ready when we got there to set up for the service. The only thing we had to do was show up and we were ready to go. They treated my wife and I with respect and as soon as we walked in the receptionist was asking what we needed help with if anything. After the service was finished Brock was the first one there to greet us and helped picking up everything that we were taking with us. Overall, everyone did a great job with taking care of us. I would recommend this funeral home to everyone.

The staff at Pasadena Funeral Home were very courteous, polite and compassionate with every interaction. Our family was always kept informed as to the process of getting death certificates signed and returned, sending family member for cremation, return of ashes,etc. I would recommend this funeral home to others in their time of need. You will be met with compassion and knowledgeable staff. Highly recommend.

Based on events, the cost was exorbitant. The pressure for payment was more akin to Mafia tactics complete with threats & abuse. I received no less than 6 calls for payment that included threats to postpone the ceremony to which family had traveled from out of town and state to attend. They were rude to family members recruited to contribute to the costs while I waited for funeral policy payout. Ultimately, I paid them $10K but wouldn’t have the last $600.00 until morning of the service. I had to beg for a concession. The morning of the visitation & funeral I found that my Father had been dressed in his DRESS BLUE UNIFORM without the hat I had provided and without a SHIRT OR TIE!!! They called me incessantly for payment but NOT ONCE for a SHIRT AND TIE!!! The sales pitch was full of tales of respect & experience in military funerals but they laid him out only partially dressed! I had to find someone who had a shirt I could use, recruit someone to go pick it up & then wait 45 minutes while they closed the chapel in order to re-dress him. His makeup was sloppy & clearly hurried- he had orange eyebrows which I mentioned 3 times & which was minimally addressed. My cousin had clean the makeup smeared on the collar of his uniform. They finally found his hat but I had to place it because when they did he looked like a comical hick with his hat set like a bowl on his head. Fixing their mistakes totally disrupted my ability to visit with my family members who had come to mourn & celebrate this great man. The staff were confused & rude at the last minute about organizing the procession… nothing prepared or addressed ahead of time even though we had 2 weeks from his death to his funeral. They called me 50 times for payment but not once to plan the visitation & procession or to complete his uniform. . And finally … the final clear indication of just how little respect they had for my Dad, this sacred process & for his family & assembled mourners: The funeral director showed up in a suit that was so crumpled & wrinkled, he either slept in it or dug it out of the bottom of a hamper that morning. He was not properly dressed for the solemnity of the occasion…. Then at the cemetery he came & blamed me for not filling out grave marker paperwork that was required by the National Cemetery before the service “Remember I told you you needed to fill this out ??? Wrong!! He did not tell me. He did not remind me. He didn’t mention it once during the 2 hours of “visitation”. Clearly they reminded him at the cemetery so he decided to blame me &, consequently, I had to choose the elements of his grave marker that will be in place for eternity in 5 min. before we moved to the pavilion for the service. It was all haphazard & last minute. They never returned the clothes and expensive wooden suit hanger they were instructed to at least 3 times. I WILL say that the female staff who were helping the morning of the service & were processing my extorted payment the week before were friendly, kind, respectful & very helpful. I assume all of the complaints listed above were the province of the funeral director & his lazy management of the event. Either he didn’t care or was in over his head. But I still forked over $10K for a calamity of errors that was inadequate at every point. Everyone at our reception after the cemetery service said they couldn’t believe how bad the funeral home had performed. Total Disaster. I was robbed of the opportunity to savor the memory of a solemn & celebratory service for my beloved & respected father. My memory of his mortuary service will always be bitter & tragic for all the wrong reasons. He deserved so much better. I planned for so much more. Pasadena Funeral Home trampled those plans & memories. They talked a good sales pitch but never delivered what they promised: respect for my Father, family & friends. It was haphazard & last minute, jumping from one crisis to the next all morning long even though they had 2 weeks from his death to his service.

Pasadena Funeral Home and every employee we delt with were considerate, compassionate, kind and caring. LaTanya was so helpful in helping us make decisions. The staff is truely doing what they are called to do. They made such a sorrowful time bearable and not scary at all. I highly reccomend Pasadena Funeral Home.

I want to thank Kendrek for helping me and my sister with all the funeral arrangements. It was very difficult to do, but you made it happen. I want to thank Jesse for helping me with the amazing setup. I couldn't have done it without you. I also wanted to thank Leo for being there to assist with any help we needed. Especially when I needed a stool for my mom so she can reach her grandson to give him a kiss on his cheek. Everything turned out great and it will be the best day to remember in memory of my Nephew, Joseph Mata for my sister Esmeralda, my niece Kayla, and my nephew Jose. I strongly recommend this Funeral Home to anyone. Thank you all for everything. We did have a "Every Detail Remembered." That would be the casket spray decorated with my nephew's favorite team, Dallas Cowboys. My sister will never forget this memorable memory of her son. Again, thank you soooo much for everything.

Excellent service. Very accommodating, personable, and easy to work with. Latonya was professional, courteous and ensures that all needs were addressed and met.

My mother had her Memorial Service at Pasadena Funeral Chapel, it was so beautiful and handled so professionally everyone was totally impressed. I have never had to deal with a funeral before and I must say it went effortlessly. Chalet our Funeral Director was amazing, kind and supportive as was Ashley Mark & Clarisa were very kind and helpful as well. As much as I dreaded that day and I did, they all made it a very comforting experience. 5 stars.

My family has always used Pasadena Funeral Chapel. They treat us like we are part of their family. They also do an amazing job on preparing your loved one for visitation and funerals.

Had purchased a plan, that was not up to Our wishes. Pasadena Funeral corrected that issue. A big Thanks.

My grandmother's funeral was held here on July 1st. The service was BEAUTIFUL! My mother works for their sister location, and this team went above and beyond to make this service perfect! Chalet and her staff made the most difficult day, no MONTH for us, flawless. I can't thank them enough for being so sweet with my mother and taking such good care of my family! I highly recommend them.