Rooms To Go Outlet Furniture Store

I bought a couch and a recliner just over a year ago along with the highest level of protection plan. My recliner has not worked for over 6 months. I have called customer service on 4 different occasions and each time they assure me someone is coming out however no one ever does. I finally got a random call from a technician over a month after he was supposed to be out. He diagnosed a bad recliner motor and said he ordered the part while on site. That was 2 months ago now and still no part in the mail and no technician to fix it. So I called AGAIN and got a girl with an awful attitude named Bre on the phone. She then said that she has no idea what's up with the part just that they don't have it and they have no idea if it will ever be back in stock. She said I will have to wait another 90 DAYS and if they still don't have it by then they will have to "look at other options". I never write bad reviews but this is absolutely insane. Do yourself a favor and take your business anywhere else.

Fort worth location-it’s been over 2 months and we can’t use our chest due to faulty drawers. Service agent FINALLY came out after 2 months and stated he’s done all he can do. RTG wants us to wait another 5 days to decided what they want to do. Not to mention we still don’t have the bed to our suite and a sliver of wood had already fallen off of our dresser. We will not be shopping rooms to go again.

I went to this location looking for a bedroom suit, but they don’t have any sales representative. No one approached me to help, so I walked out. I’m not going to spend a couple of thousands of dollar at a place with non-existent customer service.

It's a furniture store that they sale Used or clearance furniture. Has an okay selection with some Maybe little high prices. Might go for the newer models because the prices are almost the same. Very clean place and the employees are quick to help out.

BUYER BEWARE - Please read to completion. Rooms To Go does not allow exchanges of mattresses if your bed is uncomfortable or causes you pain. Rooms To Go does not allow exchanges unless necessitated by damage to their products prior to purchase. I'm aware of the Terms and Conditions of Sale. Not all that is legal is ethical. I previously owned a Tempurpedic bed and liked it very much because it was comfortable and alleviated my back pain. My girlfriend purchased me a new Tempurpedic bed on October 30, 2021. After sleeping on the bed for several weeks we both found the bed uncomfortable and painful to our backs. We spent over $5000.00 on this bed. Because our previous Tempurpedic bed alleviated my pain we thought it worth the investment to purchase such an expensive bed. We deeply regret doing business with Rooms To Go. We feel they do not stand by the products they sale. As a 100% disabled veteran the ongoing pain I already experience is worsened by the bed we purchased at Rooms To Go, a bed they will not exchange. This seems extremely unreasonable. We absolutely do not recommend doing business with Rooms To Go.

Jose was a great help and made sure my order was loaded correctly and was very professional and respectful

Very fun and helpful. Buying furniture has never been so easy and stress free. From Bruce the salesman on the floor to Angel in the finance department. Definitely my place to go for furniture.

I went there most people there an old and the rester employee are old move slow not very nice at all. They do have great prices though. I will try another rrooms to go outlet

Where to even start. Purchased a creekside 2.0 bed with a dresser trundle and a round kitchen table. Was supposed to be delivered 2/4 however the driver for rooms to go showed up at someone elses house to deliver my order. I called customer service several times to be told they could not get ahold of dispatch. While on the phone with rooms to go customer srevice I am getting serveral calles from so called dispatch that the driver is at my house waiting to be let in. Interestingly I am outside while this is happening and the only person outside my house is me. I missed my sons basketball game for this. All that I got was a we will have to re-schedule. I will NEVER order again. Disgusting way of doing business.

Fort Worth Location- My husband and I went here looking for a dining room table and found exactly what we were looking for. We walked in and were greeted by an amazing employee named Vickie she was very friendly and helpful. She explained all the prices listed on items and what came with the totals. Once we were done browsing she helped us check out and let us know where to come around to load our purchase. I will definitely come back to this location in the future.