Savage Glass

Fast, efficient service. Needed a broken basement window replaced. Called for repair expecting to wait for an appointment. They responded same day and made the repair, at my home, within 1 hour. Very professional, easy to work with. Would definitely recommend Savage Glass Co.!!! Happy Customer !!!

I needed to replace all my out dated,drafty cracked, and some broken windows. After getting a few bids Savage was the hands down winner. Better price, they could get the job done quicker. And they could repair a sliding door that others wouldn't touch. They also sold me a new latch for the door and told me how to put it in. when I needed a special size mirror they had it the next day along with the hardware to put in.

I contracted to have Savage glass install a door last Spring. It wasn’t until this year when I had a window replaced by a different company that I realized the extent of the damage. When they pulled out the old window above the sliding glass door that Savage glass had installed, there was so much rot above the door that they couldn’t put the new window in until they cut out and reframed the window. Since the sliding glass door and picture window above it were only separated by 4 inches they had to cut the stucco around the window and door to assess the extent of the damage. When they started pulling away the layers everyone was in awe of the band aid job that Savage glass had done on their install. It was like a sailor’s convention. The amount of profanity they let rip was at a new level. When I say everyone I mean the window installers, the stucco contractor who was there to finish the work after the window installation, and a general contractor. The original installer for Savage glass had cut around the stucco and cut the tar paper around the door. It was never patched so that it gave water an avenue into my house. I had mentioned a leaking problem to the estimator and installer before the door ever went in, but the leak was a small drip in the picture window above the door that we would see during rain storms. There was no leaking from the door to the inside of the house. After they installed the door, it leaked along the entire door, filling a gallon pitcher, during a moderate rain storm, on the inside of the door on one side. On the other side we had to use a large cake pan to catch the other drips because the leaks spanned about a foot to a foot and a half. I called them after the installation last year when I noticed the leaking and all they did was pass the blame on to the stucco contractor. When Savage installed the new door, it didn’t exactly fit because it was slightly smaller than the original door. Instead of fixing the obvious problems and framing the door so that it would be a tight fit, they slapped on some particle board and flashed over the door onto the stucco, trapping water behind the door and against the bare wood because the paper had been cut. The other problem that resulted in not reframing the door correctly was that the door now stuck out more than the window just above it and so when it rained, the door acted as a dam. The rain would come down the side of the house and sit on top of the door where it would sit and wait until it found a way to the inside of the house. The day after I discovered the extent of the damage, I went over to Savage glass and talked to Bret, the manager. He did all the right things acted shocked and appalled. He denied that his installer cut the stucco, said they never do it. Until the contractor who was there when he did it, confirmed that his installer did indeed cut the stucco. After that he showed the proper amount of empathy which I’m sure turned into apathy once I left. He said he’d send out some of his guys to look at the damage. The guys never showed up and I was left holding the bag for the thousands of dollars it cost to have someone else fix and properly install one of Savage Glass’s doors. I’ve seen many other companies with the same model as Savage operates under. Get as much money as you can as quickly as you can and customer service be damned. I can’t imagine repeat customers are an issue that Savage has to worry about.

After having three flakey contractors come out and then never follow through to fix a leaded glass front door window, Brett at Savage glass was a breath of fresh air. He sent someone right out and Tyler had my window fixed within the week. Savage Glass made what felt like an impossible task so much better. Thanks, Savage Glass!

Our shower glass enclosure was installed a month late. A couple of days after installation, rust showed up on our tiles. We did receive a discount after complaining about the delay; however, we were so tired of dealing with this company, we didn't have them come out to fix the incorrectly installed product.

They came and measured for a window in a basement door. Great customer service very friendly.

They were great for some diy glad repairs.

Nice guys, fast, easy service!