Petco - Halsted

Just moved to the Lakeview East area and I'm so deeply grateful for the convenience of having this petco so close to me. I've been able to find almost everything I need for my pets here except for my extremely high maintenance mainecoon who prefers certain brands of food we truly can't find here. A few days ago I popped into the grooming department and asked one of the groomers for help with my great pyrenees puppy. He definitely needed a knot removed from behind his ears and a deep cleaning, a good comb through and a nail clipping. I asked her approximately what the fees would be and the length of time for his grooming services. She assured me it would take around a "couple of hours" and said they could use a special machine or clipper for the knot of hair behind his ears. Yesterday I dropped him off close to 11 AM and spent my day working and doing light errands nearby. I called them at around 2ish and was told by a staff member here that it would take another 40 minutes. So at 4pm they left me voice messages when I was in transit and I went back to my apartment to grab Troika's leash and collar since they don't hold your pet's leashes there for you. I get there and he looks absolutely stunning-- I mean literally he looks like a Show Dog quality I asked them why it took the whole day and one of them mentioned they have Express pick up for about $15 more so they get your dog in and out much faster. Now had I known ahead of time I would have gladly paid the extra $15 so I could have had my dog back much sooner. So now you know! Also the knot behind my dog's ear is still there. After paying $100 my dog still has that stubborn knot behind his ear that I had mentioned to one of the groomers that he needed to have removed. I checked out and didn't mention this asked for a couple of poop bags from the cashier since I forgot to bring some with me and the cashier with the cute bird on his shoulders told me where to find some to purchase instead of just letting me have a couple for free. I asked again and he gave me a couple and upon check out asked me if I'd like to leave a tip. I wasn't super happy about the 5 hour wait to get Troika back or the knot behind his ear so no I didn't feel compelled to leave a tip. Don't get me wrong here-- the staff here are great and super friendly and Troika looked absolutely gorgeous but c'mon why on Earth didn't someone tell me about the express service option and how come they didn't clip out his stubborn knot of hair? Leaving this feedback for the staff and I absolutely appreciate all of you but I have to leave constructive feedback because after spending $100 I should not have to worry about dealing with his knot that they left behind. I'm going to be extremely careful this afternoon and comb out the knot myself.

This would actually be a two-star location if the staff weren't as knowledgeable as they are about caring for pets. I suppose if you know exactly what you are looking for, and the store has it in stock, it's "average." But it's in a cramped parking lot, the store always seems very dim and in disarray, and I've never had an in-store pickup for an online order go smoothly here. There are better pet stores, but not near this particular location.

Love this Petco! I was a loyal Pet Supplies Plus customer due to proximity to my old house when I first adopted my dog, and I was very hesitant to switch to Petco. Over the last year of living in the neighborhood, I have grown to love it here. Their employees are amazing shout out to Robyn - current hair is blue with braids, but they're always switching it up! Robyn has the best energy and always makes me and my pup feel welcome and happy to be there. They also got me to sign my cat up for the Vital Care program. Both of my pets are enrolled in the Vital Care program now. We love the benefits, like discounts on food, grooming, litter. They also have great post-holiday sales, and my dog is definitely not above having an advent calendar in March, if you know what I mean. Their groomers are excellent as well. I was so nervous to switch groomers with my move, and I love the groomers here. Just make sure to sign up far in advance, since the appointments fill up fast! Love our neighborhood Petco :

Being a multiple pet parent and recently starting a home aquarium I have come in frequently. The staff is what makes this location so great and especially want to shout out Nora and Robin. Nora has gone above and beyond to give detailed and adequate information on aquatic care. She's an asset to your store and I truly love talking with her. Robin is always so friendly, asks about my animals, and treats you like a best friend.

Groomers are always kind to me and my pup. My dog can be persnickety and they still do a phenomenal job and are always friendly when dropping off. Jordan and the other staff member on today consistently provide great service and care. Thank you!

We have two cats and used to shop at PetCo located at 3046 N Halstead St. in Chicago all the time, until today. We are not going to set foot in this store ever again. The reason is Innovative Parking Solutions they employ to enforce their parking policy. I have never in my life dealt with more aggressive, rude, condescending, contemptuous, overzealous, and misogynistic men as those employed by IPS. My husband and I went to PetCo to pick up some cat food. I needed to run across the street to Marshall's to make a return. This is not something I do regularly or have ever done in the past for that matter but I did not think a few minutes would be a big deal, considering we'd just purchased from PetCo and shop there on a weekly basis. What we didn't realize is that there are 2-3 of these IPS hawks, vultures really, parked in unmarked vehicles in the parking lot and watching your every move, ready at any moment to jump out and boot your car. We returned minutes later to find our car booted. We tried to explain the situation to Carlos Garcia ID No. 9799, one of the IPS people, but he wouldn't even listen. He was rude, aggressive, and uncooperative from the start. We then went to PetCo, showed them our receipt they recognized us from earlier, and asked them to please intervene. They said IPS was a private company and there was nothing they could do. IPS may be a private company but they enforce PetCo's parking rules and trying to talk to them as a business whose rules they are there to enforce might have helped. I hope the Management Team at PetCo reads this review and takes remedial action. Until then I will never shop at PetCo again. If you look up Innovative Parking Solutions, by the way, you'll see that they have exclusively very negative reviews and there are multiple complaints against them on the Better Business Bureau website. Is this a company PetCo wants to associate with and lose business over?

I have been coming here since I adopted my cat at 5 months old to get his nail trim. It was $10.99 in 2021, then everyone started using Covid as an excuse to raise prices, so Petco being on the money wagon raise the price to $13.99. I did not complain but I took my cat in for his monthly trim. I took him in this week, and it was $20.99 a $7 jump. If I would have been told about the price increase before his nail was trim, I would have walked over to Marshalls to buy a pet nail clipper and trim his nail myself. HIGHWAY ROBBERY. Cats also does not qualify for free grooming as part of the vital card membership. Needless to say, Petco has lost us for his monthly trimming.

Brought my 3 year old German Shepherd Pup here and got conned! They didn’t even bathe the dog but charged me for it. Management was absolutely no help and therefore I won’t ever be spending a single penny in this establishment ever again.

It's so hit or miss with this Petco. On the one hand for a while new management was good, but we're back to a place where all the feeders are dead, stuff doesn't work, it just feels like you need to call ahead just to make sure they're going to have what you need.

Nora was great ! Helped educate us on our ferrets. Was so patient and sweet! Appreciate the patience!