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Powerhouse Gym in Novi

  1. Novi
  2. Novi Cafe

Reviews, get directions and information for Powerhouse Gym in Novi

Powerhouse Gym in Novi

About

Newly remodeled and expanded 70,000-square-foot mega fitness center. Open 24 hours a day, 7 days a week.

Description

Newly Remodeled and Expanded to 70,000 sq. ft. Mega Fitness Center. Open 24 hours 7 Days a week.



"Powerhouse Gym is located in Novi on 12-mile road and is proudly open 24 hours a day 7 days of the week. Discover your inner strength and work out comfort, at one of the best gyms in Novi MI. Featuring personal trainers, a woman’s only zone, child care and an incredible layout of modern fitness equipment we’re excited to help usher you into a healthier lifestyle. Novi gyms aren’t all the same, so join the best one! Look no further than Powerhouse Gym."
Address: 44125 W 12 Mile Rd Ste E-123, Novi 48377
Phone: (248) 344-7522
Email: moc.mygesuohrewop@ivon
Parking: Lot
State: MI
City: Novi
Street Number: 44125 W 12 Mile Rd Ste E-123
Zip Code: 48377
categories: tanning salon, vitamin supplement shop, gym/physical fitness center


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Reviews
I have have been touring gyms that are local to me and I have to say this location is beautiful, spacious, and clean. They have a women's gym space upstairs, twerk/ pole fitness, lap pool, child care, and lots of other things. I have not considered strength training until coming to the Powerhouse. I felt very comfortable in the environment they created. The people and staff is very friendly. I had a great workout and I honestly can't wait until the next time.
They are not honoring the acceptance of Medicare fitness programs. They are listed as being a part of the program, but would not honor the program and tried to hard sell me a membership. I would think a corporate business would be more accurate with the advertisement and participation. If you advertise are you not supposed to honor it? Why would you not support a program that keeps senior citizens and the disabled healthy and active. Where is the community care and give back. You promote health and fitness for the mainstream money makers, but have no moral compass for promoting inclusion and investing in societies vulnerable, less affluent and under attended and supported population. That is no way to support total world health and fitness. Kind of felt like it was deceptive.
I wanted to take a moment to share my recent experience with Powerhouse Gym and offer a word of caution to anyone considering signing their yearly contract. Last Sunday, my spouse and I visited Powerhouse Gym and decided to sign up for their yearly contract, which was priced at $40 per person. The staff at the gym were friendly and took the time to explain all the details to us, which we appreciated. However, just four days later, my wife learned from a coworker about a program offered through her company's insurance policy with Blue Cross Blue Shield 365. This program allowed us to receive similar benefits for a monthly cost of only $28, without the need for a contract. Excited about this discovery, my wife promptly went back to Powerhouse Gym to discuss the situation with the staff member who initially assisted us. To her credit, the staff member was understanding and agreed that it would be fair to match the $28 monthly price for our yearly contract. However, she advised my wife to speak with a senior manager a woman with red hair to finalize the arrangement. Unfortunately, the senior manager's response was far from satisfactory. Not only was the manager rude, but she outright denied all of my wife's offers and insisted that we either pay a total buyout fee of $280 for both of us or remain locked into the contract for the full year. This turn of events left us feeling disappointed and frustrated. It seems that Powerhouse Gym prioritizes their own financial gain over accommodating their customers and being flexible with pricing options. It's essential for newcomers to exercise caution when considering signing a contract with this gym. Be aware that they may not be willing to match competitive offers or provide reasonable alternatives, even when presented with better options. In conclusion, my intention in sharing this review is to alert others who may be considering a yearly contract with Powerhouse Gym. While the initial staff members were friendly, the experience with the senior manager was extremely unsatisfactory. Take heed and carefully evaluate all your options before committing to a contract with Powerhouse Gym.
TLDR; staff doesn’t know their own policies and will squeeze every $ out of you. Managers are never available and will never call you back. Good luck if you ever need to cancel. First of all, I’d like to say that I was a member here for about 6 years and I did enjoy working out here and using the facility. My problem and reason for the 1 start is their contract and cancellation process. Before all of the construction on 275 I used to work nearby, making the gym convenient. Eventually I changed jobs and am no longer in the area and I don’t want to drive 45min+ each way. I decided to cancel. I called and spoke to someone and they said I needed to come in. I said I couldn’t so they told me to send an email stating my desire to cancel. I did. Effective at the end of March, 2023. In April I noticed that I still got charged my monthly fee. I called in and they said that it would take 30 days for my contract to be canceled. They also transferred me to a manager, no one answered and I left a voice mail asking them to call me back. No one ever did. Next month I saw another charge, I was as in the area and went in, was told that I would need to speak with a manager, none was available but they would make a note and have someone call me. No one ever did. Again I saw another monthly charge and I went in. I was told that I would need to pay $179 to buy out my contract. I asked if I could have done that a few months ago and avoided the monthly charges I had been receiving since cancelling, I was told yes. If I had paid that upfront I would not have been continuously charged. Wow, that would have been nice to know. I asked if I could speak to a manager to see if they could refund me the months I paid instead of just paying the upfront fee. They said no one was in but they would have them call me back. No one ever did. The staff needs to be better informed on their own policy and process and managers are never available. You’ll never get them on the phone either. They basically make themselves unavailable until you give up.
Definitely not my favorite place to workout. It can get the job done if necessary but I tend to only come here for upper body workouts. The thing I hate the most about this gym is that the women’s locker room is always so hot and humid that it makes me feel unwell before I even start my workout, so good luck being able to breathe if you go in there in the middle of a tough workout. Also the water for the sinks is always way too hot but they’re automatic so there’s no changing that. This gym also lacks a decent amount of exercise mats, and the only foam rollers they have are the old super squishy/smooth ones that don’t really do anything. It’s the little stuff that can make or break the experience in my opinion, but hey, it’s a decent price and size.
The employee SAM is the absolute most rude, condescending and disrespectful person I’ve come across in my life. He’s a man on the outside but true woman in the inside. I will be uploading the audio of our exchange- where he continuously yelled in my face. I’m so upset because my kids and I love this gym but I am absolutely not going to a gym where I am not wanted and spoken to by a man that truly wants to be a woman at heart. I would not recommend this location to anyone who doesn’t want to be disrespected. On TWO different occasions I’ve had terrible experiences bringing guests that were included in my membership. Today, I tried to bring a 12y/o but wasn’t allowed. I asked Sam to make an exception, where he spoke to me soooo rudely. I told him I didn’t like how he spoke to me and he proceeded to yell in my face. I probably wouldn’t have been so upset if it was my first time experiencing a horrible encounter with an employee. The only reason why I still go to powerhouse is because of Steph’s strong class. Powerhouse- do better treating your loyal customers better and teach your employees how to talk to people. It’s not about policies. It’s about the way you speak to people.
Extremely poor customer service. Once they have your banking information, they could care less from there and will make it difficult for you to simply cancel. I haven't stepped in the gym since May due to a health concern that I need surgery for. I have been patiently waiting for the 6 months to end so I can be relieved of losing money that I could use to buy food and pay bills with. But Powerhouse doesn't care. If only I could give 0/5.
STAY AWAY from this location! My high school son wanted to join and was clearly taken advantage of. He wanted to be month-to-month because he knew he would only be using it for a short time and was trying it out. They ended up signing him for a 6 month contract. After less than 2 months of use, he decided he wanted to cancel. He went in person to do that and was told that he could not cancel! I intervened and went to management. Laurie ended up applying even harsher consequenses. She assessed him an annual fee of $57 plus next month's fee, which she increased to $57 from $47, which Laurie justified in order to get him out of the contract. I later found out from Layla, the employee that signed him up, that there was a $39 membership fee option and student deals. Yet, she put him on $47 monthly fee. Watch out, they see a youngster with a Visa and try to hook em in. Laurie is a complete phony. She pretends to understanding, but offers no equitable resolution, as a customer service representative should.
For this area this gym is the best value for your money. Every time I visit for work this is the gym I use. If you are local or visiting I highly recommend this gym. The equipment is better than a hotel gym. The staff is far more considerate than any Lifetime I have ever been.
Powerhouse is TOO LAZY to turn on the Sauna early morning time, so it’s always cold. It’s useless if you need it working before early work entry. Also, the salt is falling off the sauna walls and it smells disgustingly unclean. They disconnect the front desk from their main phone line so you cannot reach anyone in the morning. Their voicemail system automatically transfers you to employees who are not there, so you cannot talk to the front desk employees to tell them to TURN THE SAUNA ON YOU dishonestly LAZY FutherMuckers!
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