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Sid Tool

  1. Elkhart
  2. Elkhart Hardware Store

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Sid Tool
"MSC Industrial Supply Co. NYSE:MSM is a leading North American distributor of metalworking and maintenance, repair, and operations MRO products and services. We help our customers drive greater productivity, profitability and growth with more than 1.6 million products, inventory management and other supply chain solutions, & deep expertise from over 75 years of working with customers across industries. Our experienced team of over 6,500 associates is dedicated to working side by side with our customers to help drive results for their businesses - from keeping operations running efficiently today to continuously rethinking, retooling, and optimizing for a more productive tomorrow."
Address: 28551 Laura Ct, Elkhart 46517
Phone: (574) 294-8787
State: IN
City: Elkhart
Street Number: 28551 Laura Ct
Zip Code: 46517-1179
categories: hardware store



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Reviews
After dealing with the incompetence of one of their competitors, MSC stepped up and had my initial order in my hands less than 24 hours after the order was placed. A second order placed the next day for additional quantities of the same part was here about 12 hours after I ordered it. To have a turnaround time of less than 36 hours for two separate orders is phenomenal customer service. I won't hesitate to order from MSC again in the future.
Always helpful, friendly, knowledgeable and they have a willingness to help find what you need!
My appointment was at 12:00pm for delivery but I got there 10:00am and checked in and checked out at 10:37am
Definitely strict on your appointment time so beware come no more than 30mins early. Got a door and was out within a hr no complaints.
I spent several days looking for 12-24 threaded rod. Almost no one carries it. I searched hardware stores, auto part stores, etc. Amazon had it, but with a 2 week shipping window. Then I found MSC, they had it in stock and told me they could overnight it to me for $12. It is hard to believe, but it was sitting on my porch the next day! MSC is exactly the kind of business a consumer wants to deal with!
I am a reasonably good sized customer at MSC and went in this morning to place an order and pick up parts. The gentleman would not look up a part for me even though there was no other customers in the lobby needing help. He simply said catalogs are over there. He was also not exactly friendly as he seemed to just give one word answers. I also asked if I could use the restroom that I could literally see 15 feet from me and was told they are not open. Even though an employee used it while I was there. Now I’m all for not spreading COVID but this is ridiculous. While I was at MSC the gentleman pushed a cart up to block off the restroom access making it obvious that was for further acknowledgement that I was not allowed. I will limit my purchases from MSC from now on because of their lack of customer service and just plain lack of human respect.
Would not take delivery before appointment, no problem. However they get around to unloading when they feel like it. Started unloading 1 hour after appointment time. No understanding or consideration of drivers time. Seem to concerned about shipping orders.
MSC was 1 mile from my work site. After driving to location, and speaking to will call counter guy , I called Fastenal and drove across town to pick up the tap. I'll just skip MSC in the future.
As a place to work this place gets no stars. I worked there for 2 days doing part time work for minimum wage because they wanted to see if I was a good fit for their team. After a month and a half I finally got an email saying they didn't need my services. That was back in mid september. As of now it's been Almont 3 months and I still haven't been paid for my time working there. I've called people there, emailed them and even drove up there only for them to say that they would send me a check as soon as possible. This is ridiculous. I know it's not a lot of money, but when you go to a place and work your butt off trying to get a job, then get no pay and no communication from their side, you know this place is trying to get over on people.
Jill at MSC customer support in Elkhart was very helpful. I asked her to check on an existing order, and she got me what I needed!
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