Petco

Great Petco spot! We came for some hermit crabs, the associates were super helpful and sweet, even asked us about our setup to make sure we were giving our new babies a nice home! Also I've came to this petco to pickup an aquarium lid and the associate was super helpful and had me in and out with my order in no time. This is definitely a great spot to adopt some pets!

I had my dog sent to be groomed on a Sunday and once he got home I didn’t like his cut and said I’ll never take him back because that was a waste of money. He kept acting like something was bothering his area and then we saw this. His area is red and black and I called the manager who had a nasty attitude about me being concerned about MY DOG. This wasn’t the first time for the grooming service and his cut last time was ok and he didn’t have anything wrong with him.

Store itself is small compared to others I've been too. It doesn't help the aisles are full of carts of products. Clearance bins & new products that can't fit on the shelf. If that could be fixed I feel it would be a lot more welcoming.

Our senior pup is living his best life with fresh food and an elevated food bowl that I got on sale! Got a LOT of information about the benefits of Freshpet brand dog food. He loves meal time with his elevated bowl!

The store is a bit too small for its needs. It seems a bit crowded. And it is a bit unorganized. It is as if everything was just thrown into the store. Perhaps they need a larger location to facilitate the needs of the customers. I had to push myself through stacks of merchandise and inventory that had not been shelved. The layout, while not confusing, is a bit tight. They were still stocking on a Saturday afternoon which should not be the case. Maybe they're short staffed as many places are these days. I wasn't fully able to find what I wanted because inventory had not yet been placed on shelves. I took what I could only because my cat needed her food for the day. I hope this location perhaps finds a larger place. Meanwhile I'll find another location for my needs. I gather the people are nice, but because they were trying to stock the shelves and put the store back in some order, their focus was not towards customer service. I don't fault them for that. Hopefully, they will either find a larger location or allow this smaller location to just take care of immediate needs. The area does need a pet store as there are many owners of dogs cats and other animals. Because the area is very large, the store may need to find a different location to accommodate a fast growing area such as Antioch.

This store's motto is apparently "Why bother putting anything on a shelf when we can leave it piled up on crates all over the store". Couldn't find a pretty common bag of dog food even after searching every pallet around the store. Was never offered help. Would rather drive 30 min out of my way to go to another store than visit this one 5 min from my house ever again.

They were very friendly. The ONLY complaint and it isn't a big deal really was I was returning 2 items. 1 I did not have a receipt for, the other I did. I was purchasing something else and so I did still have a credit, well I was told my total was $9.50 insert card, I thought ok, they are doing this different. No that was my refund but that was Not explained until I looked at my receipt...again not a huge deal but think they should explain, otherwise. Very pleasant trip Update 10/22....doing much better and very friendly!

I walked in the front door and the person on duty did not even look at me as they walked by. I didn’t know where anything was first time here and nobody offered to help. I walked around looking for what I needed and the same person passed me at least 3 times avoiding eye contact. I’ll only return if it’s life or death for my dogs. I’d rather drive the extra miles for better service even if it cost more.

The store is small, quite compact, and overall clean. There were several bins of product in aisles to be shelved which blocked the aisles and made access to the shelves inconvenient. Store staff was very helpful, polite, and courteous.

I've tried not to complain but STOP putting stock I'm front of the freshpet display. I get tired of asking someone to move it or just don't.