Reviews
I Called to speak in regard to my account and needed to educate myself on how to terminate service since I moved to another state with no planet fitness near by unfortunately, Girl name Kayla answered, she had a TERRIBLE attitude telling me I was calling the wrong place and she couldn’t locate my account, didn’t even try to help when I worked out at this facility everyday. She put me on hold for a while and never came back and had someone get on the phone and to take care of it instead, That’s called customer avoidance. A gentleman who was polite and had a willingness to assist attitude guided me on what to do. Management team should check their employees Kayla and properly educate them on how to handle all situations with a positive attitude and not avoid customers.
Super friendly and helpful staff and never overly packed. You can constantly see them cleaning with is nice and gives you a little piece of mind that everything is mostly disinfected. Very welcoming and comforting place so you don’t feel judged
The gym was clean and equipment was In good working condition. The only issue is your hours on the weekends. Opening at 7:00 for a gym chain that advertises 24 hours
Pro: Nice place to work out. Safe, good music. Con: Weak wifi signal, the clocks are broken, showers are falling apart, lockers are dirty and dented, equipment is wearing out and generally not well maintained. 4 out of 16 tv's are broken.
I love everything about Planet Fitness! I want to mention Ann, who works early mornings. She is always busy, whether she is cleaning, or helping customers.She puts her heart and soul into everything she does. She is a ray of sunshine. I hope she gets recognized for her outstanding work ethic.
I have spoke to the staff about changing the filter on the water fountain. The change filter sigh has been on for weeks prior to me saying anything. It has been weeks later and the filter still hasn’t been changed. I wish staff took it seriously keeping up with the filter.
Very clean gym, and Planet Fitness is a great value for the price. My one complaint is that in the “30 Minute Workout” section, people routinely hog one piece of equipment, which prevents others from following the prescribed circuit, which is what this area is supposed to be for. And the Planet Fitness staff does not monitor that, in spite of what the posted sign says.
I've been a member at this place for years and have had nothing but good experiences with the facility. Kayla and Megan always go out of their way to get me right into the tanning. Kayla knows exactly what I want when I come in and she takes care of me!
I was attacked by a member at this club while I was an employee. I ended up quitting on the spot and never heard one word from anyone associated with the club? When I went to get my paycheck I was told they were trying to get in touch with me but instead of using the phone number that was in the employee hand book and the one on my application they were calling an old number from the computer? This displays the massive ignorance of the management of this club. Then I go in to see if I could join the assistant manager said yes so I joined then after a couple days I got email saying they were trying to contact me by phone but again they didn't use the number I gave them on the paper work to join again proving how ignorant management is. What a terrible part of the Planet Fitness Franchise. Oh and they took my money but so far I haven't been reimbursed for anything which is stealing. I will definitely be contacting the main headquarters of Planet Fitness Franchise.
Staff is terrific, everything is clean, love the expansion, great workout equipment!
