Salvatore Ferragamo Company Store

My wife and I came at 7:45pm, 15 minutes before close to purchase a bag we saw earlier. Yet when we arrived the door was already locked. I knocked for 5 minutes and watched as the employees hid behind the corner ignoring us. One of them even made eye contact and then walked away. Finally the manager let up and they all came crawling out of their hiding spot looking at us annoyed. Manager walks over angrily and unlocks the door. I tell him we know exactly what we want and will purchase the $2000 bag behind him. He’s rude and say they’re closed, yet I tell him every other store in the outlet closes at 8pm and their hours say 8 online. He refuses to let us in and tells us to try again tomorrow. We live two hours away. Talk about customer service from a luxury brand. Do not recommend.

Brian at the Palm Springs store was ever so kind in helping me go through several selections and ascertaining my current shoe size for my fav. SF styles. Also interestingly, after going through several other stores at the outlet without much for inventory, Ferragamo was quite refreshing with their assortment of elegant shoes, bags, belts, scarves, etc.

Great store . Staff was very polite and helpful .ready to help and not pushy unlike gucci . Sadly the sizes ate very limited and tend to go fast . Price wise the shoes were from 900$ ish down to 600$ ish . Some more some less depending the model . Will go back again

I had the most fantastic experience at Ferragamo this week! Brent, the store manager, is absolutely magnificent. He and Jason ensured I had an exquisite experience buying my first pair of Ferragamo shoes. I have wanted a pair of Ferragamo shoes for a long while, but I have really bad luck with designer shoes as I happen to have extraordinarily large feet for a woman. This is something I have much insecurity about and shoe shopping is always a daunting and often disappointing experience. Nonetheless, I decided to stop in and explained my problem to Brent. He went above and beyond to help me find shoes that would fit and to my surprise, I ended up with quite a few options. Needless to say, thanks to Brent and Jason, I'll be a life long customer. Thank you so much to both of you for all of your extra effort to not only help me find a pair of shoes that look and feel great, but to make me feel like a lady in the process. I cannot recommend the staff at this store more. Stop in and don't be afraid to ask for help; you won't be disappointed.

My pregnant wife went to buy some shoes, and they would NOT open the locked door for her 5 minutes before the store closed. I’ve heard about the “world class service”, apparently they discriminate against pregnant women that have a hard time walking, it is very hard to believe otherwise. People at this department store think they’re entitled by this act, and I will not sit around and let this go.

Walked in here to look at some belts and slides and all the staff was very inattentive. As I walked in the security was on his cell phone. No greet or a welcome with not one single customer inside. Two female cashiers were just giggling behind the counter instead of being helpful. They were vague with there responses to my questions. They definitely didn't have any interest in selling anything.

Great staffs very friendly and professional.. Great selections of shoes and sizes that are marked 50% off...

The Chinese woman is very rude, no greeting at all, and once we asked a nice guy to show us a bag, she just jumped in all of the sudden, and wanted to take the sale. We felt very uncomfortable and didn't want to buy from her. We said thank you but she was in bad attitute. Other guys are always been helpful in the store, she's not professional at L all to be in that store.

It was quite early Friday on Labor Day weekend. The sales people were very helpful and i got a great pair of men's dress shoes at a great price. I will be happy and comfortable walikng around in them in style. The realy great sales prices are found in the back of the store to the left. High designer Quality at a fair price. Win- win.

Poor customer service. Was greeted as soon as i walked in but no one asked if I needed help. The two girls in the back countinued their conversation and didn’t ask did I need help. Went back to the front where the guy and lady were putting the security rope thing around the handbags and I needed to see a wallet. He got it out for me but didn’t seem very interested in helping me. I didn’t like their attitudes here.