Priority 1 Urgent Care

Serious dog bite to skull and face, bloody rags covering the open wounds. Sat in St Peter's ER for 5 hours without so much as a time estimate, watching people with tummy aches queue up. Called it quits, drove here. Doctor had me in in under 10 minutes, 18 stitches to head skull nose and chin. Plastic surgeon sang his praises afterwards about quality of stitches. Thank you.

They are indeed a great place to get urgent care. Went late in the evening with a kid in a lot of pain. They were efficient and quick in seeing him and were able to address the issue. The staff and the doctor were both amazing. I had to call back for a prescription issue due to pharmacy closures and they took care of it immediately. I have to say that they are better than my primary care provider in many ways. They are a small glitter in the dim landscape of medical care.

Dr. Jonathan Halperts facility is a prime example of what’s wrong with todays PRIVATE healthcare system. INSURED and injured but refused to be treated without payment first and unfortunately I didn’t have my wallet on me so I was unable to give them my insurance information they wouldn’t take it verbally they needed to scan the card. With that being said I was denied treatment for an open wound that needed 11 stitches. Money and greed over the oath a Dr. took, again I wasn’t without insurance. I’m unable to review any care provided so first impression by the receptionist was that she hadn’t a care in the world what my situation was, she was snarky, and sounded like a robot with such generic script based answers, it wasn’t very good. If I could have waited 20 minutes my insurance card would have been brought to me. Regardless it was taken care of but I’m not a fan of private practices ability to turn away because they want to. RESPONSE to my review: Quick to point out your process which dictates which clients are truly urgent in your opinion. Those who have payment first are priority, not their health. As I stated, I have insurance but I did not have my wallet with me, had I not sliced myself open I would have been in a more relaxed mindset and grabbed my wallet. You’re quick to respond to every negative review with a reason as to why a “client” had a negative experience with your opinion rather than offering a solution. Others see your responses, might I add, are like a teenager trying to prove their point in a mute situation, as just that, excuses rather than solutions. Good thing you’re keeping your oath, well played.

Went in late November with a sore throat. Was seen quickly. Medical staff was friendly. Place was very clean. I paid my copay and they also took a backup credit card for any additional costs. Fine, not a problem. Bits of deductibles can remain that a patient is responsible for. I have no problems paying my bills, or whatever I owe. My issue is….. apparently I did still have a bit of my deductible remaining which I would happily cover But instead of CALLING me or sending a bill in the MAIL informing me I had a balance due….. they threw me into collections? Like…. You try and ruin my credit score for $200 that YOU HAVE A CC ON FILE FOR, without bothering to pick up the phone and call me, or sending a bill in the mail? I have no problem paying what I owe, but you have to actually make an effort YOURSELF to collect payment before you throw me in collections. Though you ALREADY HAVE PAYMENT ON FILE I informed the collection agency in writing that you have a CC on file that I was required to provide and sign for any additional charges at time of visit. Waiting to hear back from them, after which I will then walk in in-person with all paperwork and be asking to speak to your accounting department personally.

I guess I’ve lucked out the two times I’ve been to this U.C. — no long wait, even on a holiday Monday this time. The kind of professionalism and competence shown by Dr. Shoemaker today and by Dr.Halpert in the past are why I’m more than willing to drive a little farther to get great care for issues that can’t be delayed. I was seen today for a flare-up of a back problem, complicated by medication limitations. Dr. Shoemaker understood my condition & went above & beyond — conferring twice with the pharmacy & with me — to ensure that I’d get a medication that wouldn’t risk an unsafe interaction. I left with a plan, a referral, & hope for relief. They practice medicine the way it should be.

I wish I could give zero stars, I came in with my mother because I had to be driven since I had cut my hand open pretty significantly. The lady working had no compassion, was rude and slow as a sloth, and had no care in the world to the fact that my hand was bleeding into a wad of paper towels and i needed to be seen immediately. She suggested that I cannot be seen unless I myself fill out paperwork even though i had both hands occupied. She had a nasty attitude and look on her face and had no sympathy whatsoever. someone should remind her she is working at URGENT care, and she should learn what the word means.

Have attempted a visit here twice in the past but they were over capacity both times and not taking more patients. Now that l had a successful visit here last week l can see why. The place is efficient, friendly staff and l was quoted an hour wait and in the exam room in less than 30. Total time from check in to walking out with papers was less than an hour. To have things run this way you have to know when to turn away patients when you've met your day's capacity. The nurse was kind, gentle and sweet. I saw Dr Ryan who was empathetic, understanding and had a sense of humor. He quickly understood why l was there and set me up with quick test and subsequent treatment to my pharmacy. I had an issue with a med dosage no fault of his and the office was great with follow up and adjustment recommendations. I even received a follow up call and a call from another doctor on call l believe Dr. Halpert to discuss my needs. Top notch for an urgent care. Other ones in the area send a blanket text message. I'll definitely be back in the future when the need arises, and hope l am one of the lucky ones able to be seen that day.

Dr Halpert was awesome. Spent time reviewing my symptoms and quickly developed a plan that worked wonderfully. I highly recommend him and his staff!

They were up front and honest about the long wait time. The receptionist was friendly and personable and I ended up waiting half the time she quoted me. The nurse was friendly and the doctor didn’t rush through and treat me like a number. He listened and considered my other health issues when treating what I went in for. I will absolutely be using this urgent care from now on and am happy my primary doctor referred me here.

Walked in, and immediately was greeted with a receptionist asking who’s being seen. Unaware we couldn’t bring someone in with us other urgent cares allowed it I said I was and she instantly looks at my boyfriend and goes “well who’s he?” I explained how he was my boyfriend and very brass she said he can’t be in here so he leaves. I then explain why I’m here and asked for my ID and insurance card. I pay extra money for my insurance to make sure since I work out of state it’s accepted at most places. She spins around to someone in a little window and asks if they accept this, and the woman doesn’t even take the card to look, she just says “no we do not,” and proceeds to walk away. So I was willing to pay out of pocket because I really wanted to be seen, but because of that person’s professionalism I decided it wouldn’t be for the best for me to not stay. So don’t worry I took my business to AlbanyMed EmurgentCare right up the street. ***Response to business response.** I’m well aware how and why you are doing the patient only protocol. If you read my review properly it clearly states the attitude and actions of staff. Furthermore, I don’t have a problem paying out of pocket for the visit. In anyway shape or form. Again it was the lack of even an attempt of someone to look at my insurance card.