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Reviews, get directions and information for Post Office-Malden

Post Office-Malden
"Visit your local Post Office™ at 109 Mountain Ave! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers walk-in passport services."
Address: 221 W Main St, Malden, Illinois 61337
Phone: (815) 643-2161
State: IL
City: Malden
Street Number: 221 W Main St
Zip Code: 61337
categories: post office



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Reviews
I often have Amazon packages that are supposed to be delivered on a Sunday. Instead of delivering the packages, this post office falsifies the tracking status, claiming that they have "no access" to the delivery location. There is nothing obstructing my front porch where my mail usually gets delivered, and I'm home all day. I understand if you're understaffed and have to deliver a day or two late, but don't lie and make it seem like it's the customer's fault!
The Malden Post Office staff are so nice, they always go over and beyond to help with any questions you may have and are very helpful and knowledgeable with saving you money for all your mailing and shipping needs whether domestic or international. This is one of my favorite post offices to visit. The outside grounds are always kept clean.
Just don’t expected much from this post office; they changed my paid priority expected delivery to ground shipping delivery. I have to refund shipping cost to my customer. Taking 2 weeks and still no update.
They attempted to deliver my package but they were unable to deliver the package because supposedly my address was wrong. I've been receiving shipments to my address for months without a single problem. Someone from this site calls me telling me they wait a certain amount of days before sending back the package to the sender; however, they sent it back the same day they attempted the delivery. Makes no sense.
Our good ol local Post office! S/o out to the Malden team for going above and beyond. I was waiting for my passport and there must’ve been an address typo. Claudia went above and beyond. Gave me a call and provided the option to pick up personally. Thanks to Claudia and Mohamed I got my hands on my long awaited passport. I also appreciate the level of security to ensure the passport is given to the right person. Good work team!
The parking spots are very limited, but people there are nice.
Thank you to the fairy godmother manager who personally delivered my package after hours. I didn’t receive any notifications from the app, so I’m assuming it was you. Thank you so much!
This is the first time I feedback for someone negatively, unfortunately. Would be the worst customer service in the USA, very rude postal service staff at Malden, they left the wrong last name on my delivery and lost my package. - I asked to personal that's okay thing happened and how we can figure out that issue. he is laughed at my face if everyone come here if lost a package I can't return it, mean it I may be lied about lost my package. He didn’t care about my package and my questions. LOST PACKAGE didn’t help to find it. I’m hoping they shipped to back to me. If they won’t refund shipping fee I’ll complaint everywhere.
Used to work at this post office, not worth it trust me. I've seen the supervisors bully the CCAs and force so much OT up to 12 hours a shift. I’ve seen clerks so miserable they treat others like dirt. Couldn’t deal with management and other carriers in the station. Felt too overworked. Union doesn’t help when you call and they always take managements side. So much happier that I left and found a job that suits me. My new management team for my new job is 20 times better than these people will ever be.
4 appointment and 4 visits to make my daughter’s few months old passport they will always find q way to make you come back! There is always something! Clearly they do not want to work! They look miserable and they put it on clients! The worker was literally being mean telling me to come 15 min early if I want to apply for a passport He had no appointments for passport but still couldn’t take me or help me 4 visits im not kidding! Always pushing back Too lazy to work
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