Popeyes® Louisiana Kitchen

This Has Got to be one Of The Worst Popeyes Ever!!! U Dont Get What U Ask For, U Get What They Wanna Give U...I Went There on Sat that Just Passed...Mexican Guy, Who Appeared to Be the Manager Took My Order...I Asked For Fresh Fries, He Paid Me No Attention...When I Asked, Was Those My Fries, He Said Yeah....I Then Said, I Wanted Fresh Fries, He Told Me They Were...Something Told Me, To Demand My Fries Fresh, But I Tried to Take His Word For It...Now, He Scooped two Orders Of Regular Fries Out for Me....Which Left The Bin Empty...I Still Gave Him The Benefit Of The Doubt Thinking Maybe They Been Busy....Got 2 The Car, & On Back On The Road....In Less Then a Min Leaving, I'm at Tha Fries, & Needless to Say, Loot Warm...I Would've Went Back If My Peoples Aint Have a Function to Go Too...Here's The Real Kicker Though....I Asked Dude, Multiple Times, "No Wax Paper" in My Box...I Get All The Way to House, & Guess Whats Right There??? Yes, U Got it...He Didn't Care What My Reason Was, No Nothing...He Gave Me What He Wanted to Give Me, As If I'm Spending HIS Money...Smh....I Will Not Be Revisiting this Location Again...They Have Been Slack for YEARS, & thing is, I Haven't Ate There in YEARS...I Would Think They'd Have Their Act Together By Now...If English is a Barrier, Then They Need to Be Trained Properly...Cause for About 20yrs Or More, Majority Of All I've Seen in There is Mexicans at The Counter....Don't Know Y, & Definitely Dont Have a Problem With it....What I Do Have a Problem With, is Spending My Hard Earned Money, & Not Gettin What I Want. Sincerely, Unsatisfied Customer

I asked for dark meats, but they gave me white meats, so I went there again to pick up dark meat. 2nd time, they gave me 1 dark meat and 1 white meat wing. I spoke to manager, and he is so sure he gave me a leg, not a wing, and insists to bring it back. Man, I'm not driving down in 90s degree for one stupid leg, but I'm telling you, you gave me a Wing!! Or, how would I ended up with 2 wings???

Great service. Excellent flavours. Chicken is well presented, biscuits are fantastic. Parking area is ok. Easy access.

Chicken was perfectly done not too greasy not soggy crispy like each peace was wonderful I enjoyed my dinner

Customer service needs some help, food is fresh and better at this Hamden location than all the New Haven locations. *Update - 1yr Later* The Vice remains true and they cust Serv always has mother convo going on and doesn’t pay attention. They gave me the wrong parts of the chicken and I was too tired to go back. However the food is Hot!

Service was good. The classic sandwich was interesting. Very tasty will purchase again

Got the $3.99 Nuggets with Honey Mustard and a medium Coke...$7.49? I was surprised until I saw the price of the Coke....$2.99 for a medium 30 oz! Pricey for a fountain drink! The nuggets were lightly breaded and on the small side, but tasty... they weren't very hot though. Although they must've sat for a while based on the temperature of the chicken they were still moist, not dry. The batter is lightly flavored, so much so that the sauce can completely overwhelm them. I certainly didn't need 2 of the sauces, but that's what they provided. No wonder they only had 2 choices of sauce this is common on Sundays at this location... they run out of a lot of product on Sundays. The speaker at the drive through doesn't work well, and the cashier had problems taking my order. Overall, this location seems to be improving, but still has room for improvement.

Walked in a few days ago to have lunch with my boyfriend. We had a very bad experience at the Waterbury Popeyes recently but we were SO pleasantly surprised today by everything. The place e.g. ordering area, tables & seats, & counter was so clean, even behind the counter! The staff were on point with our order & friendly. My boyfriend went to the bathroom & he said it was cleaner than ours at home! Nice job management & staff! We will definitely be returning.

Worst service. My mistake was going inside to order. Usually driveway is faster. I had 3 people in front of me. I don’t mind waiting but I waited 15 minutes just to not get my order taken. The problem is that once it was my turn to order the girl went to her manager and left to the back. The manager should take over and make sure everyone’s order was taken. But no. I tried the driveway but a whole conversation was happening. I ended up leaving without anything after being there for 20 minutes.

Good fried chicken and mac and cheese. Not ready when requested but the staff did apologize.