Paws, Whiskers and Wags

Reviews, get directions and information for Paws, Whiskers and Wags

About

We are a pet crematory. Because we cremate each pet alone, we guarantee the ashes you receive are those of your pet through our patented Pet Tracker.

Description

Providing pet cremation and pet memorialization services to pet owners and veterinarian groups.

"With over 20 years of animal cremation experience, we are committed to the highest standards of pet cremation services available. At Paws Whiskers & Wags Your Pet Crematory in Decatur, GA our goal is to give pet owners the peace of mind that one of the last decisions they made for their pet was the right one. We are committed to making end of life decisions easier for all pet owners and veterinarians by providing honest, thorough information about pet cremation and maintaining an open door policy at all times.We are available 24 hours a day by telephone at 404 609-1072"

Address: 2800 E Ponce de Leon Ave, Decatur (Géorgie) 30030

Phone: (404) 370-6000

Website

Parking: Lot

State: GA

City: Decatur

Street Number: 2800 E Ponce de Leon Ave

Zip Code: 30030

categories: pet service, funeral service & cemetery

Opening Hours

Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 17:00
Saturday: 09:00 - 12:00

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Reviews

I have my pros and cons about dealing with this company last week when I unexpectedly lost my baby girl of 10 almost 11 years. When I originally had called they said the package came with a “complimentary vessel” and when I got there to drop my baby off drove over 45 mins btw I find out the vessel was a velvet drawstring bag  I would’ve rather them tell me up front the “vessel” was a bag. Very misleading, but what do you do when you’re in shock and grieving so much, you don’t want to drive all over the place with your passed fur baby. Nonetheless, I thought whatever I’ll just order one but I still just felt wrong about my baby being sent home in a bag. Secondly, after getting home from pick up I noticed they spelled by baby’s name WRONG on her certificates and everything when I straight up spelled it for them TWICE. Thirdly, after my dad handed Candice my baby in a large trash bag from the cooler, she carried her around like she was actually taking out the trash! My baby was 7 pounds! Can you not carry her with respect?  I know from being a vet assistant and working at a vet we only carry euthanized dogs that way if they are very big or very heavy and that really upset me. I will say they did get her completed quickly, she was ready the following day but I would like new paperwork with correct spelling I’ve just been too upset to call. Oh, and it’s an extra $40 for a clay paw print which normally comes in the package price at other places but I guess you get what you pay for, while it is a nicer paw print I feel that’s a bit much. They were very nice and respectful but there’s obviously a few things that rubbed me the wrong way. All in all though I appreciate them handling my girl and helping me in my time of horrible grief.  EDITED: Removed a star from my original review as the owner responds and says “sorry for the loss of your sweet baby Candice” that wasn’t her name!!! That’s the name of your employee that mishandled my girl!!! ‍ I would’ve expected them to reach out and offer to send new certificates with her name spelled right as well since that’s all I asked for but no mention of that. Unbelievable. If my grief wasn’t bad enough already, I feel even worse now that I feel I took my baby girl Alysa to the wrong company to cremate her.   EDITED EDIT: Okay I know this is a lot but they did reach out about 5 mins after the edited review and offered to send new certificates etc. The representative was very kind and I honestly feel bad that I went off the way I did in this review I think I’m just so lost without my baby here and the reality sets in that she’s gone and even though there were mistakes made I’ve always been known to stay respectful and I crossed a line therefore I apologize. Moral of the story GRIEF SUCKS.

The workers there were very respectful and friendly - I'm quite dissatisfied with the package that I received. I got the complimentary urn with personal cremation, paw print and lock of fur. I wasn't given the option to pick out my pet's urn when arrangements were made over the phone, but when I went to pickup, I noticed a wall full of an assortment of urns to choose from - would've been nice to know.  Secondly, the paw print is to be a print of your pet's paw in a clay tablet. This paw print was NOT my pet's - she had fur in between her toes/pads, which was not reflected in the paw print. The cremation was also denoted to have been two days before I picked up, but the clay was still wet. How is the clay still wet you could see my fingerprint from touching it lightly two days after my pet was cremated? Definitely not her print - this is a STANDARD paw print clay with crude stamps of my pet's name in it.

Paws, Whiskers and Wags took amazing care of us from start to finish and were a wonderful comfort to us as we navigated after care for our beloved kitty, Nat. They were compassionate, accessible, steady, personable and efficient throughout every part of this experience. They treated us with great sensitivity and compassion and we feel so comforted that our loved one was in their care.

I like another before me received a paw print that was wet and not set . I picked my remains of my Maggie and after traveling because the paw print was still wet lost its structure of her paw print. I’ll never use these people and recommend nobody does either. I will seek litigation if possible or report this business to the proper agency. Nothing they say can ever undo what they have done.

The staff at Paws, Whiskers & Wags are truly professional, empathetic, and compassionate. I have trusted them with my needs for the care of our four-legged family members that we've lossed. I highly recommend them to all who need help during their time of loss and grief.

I recently lost and my best friend and I want to give kudos to Candice.I have been extremely emotional trying to adjust and I just wanted him home so badly so I called everyday and then started emailing her everyday as well to see when he would be ready to come home. She was always polite and never short with me and always said it was her pleasure even though I know I it wasn't she always did exactly what she said she would returning every phone call and email she provided me with exceptional service so if you ever have to pay them a visit ask for Candice.

We have used Paws, Wiskers and Wags for our own pets, so when our neighbor had to say goodbye to her 21 yr old cat, Martha, we knew the best place to take her for cremation. We met with Marsha, who was very compassionate and caring. She took care of the details quickly and helped us in this time of grief. Thank you, Marsha.

This was my first experience with losing my pet, but this place did a fantastic job. After having my best friend for 15 years- through good times and bad, through moves all around the state, and all kinds of struggles, PW&W memorialized him beautifully.  Thank y’all so much for taking care of Tuna, and making sure he could come back home in a respectful way

Mallory and her staff at the Covington office are amazing! I was very disappointed with the Decatur office, but the staff at the Covington office more than made up for it. They have had 3 of my babies in the last 9 months and have been wonderful. I don’t have the words to say how great and supportive they are. I will only take my fur-babies to Paws, Whiskers and Wags Covington. They are by far the best!!

This is the second time we have had a golden retriever pass away unexpectedly. So I called them this morning and requested a same day because we were so upset and wanted our baby taken care of.  Once again, they were exceptional. Marsha is the one who we did paperwork with and she- somehow- kept a smile on our face. And Alex was the one who performed the cremation for our fur baby. They were so compassionate, and despite being so upset right now, I wanted to post a review immediately because they made such a difference for what turned out to be a really bad day.  So grateful they were here to help us at the last second. Our baby was in kind, good hands.

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