Printer's Alley

Recently experienced Printers Alley for the first time last week and I was impressed by the quality and selection of fabrics. A young, helpful employee cut samples for me. Another rather frosty employee rang up my purchase of a larger sample. Yesterday I made another trip to buy the fabric I chose for my project. The employee I interacted on this trip with was frosty and snooty which really seem unnecessary and disappointing for a fabric store. I will return when better fabric selections are needed for my projects but honestly the customer service is off putting and doesn't inspire creativity.

Had a wonderful experience with two extremely nice and helpful staff members at Printers Alley, shortly before Christmas. I would love to mention them by name but unfortunately misplaced the information. I was interested in some beautiful ready-made embroidered drapery panels that were on display, and commented that I wished they came in another colorway. These two ladies searched back in the stock room, found exactly what I was looking for, and packed them up for me to take home on approval. And all this when I had run in at the very end of the day just to take a look. I did end up buying a pair, thanks to their extra effort, and they look gorgeous in my living room.

The staff here is very helpful and friendly, but also knowledgeable about the stock. And speaking of which - the variety of fabrics is amazing! There are so many beautiful patterns, of various uses outdoor, indoor, furniture, pillows, some would even just make great wall hangings. There are patterns that will appeal to every demographic, and while the prices can go pretty high, there are also very affordable patterns similar to the more expensive ones. I'm very pleased at the fabric my daughter and I chose for reupholstering a chair that's been in the family longer than she has. :-

Absolutely Incredible Staff- Melody helped me choose modern British colonial fabrics for my couch and chairs. She is like an interior designer. They were very fast, and the craftsmanship was excellent. It looks great. 5 stars!

Needlepointers beware when having pillows finished here. I picked up a pillow that was done there today and had to take it somewhere else immediately to be redone. My needlepoint was never blocked after they had it for over 7 weeks and they applied it completely crooked to the pillow form. They uppity attitude encountered there is not worth the quality of the fabric there. Shop elsewhere... now the work quality is suffering too.

Gave them a second chance. A month ago, walked in and no one offered to help. Found several fabrics I was considering for a Dinning Room renovation. Waited 20 minutes to have swatches cut, and there was no conversation initiated by the sales lady to inquire any details and I was made to feel that I was imposing on her. Came back 4 weeks later to purchase the fabric I had chosen, only to find out that it was no longer available. No one offered to help me pick out a fabric that may have comparable, only told me " We have some new fabrics, maybe you can find something that will work". Obviously I will not be purchasing anything here after this, I will choose somewhere that values me as a consumer.

They have a terrific selection of fabrics but they didn't have the yardage I needed in the fabric I wanted. The sales staff checked with the manufacturer and they had it in stock so I placed an order. Now it's a month later and I still don't have my fabric. The first time I called to see if it was on the way, the sales person said she was sure it would be in any day. She couldn't be bothered to check to make sure the order had been placed. A week ago I got a call saying the fabric had come in and would be shipped that day. When I called this morning I was told the fabric was never shipped to me. It will probably be here tomorrow. Very disappointing.

Beautiful fabrics, however, everything is over priced and staff was not friendly or helpful, they seemed interested to help others but not my mother that drove 3 hours and sked me to drive across town 45 minutes to Printers Alley. Asked if they had a type of pattern and the response was, "Not that I can remember." Did not offer to order the pattern. Sad they are losing business like this, they sure lost ours. They seemed more interested in the businesslike lady that was walking around with a cellphone to her ear, I guess they thought she was a designer and a big sale, not sure, the lady even commented, "No Thanks, I am on a conference call and killing time."

Their sales staff are very aloof and less than eager to assist certain customers. I used to stop in regularly in my scrubs on my way home from work and could never get anyone to wait on me. I've stopped in numerous times, for a number of years, in nice street clothes and gotten slightly better service, but have only been satisfied with the experience one time, out of many.

You'll find a nice selection of beautiful fabrics, accessories and home decor at Printer's Alley. The staff is helpful, knowledgeable and can also offer in formation on your custom draperies and reupholstery needs.