Petco

am writing to express my extreme dissatisfaction with the grooming staff at your [store location]. I made an appointment for my dog to be groomed at 8:00 AM on August 4, 2023. I was told that he would be done around 10:00 AM. When I returned to the store at 9:45 AM, I was informed that my dog's groom had not yet been started. The group of groomers were standing at the front desk, casually talking. I proceeded to do my shopping in the store to kill time. I was very disappointed that my dog's groom was not started on time. I had planned my day off and had other appointments scheduled for later in the day. As a result of the delay, I ended up having to cancel my next appointment. I am also disappointed that no apology or explanation was offered. I understand that things happen, but I would have appreciated an explanation for the delay. I will not be taking my dog back to your store for grooming. I will be taking my business elsewhere to find a groomer who cares about the dogs and the work they are doing, rather than standing around talking and not tending to the dogs in a timely manner.

On this account I review places my service dog in training, Barbie and I visit. We visited here for some animal exposure and to pick up some chews. It’s a busy store-not everyone cares as much about watching their animals but that’s just petco, I had to put myself in between other dogs and my dog. My dog isn’t lunging but there certainly is that here and barking-they were training in the store and had staff around but there was still straight pee all over the store, again I get that it’s a petstore but I did see staff around the same areas I was also training so I would hope that this would be cleaned up. Had a great selection though honestly, so many toys. There’s a heavier focus for sure on the little little dogs for more of what I see carried, that’s not to say that there isn’t stuff for mid to large dogs but most is little guy stuff. We found just what we were looking for and typical prices. I am a bark brand fan and we get the box and on amazon and the prices here matched. The leashes and things were better priced than say a petsmart too.

Superb customer service by Elijah. He went above and beyond to address all my concerns about setting up a new aquarium by explaining dimensions and usage of several products. He added value to my purchase by emphasizing about Petco’s Return and Price Match Policies displaying remarkable sales skills. I will make sure that all the people I care about know about this Petco’s location for their pets’ needs. Elijah, thank you for a great shopping experience. +

I’m very disappointed. Yesterday I took my baby maltés for the first time to get groomed. We had let her hair grow and I asked for her to keep her head, tail and legs long. Just her body and around her mouth to be trimmed. But instead I received my baby with all her body trimmed. 1inch length all around her body and not even properly trimmed. I regret not to say anything at that moment but I was exited to finally picked her up after leaving her for the first time. Overwhelmed with my baby’s excitement and a little confused on what I was seen. So I paid my $96 for this hair cut that wasn’t done properly in any way. I wish I had her name with me. But I don’t. She was very nice though and told me that my baby didn’t surprised her of how well behaved she was. She said she didn’t even looked like it was her first time grooming. After all this I just want to say that if she couldn’t do the haircut she could’ve told me. I recrear to Pat for such an aweful experience and bad haircut. This pictures are just depressing.

The store is pretty clean and I had a knowledgeable employee help me out. The location is great, especially since it's at The Loop.

Petco at the Loop have the biggest variety of dog food that I ever seen. I used to buy at Amazon Gentle Giant but they started to carry it and at a better price. I had interaction with three associates and their customer service was legit, and went above and beyond to help us. Way to go!!!! Thanks and many blessings.

We were looking for a Halloween outfit for our dog. We really didn't see much in the way of outfits or harnesses. Unlike PetSmart which had a good selection but not a large enough one for our Golden retriever.

Very outstanding services. Returning for more Fish included god price

Been a loyal customer at this location for years but I will never spend my money at this establishment anymore! I have been taking my two dog to their vet and the groomers every 3 weeks consistently for 2 years now at this location. For a while costumer service was great and they showed great care to my dogs, which is why I kept thanking my dogs there. Recently they have not cared about their costumers even if your loyal to them. I was late for a vet appointment 10 minutes for one of my dogs because of traffic and even with letting them know they still cancelled my appointment and refused to see my dog because "the doctor is going to leave soon". I only needed a rabies vaccine. I don't understand because of 10 minutes you can't see a dog that you have been seeing for years. Just shows how they really don't care! I recommend you spend you money and take you dog somewhere else, at the very least a different location !!!

My dog was having a problem with the heat so I did some research and found that Petco had the best reputation locally. The people were very good with her right from the start. They could see she was scared and they let her small them and pet her to help calm her down. When she came out she was happy and relaxed. The store is clean and friendly. Shelves well stocked.