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Rack Room Shoes

  1. Benton
  2. Benton Shoe Store

Reviews, get directions and information for Rack Room Shoes

Rack Room Shoes

Description

With everything from kids shoes to sneakers in categories from casual to dress, shop Rack Room Shoes for a quality assortment of top shoe brands in a store with buys for the whole family!



"Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by consistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need."
Address: 20410 Interstate 30N, Benton (Arkansas) 72019
Phone: 501-794-5695
State: AR
City: Benton
Street Number: 20410 Interstate 30N
Zip Code: 72019
categories: footwear store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 12:00 - 18:00


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Reviews
I did not have an issue, my sister did. The one in Little Rock on Otter Creek gave her a hard time returning a shoe an day manager had approved for return. She went back later that evening to pick up the correct shoe and was given a hard time. I called another location, explained my sisters situation, and she said she could come right on in and exchange the shoe. She did not have the shoe for weeks. She literally purchased the she the day before and only wanted to exchange for a bigger size. Thank you to the other location!!
Awesome experience 10/10! clean store, friendly helpful staff and great deals.
Manager was very nice. Store lacks the variety that most rack room shoes provides. I was very disappointed and didn't find anything for myself but did find a few for my kids. Some customers don't seem to understand the bogo sale or maybe they can't read but it was clear as day to me. I probably won't return simply bc there's nothing in there worth buying unless you order online.
Only place I go to get shoes but the it will be the last time I go. I hate that but I could have went somewhere else closer and got treated like that.
Wouldnt return there if you paid me. I bought 4 pairs of shoes online for buy 1 get 1/2 off. Was going to return 2 of the pairs of shoes and buy several more pairs of shoes and some socks. When I tried to return the shoes, they said I had bought my 4 pairs of shoes at buy one get 1 free and since I was only returning 2 pairs, I was not due a refund because those shoes were free. I tried to show them I did not get buy 1 get 1 free, but had gotten b1g1/2 off so I should at least be due the 1/2 off that I paid but they were too busy cursing at me to listen. I walked outside and called their customer service number and asked what to do and the lady agreed I was due the 1/2 off price I’d paid as a refund and she told me to go back in the store and she’d talk to the manager at the store. After several minutes of the manager cursing at the customer service lady too, the customer service lady told me to leave the store and she filed a complaint on the store and got me my refund. Good corporate customer service, LOUSY local store. During the hour I was in the store trying to show the employees why they weren’t reading the receipt right, these employees were rude to literally every single other person in the store. I did not see one happy customer there. Do yourself a favor and go up the road to the Little Rock location!
I wish their inventory was better, never seem to have my size but I'm sure that isn't their problem. Thanks for the great customer service and competitive prices.
On July 3rd at 4 pm, my sister who has MS brought a basket from outside the store into this store. It was a small TJ Maxx cart that she used to balance herself. She wanted to find a comfortable pair of shoes because her feet were hurting so bad. As we entered, a clerk screamed across the store that she couldn’t have the cart inside the store. I explained the situation as delicately as I could and the clerk looked at another person who was at the counter. This other person was the manager who yelled “You can’t have that in here.” I responded with “Then you can’t have my business.” Then she responded with “That’s ok.” This embarrassed my sister. The next day I called to report the incident. I spoke with another manager. She acted like I was wasting her time and spoke with other people while I was on the phone trying to explain the situation to her. At the end of our conversation, she just said “ok.” That isn’t how you treat someone with disabilities. I will NEVER buy shoes from this place.
Nice clean store. Great prices too! I will definitely be back for more shoes. Thank you Tameka for your great customer service! See you again soon!!
First visit and last. Only people in store my family. Clerk told me I must wear a mask. Even after explaining my medical issues she insisted. There is no mask mandate and if this i required by the store i know why the store was empty.
It was and amazing experience awesome sales going on and the two ladies that work here are so pleasant they prayed with myself and my daughter n law I am greatly appreciative of them and we will be returning
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