The woman wasn't really willing to help she did not even check my info to look for a package that the USPS marked as delivered but my Locker was empty when I checked. Not the first time USPS mess up a package I'm done
Not great! My first time there because I went to pick up my hold mail because I was on vacation. They opened 15 minutes after the posted opening time. But there was about 6 people, including me, waiting in line outside when one of the customers had to go around to the side of the building to ask someone to open up. There were plenty of postal staff working outside of the building. They need at least one person to be aware of when it's time to open the doors. Regular customers have said that the place is always like that. There is always room for improvement.
The mailmen or ladies always puts our mail in the wrong mailbox especially the ones that works on Saturday we never get any packages that arrive on Saturday but it's always mark as delivered so we can't even claim nothing she or he even leaves the mailbox open intentionally and then they say that is was broken into but it was not. So we always have to be careful not to order things that arrives on Saturday. We are still missing important IRS mail and packages.
Delivered package to the wrong house and all they did was leave a note. Don't know who's house and can't get it myself. No resolution and no accountability. They either ignore the phones or mute them completely because I've called all morning and no answer.
These people should be out of a job who delivers at their leisure so for my mail the deliver window is 10am-9pm meaning I could get my mail sometime between then if the drivers wants to go out to my complex second they will only deliver if they have a high enough volume to make a worthy trip
Dear Google maps, please remove this as a U.S. Post Office! It is NOT! This location should be reassigned as what it is, a Detached Delivery Unit!
Bad experience. The lady there did not hide her hesitation with each and every person there. When I asked her to please check if my package was there since I selected the pick-up option and my email clearly said PICK-UP, she literally said it would be a waste of her time. The email also said “re-delivery,” but I explained that I selected the PICK-UP option form the online redelivery options. It obviously had not been re-delivered to me by then, so just go check for me and if not there then fine! All it would take would be 2 min to check! I wasted my time to get there, plus another trip I will make since my package will obviously not be delivered to me. Horrible customer service! Plus lazy!
Trying to track down a package. Tracking states "Delivered to Individual" on 12/16 at 11:44am. What individual? It sure as hell wasn't me. Tried calling this post office for 3 days, multiple times each day. NEVER an answer. I can see why the term Going Postal started. No choice but to keep trying or start writing complaint letters. Maybe channel 4 on your side could also get the ball rolling.
So I spent a lot of money online, and the mail man gave my mail, to the wrong house! Thank god my neighbor gave me the package. Then I call to put a complaints, and a lady answered stating they are close, and hung up on my face. I called again she said everyone is out the door, Like haven’t you guys heard of an answer machine!? And why do they even answered the call?
Very slow in answering the bell and very slow in customer service, in general. Although I have noticed that there are a couple of postal workers there who try hard to be helpful and efficient. If I remembered their names they would have gotten five stars. Unfortunately, there are the others who notably lower the overall score. One would think that with such low scores, they would have some professional and personal pride and would like to improve their services. Sad. Really sad.
