Petco

I made an appointment and brought my dog into the Simsbury/Avon Petco to be groomed, and all they did was give her a bath and clip her nails. No wonder the bill was so cheap. Ended up having to go somewhere else a few days later to be groomed. A complete waste of my time.

Do not let these groomers touch your pets. If I could give negative stars I would. I have a miniature Australian Shepherd with a double coat, and they shaved her. Double coats provide a layer of protection against the external environment for the dog. Shaving it away removes that protective layer, resulting in insufficient protection from temperature, parasites, sun damage, and wind. Shaving also damages the coat because it doesn't regrow in the same fashion. My dogs coat will never look the same again and is already suffering from frequent skin irritation due to the lack of protection. These people know nothing about dogs, and quite literally ruined my poor dogs coat forever. Shameful, grooming department should be shut down.

No direction or signage for vetco clinic anywhere in the store. Vet staff very nice and caring for my dogs. Cashier standing around staring into space while I waited a solid 5 minutes at the front of the checkout line.

back story my girlfriend is a first time cat owner and has never had a pet in her life so she was really excited and also very worried about what she needs to take care of the dang thing. She had been asking friends for advice and really did not get much out of them besides the "its easy cats take care of themselves". We decided to go to Petco after visiting some local pet shops and not having any luck. The associate Tory apologies If the name is spelled wrong came up to us with a smile and asked if we needed help. Obviously my male instinct was to say no, but my girlfriend practically jumped and said "yes we do!" Tory, I would say talked to us for about 45 minutes without a skip. I need to give all the credit to Tory. He immediately realized the situation we were in told us everything we need from litter to scratch posts to everything! His knowledge of the products was amazing and you could tell he genuinely has a love for not only helping people but helping people with their pets. I felt a bond between us and Tory to where I could honestly trust his advice and he made it an engaging conversation, making sure all of the girlfriends questions were not only answered but understood and there were a lot of questions. I don't think many retail employees would have taken the time to really involve themselves and care the way Tory did. He is the prime example of a fantastic employee who exemplifies everything thing Petco and general business stands for. The world needs more of these people and we are so happy about the experience we had at this location. Since we are moving into the area soon you can bet that this will be our #1 pet shop and we look forward to seeing Tory and even bringing in the cat so he can see her! :

If you don't know proper care of an animal you probably shouldn't be selling them! Hermit crabs breathe the HUMIDITY in the air NOT THE ACTUAL AIR! Everytime I go in to get supplies the tanks heat is low and the humidity is even lower. It's quite sad to see. There's an easy fix but I guess you'd have to actually care about them to do anything about it.

The groomers really care and are good! Easy to get an appointment! Lots of available hour selections and loads of special services to choose from. I have Waldo English Creme who is 12 and loves his baths. Pax English Black Lab is 10 and loves the attention. Don't forget to tip!

Very helpful store, but don't go in there after having birthday Margaritas next door. You end up spending $200 on a bearded dragon and all its supplies. The staff was knowledgable, patient, and tolerant of me and my friend though.

The operation manager was very rude ,he didn't even care on helping me .I can tell from the looked he gave me that he was just been racist. He talk to everyone nice ,but me . He didn't even let me explain nor he wanted to help.

Took my puppy pants to get a bath with Leanne and she was wonderful. Our pitty is terrified of baths and she handled him well. Did the best job on his nails too... most places leave nails sharp so the dog ends up scratching you to pieces after they're trimmed, his were super smooth. She only took an hour and he was like a new pitty again. I also started doing auto delivery on our dogs food and it's super simple and I never have to worry about if I'm going to be out of work in time before they close.

Decent good place to get everything done. Luv bringing my puppy here to shop with him.