Rite Aid - Owings Mills

Reviews, get directions and information for Rite Aid

"Rite Aid is a leading drug store chain offering superior pharmacies, health and wellness products and services, complete photo printing, and savings and discounts through our Rite Aid Rewards loyalty program. Rite Aid’s mission is to improve the health and wellness of our communities through engaging experiences that provide our customers with the best products, services, and advice to meet their unique needs. Customers confidently choose us first for their everyday health and wellness needs because we consistently understand and exceed their expectations. Come visit Rite Aid so we can help you not just get healthy, but get thriving."

Address: 9300 Lakeside Boulevard, Owings Mills, Maryland 21117

Phone: (410) 363-8066

Website

State: MD

City: Owings Mills

Street Number: 9300 Lakeside Boulevard

Zip Code: 21117

categories: gift shop, beauty, cosmetic & personal care, convenience store, medical equipment manufacturer, medical equipment supplier, pharmacy / drugstore

Opening Hours

Monday: 00:00 - 00:00
Tuesday: 00:00 - 00:00
Wednesday: 00:00 - 00:00
Thursday: 00:00 - 00:00
Friday: 00:00 - 00:00
Saturday: 00:00 - 00:00
Sunday: 00:00 - 00:00

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Reviews

Worst customer service experience. Better teach your cashier about how to treat a customer and helping customers. And why that attitude towards customers?? Nobody is asking you to pay for my stuffs. The girl cashier working this morning should be trained well. If you want to show your attitude, better go home instead of coming to work. If you are sick, better stay home. Its just ridiculous.

They straight up don’t answer the phone. If I went into work and just didn’t answer the phone, I would probably be fired…so I am genuinely curious as to how they’re able to pull it off. I have called to check on the status of my prescription several different days at different times without a single answer. It’s mind blowing. Hire more people or figure it out…you deal with peoples’ well being.

I am not one to normally complain on social media but today I had an appalling experience with this store’s pharmacist. Today, I called this pharmacy concerning a prescription that I needed filled. For over three hours I called, and each call ended abruptly with the call being immediately picked up… and hung up upon. So, I did what anyone else would do, I drove down and walked in to ask the whereabouts of my prescription. I was met by the pharmacist, who informed me that I needed to contact other Rite Aids to secure my prescription because this particular pharmacy was out of it. So I tried.. and I tried… and I tried… to no success. After calling multiple Rite Aids 13 to be exact, I returned to the Owings Mills pharmacy to ask in desperation for the pharmacist’s assistance. The pharmacist, rudely met with me and treated me as a child, informing me that the fault was my own and that I should have used a different approach when conversing with other pharmacies. In an act of desperation, I looked him in the eyes and asked for his genuine help, in response I got this answer from pharmacist, “I have not answered the phone in 4 hours and you think I have the time to help you with your prescription.” In the blame, the pharmacist stated that it was my fault I could not get the prescription filled, and that if I only followed his direct orders I could have gotten it filled already. So, in a world of healthcare confusion it was I who was the player at fault and not him. But is that true? I personally think the pharmacist that blames patients, hangs up on calls, and ignores pleas for help should be the one who should be to blame. He should be ashamed of himself and Rite Aid should be ashamed for employing him.

The pharmacy in this place is horrible. Every time I visit this location I instantly get irritated. They are always getting smart and the lies. I was in there today and was told I had to wait hours before I can pick up my Rx. Then I told them that my Rx was sent over by the Dr. Office and the 1st person I talked to said it would be a few minutes. Ash going say he didn’t know that it was sent over by the Dr. and it will be filled right away. I explained that it should not matter how you received the Rx. This is just crazy how is that fair?

I visited this Rite Aid for my flu shot and had a bad experience. The pharmacist was very rude and unwelcoming. When she administered my flu shot, she did not demonstrate any kind of care and was quite forceful. When she turned away my acquaintance for not excepting his insurance, she did not even disclose to us that we could just pay for the flu shot. Instead, she just said no and was very unwilling to help. She clearly did not want to do her job, therefore, I will not be visiting here again.

Always an extremely long hold time when calling in prescriptions or going to the drive thru..Never process drive thru requests in correct order.  Always abrupt except for one older lady.   Currently on hold now because the wrong prescription was delivered. I’ve been hung up on twice, transferred to the front and was placed back on hold.  Always the same excuse short staffed. Rite aid has been short staffed for the last year.. A lot of people need jobs start hiring so you’re not so short staffed.

I sat in the drive-thru for 15 minutes. I was told to wait for a minute, but after using the call button, the associate never came back. I felt it was very unprofessional and disrespectful. I went inside and there was a long line. This is a constant problem at this location, and it makes me wonder if the demographics were different, would this be acceptable?

I am grateful to live near a Pharmacy and Drug Store that is 24hrs open. I am a refugee of Walgreens. I feel like I've arrived to the borders of Rite Aide and was bussed to Owings Mills!

Pharmacy is absolutely horrible. They had 5 people back there and they saw me and didn't say anything. I had to wait maybe 5 minutes with no one else there and say excuse me for them to help. They are very slow and rude.

Writing this while I have been asked to wait for Unspecified time. Not sure who would give any star to this location,to be honest. even if you goto pickup prescription atmfter 24 hours it takes more than 30 min to get meds, and I am not counting time to stand in line!! The moment you pull your insurance or prescription card it takes additional 30-40 min to process, not sure if it is corporate strategy to make patients just pay upfront because including me I have seen people do it here to avoid long wait time. And pull up goodrx n then u probably need more time here. Definitely need more people here.  Moving my prescription to others.

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