Reviews
Had a staycation for our birthdays. Staff is exceptional - friendly, professional, helpful. This was true from valet, to front desk, to spa, to the hosts/servers in restaurant/bar. Room was very nice with beautiful views. Spa was very nice and our massages were very good. It's not cheap, but comparable to similar resorts/spas.Rooms: 5/5
The staff was lovely. They met our every need while we were there. The rooms were clean and roomy and oh so quiet. It was the perfect place for a relaxing getaway. I would definitely come back. My only critique is that the food menu was limited. More salad options would have been nice and the food service was extremely slow. However, everything I ate was tasty and the environment was again relaxing.
Overall, an amazing location amazing resort. Major issue at the pool. The service on Sunday was about as horrible as one could ever imagine at a resort of this caliber. All the staff could care less about customer service you had to ask for water, you had to ask for a menu you had to ask to place an order for lunch and drinks. They said they would send somebody over and never did. It was a windy morning and, an umbrella fell in the pool the staff did nothing. Guests grab the umbrella and took it out of the pool. Four of the female staff were standing around the station underneath the balcony and complaining about how the manager hadn’t been there for a month and didn’t care, so why should we. The food was average and there was no way of ever asking for a cocktail because they would’ve never come back. I’ve had many of great and memorable experiences at this pool and relaxing and enjoying great customer service. It was one of the worst experiences of my life if I was in management, I would have a shopper have the experience of being by the pool on a weekend and seeing what we saw. Longtime guests and diners at the sanctuary. It was very sad to see this experience at the pool.
Cool hotel venue, comfortable beds although the pillows weren’t great. The suite we had was lovely and spacious. Stayed here for a few nights in April. Staff were really nice too. Sherry at the bar makes an excellent cocktail. She made a great old fashioned. Elements the restaurant: Food is really nice although the service if sat outside can be slow and muddled which lets them down a bit. Portions are also absolutely massive - we over ordered most nights! Morning fruit platters were incredible. Highly recommend. The gym is good, a fresh electrolyte drink is prepared daily which is a really nice touch. The poolside is nice but does get busy. Poolside service is good although lost our bill - overall we were chilled and weren’t rushing so wasn’t a problem.
The Sanctuary is such a beautiful spot to have a wedding ceremony! I’ve played violin at a few weddings here and both indoor/outdoor is absolutely gorgeous. The views are so pretty, and the outdoor area space is pretty large. Inside for reception is perfect and just as pretty. Love performing here!Rooms: 5/5
I was on a business trip in Arizona and came across the restaurant on the resort via Google. The restaurant was beautiful, both inside and outside. The service was excellent! The food was really good and the drinks were amazing! The views were great as well!Rooms: 5/5
Was so happy and relaxing at spa was amazing. We decide to go enjoy the pool after the spa and have some drinks and food by the pool. The lady at pool didn’t let us being there because we didn’t had a room Sad we are all really excited for the experience there. Steve was amazing and he help us find a mini pool to stay.
Beautiful property. Great location comfortable beds. Amazing views from the Casitas friendly staff overall one of the best resorts in Scottsdale. wanted to also add that our breakfast was delicious. Julio welcomed us as if this was his home and made us feel welcome. I had the best eggs Benedict.Rooms: 5/5
I took my clients to Elements Restaurant to celebrate the sale of their home. The service was wonderful, the staff congenial and professional and the food was wonderful. It was more than just the ordinary, which allowed us to celebrate the occasion!Service: 5/5
What was supposed to be a relaxing staycation/getaway for my husband and I turned out to be a nightmare. The AC in our room was not working at night. We kept waking up dripping in sweat because of the heat. We texted around midnight to request a fan, and they brought in a broken one that makes squeaky sounds. We had no other choice but to turn the fan off. We almost packed our stuff to leave but decided to stay because it was so late. I called to discuss the matter with the front desk, and Brianna offered $53 compensation after we spend over $1,200 at the hotel. She also offered a 20% discount at the spa? So basically asking us to go back and spend more money. Absolutely not! I told them that as a business owner myself, this was a shame and not how you treat your guests. Terrible terrible experience and the WORST customer service. I’m so so disappointed.
