Ramada Plaza Louisville Hotel and Conference Center

Need an inexpensive hotel in the area for an event I was attending. Found this gem. The room cleanliness and service not only met but EXCEEDED my expectations. The staff was pleasant and made me feel welcome. Will definitely chose this location when I am in the area in the future.

Best part of the hotel was the pool. My kids enjoyed it because it was big. We had to shower in another room because our room didn't have hot water. They were willing to give us a room on the second floor but we had already unpacked and I didn't want to pack and haul our stuff up a floor. Hallways and rooms smell, and I think the rooms could have been cleaner including linings. I think they need to remodel and upgrade and this hotel could possibly be a nice hotel.

Room was good. Lots of remodeling going on so hallways were dusty and messy so if that's a problem I wouldn't stay here for awhile. Desk clerk was nice, we requested extra blankets for our son and he immediately got a couple and took to our room before we even got our luggage out of the car. Was located in a very good area. Price was good. Beds were good. Room was clean.

This hotel is very outdated and in need of a renovation but we decided to make it a stop because the location works for us and we've been to it before. On a past visit we were given the impression that renovations were in the works. They also had a free breakfast which had a large selection and is fairly good considering it's free. This time around the room we got seemed worse with numerous stains on the floor and a broken in room ac/heat unit. The shower rod was coming of the wall and the hot cold water were reversed in the bathroom. The molding around the mirror was falling apart as were the luggage carts. The entire hotel smells of cigarette smoke though it was less noticeable in the room. And they also did away with the free breakfast which the rep failed to tell us when we booked. The staff and service are good, though everything else outweighs us wanting to stay again. We will be cancelling our reservation for our trip back and finding somewhere else.

This was one of the worst hotels I've experienced. We left the hotel because we were not able to get any sleep, even though it was a non-refundable purchase. The noise was outrageous. People were yelling all through the halls. They were completely understaffed and overwhelmed. The woman helping us ended up walking away in the middle of getting us a key....so we had to get in a new line and start all over again! There was a weird, negative atmosphere. They had the oddest hotel layout we'd ever seen with no signs to help. It took us 20 minutes to find our room. We talked to another woman who could not find her room for over an hour with 3 small kids, and the staff did not help her. If I could give this hotel negative stars, I would.

Worst hotel experience of my life!!! Called 3 times to confirm there would be a roll away bed and was assured each time there would be. No roll away bed and one of my children had to sleep in a chair. Key cards didn’t work to let us back in our room the next morning and had to wait for 10 min for someone to show up at the front desk. When someone finally did arrive hey immediately started helping another customer that just walked up and completely ignored my presence. When I mentioned it I was greeted with a nasty attitude and some very choice cuss words as they insisted they weren’t the one that’s problem anything was because they weren’t working the front counter, yet there they were. Breakfast was a joke, barely enough to feed 2 people and only offered muffins and nothing else. The place was under construction but that doesn’t excuse the fact that there was garbage everywhere inside and out and their pool had been closed for over a year. I called the manager and left a message but of course he didn’t bother to return my call to address our complaints. Never staying at another Ramada, ever!!!! I’ve stayed at a lot of hotels and I work in customer service as well. They should consider retraining their staff!!

The location of the place is very well surrounded by gas stations and restaurants. So if you need something that for some reason isn't at the plaza then those places have got you covered. The rooms were very clean and cozy. The service was great and if we had questions they would help. But what threw me off at the start was a worker there marked the wrong room number on the map she gave us and we got lost really quick. That was about the only thing wrong with the experience overall pretty good and I would love to come again.

Great rates. Great location. Quiet. Clean. My only complaint was that we, for whatever reason, we were put in handicap accessible room. The shower had no outer edge at all. So, since the drain was very slow to drain, the whole bathroom was a pool of water. Who wants to stand in a puddle of water with the hair dryer? Or slip and get injured? We will stay again in a different room!!

Terrible experience. The fire alarm went off everyday I was there 3 and the fire department was called out each time. The rooms were disgusting. There were stains on the sheets and curtains, mold in the bathroom, the plastic tile in the shower was yellowed and old, the shower rod was about to fall off of the wall and the shower curtain was old and worn out. Also the furniture was old and had stains everywhere. We switched rooms because the heat did not work in the first room and noticed the second room was missing a chair and ottoman that the first room had. There were people smoking marijuana in the rooms all down the hall and the entire building smelled terrible. I would not recommend this place even if you get a good deal.

Lobby was very hot, no ac. Front desk staff seemed overwhelmed, and very unorganized. They had charged my card in full before I had even checked in, and it took some back and forth conversation before they reversed The charges. But they solved it and were nice about it in the end. The entire place smells musty, including the room. The elevator was the worst smell though. It's definitely an older hotel, but still classy and trying. Bed and pillows were comfortable. Shower slow to drain. The bartender is a very nice woman, Katherine I believe was her name, she went above and beyond with all her customers. Food was great in the bar as well. All in all it was worth the price, the location was great for where I needed to be, and I would stay here again.