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Shoe Department

  1. West Dundee
  2. Spring Hill Department Store
  3. West Dundee Shoe Store

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Shoe Department
"At SHOE DEPT. ENCORE, you can find brand-name shoes, the latest trends, handbags and fun accessories at affordable prices for women, men and kids. With our large stores, there is plenty of room to shop and TV entertainment areas for men and kids! We're a family-friendly footwear store with 1100+ locations carrying well-known brands for everyone such as Hey Dude, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept."
Address: 1400 Spring Hill Mall, West Dundee, Illinois 60118
Phone: +18477836864
State: IL
City: West Dundee
Street Number: 1400 Spring Hill Mall
Zip Code: 60118
categories: footwear store


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Reviews
im not mad at the employeesalthough the white lady with the long straight brown hair could be trained to say hi or acknowledge a customer that just walked up to them, product in hand but the policy of you cannot try on both shoes and walk around the store to see if they fit. You get to try on one shoe or you can speak to the managerwhich ,no, what are they gonna do?. Its pretty dumb. I haven't ever experienced this at a shoe store. Not going back cos Id like to actually try on both shoes and walk in them to see how they fit and go.
This place has amazing prices for pretty decent shoes! Not that all of the shoes they have are already there and the employees have no control of their inventory. The customer service was amazing. One of the nicest sales associates named Jaden was amazing in helping me. He’s a really sweet kid! The cashier who check me out, Brian, was so sweet ! I would definitely come back again!!
I bought a shoe from Shoe Dept. Encore which is at South Ridge Mall, Wisconsin. It was an expensive shoes and after wearing few times the shoe inside thing was got damaged which is very unusual. Since that mall is very far from where I live I took some time and went back to the same store on Sunday after driving 1 hour 55 minutes and showed that shoes defect to one of the employee, the Manager was off and the Assistant Manager was at counter, the employee went to her and said about the shoes and without seeing the shoes and looking at the problem she said No Returns and few minutes later She came to us saying it’s greasy, dirty shoes WHICH WAS NOT and can’t do returns and the way she did treated me was very very UNACCEPTABLE. Then today I went to the store at West Dundee which is located at Spring Hill Mall, I must say I got treated like a guest and they took the returns after seeing the unusual tear in the shoes and I bought two shoes. Bryan and the other lady was very very good in the customer service and the store is very well organized and very well maintained a different variety of shoes and customers are treated as guest. I would definitely go and refer this store to All. Thank you once again Bryan and the Lady. See you guys soon
Worst experience i have ever had in my life! Worst employee i have ever seen in my life, Diamond. She had no manners, no ethics or etiquette. She was rude and did not help me with the issue that i was having with a defective pair of shoe that caused a blister on my foot. She wouldn’t listen to me and handed me a phone number and said “call this number and tell them whatever it is that you’re crying about” The worst human i have seen! I'm an educated person, i wasn’t rude or raised my voice the whole time. The store reputation would improve if these kind of people are removed. Nevertheless, i will never go to this store again, and i will surely tell people i care about never to go to this kind of place! To the store: DO NOT SELL DEFECTIVE PRODUCT! And than not return it, that is cheating. I was lied to that no one in this store had the authority to take back defective shoes so come back and see Rebecca the manager!!
Great selection of shoes. Competitively priced. Conveniently located. Nice store and staff.
So let me tell you about the best pair of shoes I ever bought, and why I bought them. I wasn't planing on buying shoes, but I was in Springhill mall after forever and happened to be going in almost every store... A young lady named Payton brought them to my attention. It was one set of shoes in my size left available, although she originally recommended timberland; she reassessed me after watching me select what my fashionable preferences might be. Recommending my price range, my style, my comfort and accessories, she made her best seggestion and went to help new customers. I continued trying shoes without thinking twice about her suggestion. Realizing that I wasn't necessarily going to buy anything anyway... I tried the pair that she suggested. It was Magic. I still like my other shoes, but these are one of a kind.
I liked these white rime stone sandals that were on sale, but they wouldn't give me the sale deal because my size 6 that I took to the register didn't have the sale price on it. So I took the same sandal in size 7 to show to the cashier but they refused to honor that price and blamed it on other employee who put the wrong price on those sandals
I will never come back. One of the employees was really rude. I asked for some shoes for work. The response to my question was that i could not order them online nor send them to the store but just what they had in store. I do not recomend this store at all.
The service was absolutely horrible. The employees had an attitude the whole time I was there. Went to go check out with a pair of shoes and apparently they only put one shoe in the box and then go and get the other one from the back when your purchasing them and when they went to the back to get the other shoe they couldn’t find it... well that sucks for them bcs I went and bought a cheaper pair. Worst service hands down
Have a variety of shoes BUT.....IF your shoe is defective or you have a problem with the shoes they WILL NOT return it, even if you wore it once for a couple hours to try them out. The worst employees u will ever see. Bad and ill mannered customer service.
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