Ralph H. Johnson VA Health Clinic

I consider it as 3rd rate medical care. My calls don’t get answered, my problems don’t get fixed, nor am I allowed to see a real doctor. I needed knee surgery and I was told I was to fat had elbow problem and was told nothing was wrong. Went to my private surgeon’s office and I needed a total elbow replacement. Terrible care. Wouldn’t recommend them to anyone. It’s taken 4 weeks and no answer from the sleep lab about my new equipment not even the answer they say you will get within 24 to 48 hours. Doctors at va are lazy and 3rd rate jokes

My care here I was better than ANY other VA experience I have ever had. I am so grateful to the ED doctor Etheridge and the nurses who treated me. Thanks to them, their attentiveness, and their wonderful bedside manner, I am in a lot less pain than before.

The Charleston VA is corrupt! In the last ten years I have had nothing but problems. Sudden stoppage of medication due to mistakes in the pharmacy that took over a year to correct. I've been charged many times for service connected treatment that went to collections after being told it would be taken care of. Wait times over an hour after waiting months for an appointment. Doctors, nurses and customer service reps are rude and unhelpful. Back and forth calls attempting to correct errors or get appointments and appointments cancelled without my knowledge. I will no longer trust my healthcare with the corrupt VA!

This place is the worst!!!!! I truly feel sorry for people who have to use the VA as their primary and ONLY source of Healthcare. My husband takes medication for his heart issues. He has an LVAD which is being used as a bridge to transplant, meaning the heart pump is to keep him alive until he gets a new heart. He just had a heart procedure done a month ago and has been placed on a new medication. I thank Jesus that my husband is able to get his medical care through the Mayo Clinic in Jacksonville because I am convinced that if he had to go through the VA for medical care, my husband would be dead. My brother in law was in the VA hospital in Atlanta for respiratory problems,and they gave him a dialysis treatment that was meant for someone with the same last name that he has. People PLEASE be careful. My husband only goes through the VA to get his prescriptions filled and he has been trying to get this new heart medication filled for 2 weeks now and has not received it yet. The nurse of the doctor that takes care of my husband at Mayo faxed the prescription over to the doctor at the VA 2 weeks ago. My husband has had to pretty much harass the VA with phone call after phone call after phone call to get a response about why the medication has not been filled and mailed out to him.. He finally reached the patient advocate and she was able to help. He is down to 1 more day worth of his medication...FOR HIS HEART. He spoke with the VA nurse on Thursday and once they realized their mistake they said they would go ahead and fill it. He asked them to overnight it and they said that would be up to the doctor. As of today, Saturday, 8/19/2023, we have no medication that has been delivered to our home. This place all of the VA'S is a joke that has no punchline. Be aware of EVERYTHING that goes on when you interact with these facilities. DOCUMENT EVERYTHING. NOTHING IS TOO SMALL TO DOCUMENT. AND ALWAYS HAVE SOMEONE WITH YOU if possible. Be safe and look out for yourselves because they can care less. You're just a number. BTW...we still don't know how an accidental dialysis treatment is going g to affect my brother in law. SMH...

they will not return calls like they say, I've been trying to get cpap equipment for 5 weeks and they still won't even answer may calls. not my throat is all swollen and i have trouble swallowing because of not having a mask to use with my machine. very corrupt place. 3rd rate doctors in a third rate facility

This VA falls far short of the standard we've seen in California and Washington DC. How do you exchange medication that was working for a patient for over 10 years, you give them different meds or generics due to cost that don't work and their quality of life has drastically deteriorated since. What a poor poor disservice to our service men and women.

My husband had a hernia surgery today, we were not disappointed. They made the entire process very nice and comfortable. His surgery went well. Even to me in the family waiting room, the receptionist was extremely nice and made me feel very warm while waiting for the surgery to end. All the vets were very nice answering all my questions. Even the guy who escorted my husband to the car in the wheelchair was very kind. A very pleasant visit

I spent this morning, with my son, who had an out patient procedure at this location. Every person we met was friendly and helpful getting us to his check in area. Procedure completed, he is home feeling fine. Thank you VA for being there for our military personnel.

Please improve parking- I am grateful for the services and my medical team is great. The parking situation is appalling. The parking lot design is poor. To block off already limited spaces for "special guests" is not honorable. Then there are tons of spots designated for volunteers. There doesn't need to be so many spaces for drop off. Please think about think about the patients. Finish the parking garage. Also revisit the parking lot that gives no room and is accidents waiting to happen. Also, please address staff who carry on with personal conversation. ENT check in and check out desk is especially bad, there are two woman who are always so loud and unprofessional. Also, this goes for the nurses too. Keep the personal stuff at the door please.

I've been dealing with the Ralph Johnson since 1992. All my needs has always been met, and they have the most friendliest staff.