Pet Food Express Antioch

Okay, let me just start by saying this location has one hell of a manager! The sheer pleasant smiles of staff all around in this store are truly a rarity indeed! I had a ton of time to kill recently, and somehow managed to spend every bit of it getting refamiliarized with the array of products new to the pet market, and in doing so, had some really fun and informative conversations with several of the staff here. Each in their own way made me feel so welcome, helpful, and not once did I ever feel to be a burden on them for all the questions that came up. I want to give a little extra mention again to the manager gentleman- your staff is above par, and hopefully they are rewarded appropriately for their efforts in setting you guys so far apart from the contenders nearby. In addition, THANK YOU to Deanna? For taking so much in depth info and bringing it into a much understood alternative to what the labels provide, and an extra thank you for the candid recommendations and other tidbits you shared about yourself and your relative experience to many parts of our conversations! You guys gained a customer committed to returning when an experience becomes like the one I had. And, I took the time to get all your names the night I was there, but I have seemingly misplaced the paper much to my frustration! I waited to share this experience until I found it, and I'm sure I will eventually, but I didn't want this to slip my mind and be outdated! Forgive me for not personally including you all by name, in no way does it lessen how superior you guys all were. Some people notice a good thing, and I did. Keep up the great vibe!

My husband and I came here to buy the essentials that my dog needed. My dog needed new dog tags. They were patient in helping us in the process. He was suffering from hot spots and the staff was able to help. We eventually had to take our pet to the vet. So they were understanding when we returned the medication for the allergies. We thank them for their time and they were totally understanding. My husband and I like this store a lot due to the customer service.

Called and was told they had crickets. Asked if they could set some aside for me and the guy said to just come grab them when I came in the store. Walked in 15 min later and they were sold out

They charge way to much for a dog wash. The soap is so water down it doesn't make any suds are smell. So I recommend you bring your own soap. Because my dog doesn't smell any better. It is convenient though. Bring your own shampoo.

I wish I could fully express how upset I am about the changes to this store, back in 2020 up to the end of 2021, I enjoyed coming here because of how the employees made me and my pets feel like family and I no longer get that joy. I am met with unhappiness and standoffishness when I come in, these new people are unbearable and mean. At one point I was left with two other customers, unhelped for a good 15 minutes while people who had came in after were quickly sought after and assisted.

Always great service better than pets smart. The staff here treat us like family. And they are knowledgeable in their products. You don't walk around like you are a zombie when you are here!! They help so much with anything you need 5 stars thanks to the staff and mangers.

Great store. Neat,well organized, nice ,knowledgeable staff. Milena

Such a clean well organized store, with absolutely wonderfully friendly staff. I wish they had more stuff but other than that this place is great.

The customer service at this store is out of this world! I was so shocked by the pricing of things, I thought they would be overly expensive, but they are very reasonable. I highly recommend this site for dog parents who love to spoil their fur babies. The guy working gave me tips for the new slow feeder I purchased and the lady helped me pick out some calimg treats for a long upcoming trip. I will definitely be back! They also have dog washing stations that looked super clean.

Decent place wish they had more products. Prices seem to be a little cheaper then most pet stores.