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Reviews, get directions and information for Rosana Shoe Hospital and Tailor

Rosana Shoe Hospital and Tailor
"We have been running our business for 40 years at the same area."I live my life with the customers' who have always been with me. They trust me that I can fix everything even toys, dolls, luxury bags. I'm in EVERYTHING! I love my customers!" - James Noh- The best skills & services- Craftsmanship- Trustworthy"
Address: 7556 W 119th St, Overland Park 66213
Phone: (913) 469-8070
State: KS
City: Overland Park
Street Number: 7556 W 119th St
Zip Code: 66213-1108
categories: footwear store


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Reviews
I have been coming here for over 2 decades and they are still the best in town. They have been able to save shoes and purses that I never thought could be repaired.
The woman Charlie is a drunk! They lost my shoes. I paid for them before leaving and she expected me to pay again. Twice they lost my boots! Had to explain/and give a description several times, look in the back for my shoes. Please keep your receipts, becoz she always thinks someone is trying to get over on her. Never again will I spend high prices again for shoe repair at this place or anything else that they do! I’m done!
Have gone here for years. Top quality work, our shoes come out looking new everytime! Reasonable prices.
Heel fell off boots after being replaced. Owner not only refused to repair but told me to pick them up saying “you bad people” and “I refuse service”. Must be under new ownership as I’ve been a customer for years and never had a problem.
This shop repaired a pair of expensive shoes red bottoms for me 3 months ago and placed a sole liner on the bottom to protect them that was red to match, all was great. I took them 4 more pair and they placed BLACK liners on the bottom of the red sole shoes!!!! I asked them to replace with the correct color and they refused unless I paid again and tried to keep my shoes if I didn't pay for their mistake. Who puts a black liner on the bottom of a red sole shoe? I am just flabbergasted that this happened. They tried to tell me that there is no such thing as a red sole liner, when they did one for me 3 months ago.
My fiancé wanted to stain his shoes darker for our wedding, and Rosana Shoe Hospital completely ruined his shoes instead. The dye is a flat grey/brown with no variation and is rubbing off and staining anything it touches. His shoes are completely unwearable and ruined. We requested a refund and were denied - they did offer to try to fix it but there wasn't time before we left for wedding. We are now out $60, and a $200+ pair of shoes is ruined and we are scrambling to find an alternative solution in the days before our wedding. Do not recommend.
This shop repaired a pair of really expensive shoes red bottoms for me 3 months ago and placed a liner on the bottom to protect them that was red, all was great. I took them 4 more pair and they placed BLACK liners on the bottom of the red sole shoes!!!! I asked them to replace with the correct color and they refused and tried to keep my shoes. Who puts a black liner on the bottom of a red sole shoe? I am just flabbergasted that this happened. They tried to tell me that there is no such thing as a red rubber liner , They ruined 4 pairs of Christian Louboutin shoes!!!
Don't waste your time or money coming to this place. The old man with the Dead Eye is so rude. He had me drive all the way over here just to turn me away on a fix that wasn't even that difficult. They must be doing fairly well that they can just turn away paying customers. I don't care if I had a nail penetrating the arch of my foot and I was an extreme Agony with every step I would rather deal with that come here and pay money to get it fixed. If I give it zero Stars I would
The prices have cash! are very fair! The work is beautifully done repair of a zipper on a Coach cosemetic bag. Made it functional again! Have also had clothing alterations/repair, and have the same careful quality! I am VERY pleased with their work!
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