Petco

Sam the manager is super rude! I called Petco in Rockford Saturday night and talked to a nice lady about if the had any male cumberland turtles she said yes they have 6 turtles and someone could tell me witch ones are male when I get there. Sunday I got up and drove 40min to purchase the turtle. I met with Sam and said I would like to purchase a male turtle to go with my 2 female turtles I had purchased at Dekalb IL. weeks prior. She was rude and told me she couldn't tell me anything about the turtles it wasn't aloud, So I Google it and picked out the one I want to then be told I couldn't purchase it because I was going to put it outdoors in my fenced in pond. I showed her a picture of the fenced in pond and my other two turtles. She just got ruder.! The crazy thing is a fenced in pond isn't okay but they have 6 5inch turtle in one aquarium.

My dog was groomed incredibly well, with great attention given to personal preferences and my dog's comfort. She has had severely negative grooming in the past, and Petco has never been a problem. I'm back living closer to Petco again, and they will be the regular groomers from now on. Highly recommend. Jace is amazing, and other groomers were also working with great care and compassion towards their little furry customers. Jace did exactly as i'd hoped, with a somewhat 'summer' twist to a usual mini-schnauzer haircut I'm not a fan of the sharp angled cuts... my pup came home much more comfortable :

Store manager was super kind and helpful when we were there to pick up a new family pet. Very knowledgeable about bearded dragons, and took the time to answer all of our questions. Good store run by great people.

First of all, no one greets you when you walk in the door, then we stood in the fish department for maybe 20 minutes. And no one ever came to help us. Then I went to get prepackaged crickets, and every single one of them were dead. The only thing good I have to say is the gentleman at the register was very nice.

The staff have been friendly, knowledgeable, and helpful each time I have been. The kids enjoy looking at all the little critters and our dog enjoys going to sniff all the things! Toy selection is good.

Great customer service! I had a question about a chew stick. The cashier not only gave me a recommendation, but she showed me where the item was. I was very impressed with her knowledge!

I had my cat with me that is a registered ESA. A young lady that works here went to come up and pet him until she saw his working pet tags, apologized and gave my cat some space. . No one has ever given that amount of courtesy to my cat before. Though it wasn't required, she still went the extra mile. I didn't catch her name, but because of her, I will return to Petco all the time.

Great customer service. I used to avoid Petco because I always thought they were more expensive than PetSmart, but I've changed my ways. They have a great selection of high quality food brands. Their return policy is very "picky pet" friendly.

The bathroom was absolutely disgusting. All of the pet cages were nasty. There were flies in the guinea pig cages. The fish tanks were filthy. The conditions are not fit for animals.

I just wanted to share my recent experience at Rockford's Petco, especially when it comes to the grooming department. They were and are amazing. From registering my dog for services to the grooming appointment itself, the staff -- especially Jace, was amazing. You could tell they actually care about the customer and pet. I used to take my dog to the Petsmart location across the street where they treat you like a number, instead of a loyal customer, and charge you for your dog being "difficult." And by "difficult" they mean he likes to sit down while being groomed. Not to mention, the staff was not always welcoming and seemed to be more interested in grooming as many dogs as possible, rather than focusing on clients. Quantity over quality. Jace, you made my dog's day. Thank you for the great service. You have a loyal customer.