Saddleback Valley Podiatry

I should of looked at the yelp reviews before I went to the Laguna Hills Office. I have been trying for 2 months to get someone to call me back about a balance due statement that shows charges for 2 night splints totaling $550 that I never received. Every time, I call the office, says someone will call be back and no know ever does. Now, I'm getting 2nd notices to pay! I guess they think if they ignore you long enough you will go away. I have given them every opportunity to correct this, I understand mistakes can happen but to ignored and treated me with a pissy attitude when I call them, is just unprofessional. After all it was their office who added the splints to my account, not billing. Perhaps they could take a little responsibility and take 5 minutes to make a call and correct it, to keep a client. I've been going there for years, referred by my sister who is RN at Saddleback and was going to schedule my foot surgery with them but in the end, they just don't want to be bothered with any form of customer service.

Take caution as to how they bill you and your insurance. We had signed a paper at the time of visit before any service was provided and before seeing the Dr. After the the visit the amount billed vs. the amount that was agreed and signed prior to service are different. The amount billed is substantially higher. We have tried to come to terms with the billing department and even though we have it in writing they are not willing to resolve the issue. Unfortunately we have had to take additional measures and file complaints with The State of California and California Medical Board.

I was passing through town and they were able to get me in the next morning to remove ingrown toenails. Professional and helpful staff. Dr. McCann is amazing and very skilled at his profession. Thank you for everyone at this office for helping me with resolving my pain issues with ingrown toenails

Very poor service. Never saw Dr. Checked in and 45 minutes later I had to ask how much longer. I left.