San Carlos Rustic Furniture Imports

We ordered a beautiful piece of furniture from Carlos Imports. We had never heard of this website so we were a little nervous and skeptical, but our experience couldn’t have been better. We received our new breakfast nook in a week and it came in beautiful condition. There was some assembly, but it was honestly the easiest thing I think I’ve ever put together. Communication with Carlos Imports was also amazing. Nothing but great things to say.

My new TV cabinet and sofa table came today. Took about 3 1/2 weeks from order date…but I have to tell you worth the wait! They are beautiful! And the shipping and packaging was beyond my expectations! They arrived today…and it’s raining! But because it was packed so well it didn’t get one drop of rain on it! I would recommend their products to anyone! Beautiful!

We ordered quite a few things from San Carlos Imports when we moved into our new summer home. They shipped very fast and the customer service has been wonderful. We also love our bedroom set. Its solid and great quality. However, the bedroom set is the only thing we have been happy with. We did spend a bit of money there so we're pretty disappointed. The barstools we ordered are not well made. Again, the customer service was wonderful and we have another one of the way, but the other two are starting to wiggle where the joints meet.. so I dont have high hopes for the life of these chairs. We are also very disappointed with our couch set. The staples that hold it together are broken and popping out of the frame. Customer service is seeing if a repair kit can be sent, but this is not something I would expect for a set that we spent over $5,000 for. Along with not being well made, it's also not comfortable.

We just received our dining table and 6 chairs. Aside from SCI's incredible customer service, and communication throughout the entire purchase, the furniture was exceptionally packed, so there wasn't a scratch on anything during the1,500 truck journey getting here. That's why we keep going back! Thanks

After waiting over 5 months for a bed which I'd ordered from another manufacturer which was backordered every three weeks each time it was supposed to have been delivered, I got another back order notice and sleeping on the floor the whole time, I called San Carlos about this bed that I had seen on their site. It came in 3 weeks and I could not be happier. Rachel kept in touch with me right up through delivery, which included a very helpful driver. The bed is 10x more solid than the original one I'd ordered and I like it even more.

I purchased furniture online from San Carlos Imports on November 26th. I received my order today, December 15th and everything is absolutely gorgeous. Customer service was extremely responsive when I inquired regarding approximate shipping timeline, and the courier they used for delivery Daylight Transportation was wonderful as well. People need to remember that while things move fast in the world of Amazon etc, traditional mom and pop shops might need a bit more time to process and ship orders. I would absolutely purchase from this company again- thank you for such a great customer experience!

First class products. Helpful staff. I picked up to save some freight money. They wrapped and prepared my purchase like it was going on a long trip. Highly recommend!!!

Stopped by here to check on a dining room chair. Was looking specifically for one like I already purchased elsewhere. This was for a family member. They looked at their stock, found one which was not part of a set and gave me a great price. Loaded it in the back of my SUV and that was that! They were so very nice and helpful and originally didn’t think they had one of what I needed but checked in warehouse again and found one. I will shop here again and recommend it to others. So many places these days act like they don’t care, but they bent over backwards for me! I appreciate it!

This company was top notch. We had some issues along the waydue to issues with the transport company but they worked with us and made sure that we received our table in perfect condition. Absolutely beautiful furniture, and great customer service.

The service is amazing. I want to say that first. I couldn’t be more satisfied with it. The dining chairs I bought arrived packaged so securely that no damage could even be possible during shipping. They are beautiful. They are strong. They are unique and I can see that they are made by hand. My family was weary of my ordering these. All questions ceased when these fabulous chairs arrived. They are perfect.