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Sears Hometown Store

  1. Overland Park
  2. Overland Department Store

Reviews, get directions and information for Sears Hometown Store

Sears Hometown Store
"Sears Home & Life Stores offer a wide selection of products including home appliances, mattresses, tools, grills, patio and power lawn and garden. We carry trusted brands such as Kenmore, Whirlpool, Maytag, Kitchenaid, Sealy, Serta, Beautyrest and Craftsman, as well as a wide assortment of other national brands. Our stores are designed to serve your local community with great selection, convenient services, and friendly associates."
Address: 6635 W 135th St, Overland Park 66223
Phone: (913) 239-9662
State: KS
City: Overland Park
Street Number: 6635 W 135th St
Zip Code: 66223
categories: department store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 11:00 - 19:00

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Reviews
Not responding and crazy long warranty repair time. Do not buy any product from here! I bought a freezer from them, it stopped working out of nowhere which made me throw away over $1000 worth of food. I tried to call the store and no one answers, so I scheduled an online repair and it was 11 days after and they mentioned $99 just to come and diagnose even though it is under warranty. And when i called the service number on the freezer they gave me a date to come 1 month from today!!! In addition to all that i went to the store to talk to them since they are not answering, the doors were closed and had a paper that they will close at 4.45. It is 2.45 now and nobody is here!! Bad business to deal with!
The ONLY reason I gave two stars is because the workers at Sears are very nice and work with us. We ordered a washer and dryer at the beginning of January. Since then it has been delayed FIVE times. With only excuses and no real solid reasons as for why it's been delayed. Every time they reschedule it they promise us it won't be delayed again but that doesn't happen. We're about to cancel our order entirely and take our business elsewhere. This is ridiculous.
Do not purchase appliances here the local store does not stand behind their products. I purchased their top of the line LG refrigerator when it arrived the water did not work. Delivery guys were mot able to communicate with me so I had to call my mom who is fluent in Spanish. They told me to call the store as they could do nothing. Called the store and spoke with Cynthia who told me she could do nothing I had to call the 1800 number. She was extremely rude. I get the labor market is short but no room for treating your customers awful. Example of why Sears is struggling to keep customers.
Fantastic store with very helpful and knowledgeable associates. This new store is a first-of-its-kind concept brought to you by your friends at Sears, so you know you're getting a quality product at a great price in a great location.
Never visited here or any Sears before in my life but someone managed to use my credit card here that is still in my wallet and during the week I was in another state. Store employees likely allowing people to type in credit card numbers and not requiring the physical card. Very sketchy!
This store is now closing.
Very helpful staff. When I was ready to buy the purchase went smoothly. I am waiting on delivery and set up in a few weeks but suspect that it will go well. I have had good experiences in the past with KC area Sears maintenance and repair.
Due to circumstances outside of Sear's control, my order became delayed by a few weeks. Richard, and his team, did everything they could to communicate with me and coordinate new dates and times that worked best with me. This team did everything within their power to maintain communication, professionalism, and friendliness. Customer service at it's finest. Even with the delays again, out of their control I would not hesitate to go back. 10/10.
Just another Sears home and appliance center. My washing machine is going out, so I was headed to Sears outlet on Front street, for a scratch and dent bargain. Place had changed, no longer accepts sears cards, so i was referred to this Overland Park location. No scratch and dents, just a showroom similar to the hometown locations. Not much in stock either. Most items had to be ordered for delivery no less. Same prices as the internet website for the most part. But at least one can look over the features of each model. Kind salespeople, but shorthanded. Last summer's closing hurt the employees as well as the store. However, the sales team was motivated once the store reopened & they were allowed to return. We looked over the differences between a few models and the salesman actually showed us how the WiFi feature worked. Comfortable, non pressured atmosphere.
This review is based on the performance of Richard in Appliances at the Overland Park store. Thanks to Richard, Sears might still get a sale on a freezer I ordered online in July 2020 with a first expected delivery date of Aug 4, then Sept 4, then Oct 5. Richard discovered that my record indicated the date was moved to Oct 29 ON Sept 29 and Sears would notify me. THAT never happened. So, thanks again to Richard, he is researching some upright freezers with a confirmed delivery date. Stay tuned for the outcome.
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