Smith's Food and Drug

Always loved Kroger! I've been a customer for many years. My son was employed there for quite a few years & he loved it too! I'll never be as loyal of a customer to any other store like I am to Smith's! They are & have always been my #1 go to supermarket! From their prices to their wide selection of products, I don't think they can get much better or make me any happier than they've made me over the past several years...

First, I'm gonna start with a positive thing that Kroger does. I'm not sure if Kroger all over does it but I really appreciate the "free fruit for kids" box they have out. They have bananas and oranges and my 16 month old toddler LOVES bananas. We do some sign language with our son and everytime we go to our local Smith's he does the ASL sign for "banana" and smiles so wide when he gets to eat a banana in the store. It also makes shopping with a toddler easier because I can hand him pieces of the banana and that helps keep him happy and entertained. I really, really appreciate that Kroger does this and wanted you to know. Please keep it up. Thank you for supporting kids and local families. Most the employees that I've interacted with have been helpful and kind. The only thing that greatly annoys me about Smith's is the digital coupons, and pricing system. They want to help us "save money" but it sometimes feels like you have to jump through hoops to get coupons and half the time they either don't ring up right or you don't know the price of everything until the receipt is literally in hand and if something is wrong you then have to make your way over to customer service. I've never shopped at a grocery store where I've needed to price correct so many things in my entire life. As mentioned before, I have a toddler, it can be difficult to have to constantly go to customer service to get things price corrected because it rang up wrong and half the time I don't notice until I get home, though the times I have gotten help from customer service they have been kind and helpful. It feels a little dishonest at times the system they have and I know the poor older generation suffers the most because of it. Please be a little more transparent about prices or better yet just have things ring up the way they say on the signs instead of making people "clip" coupons on an app etc. I know it's a digital age so maybe it's a hopeless gripe.

I was trying to find baking soda and I looked in the most obvious place which would be the baking section right. I looked for a loooooong time until I was like you know im sure its some place weird let me ask for help! I asked for help from an Employee named Zack. He said “Well it probably in aisle 22.” I said yeah I searched there for a while and it wasnt there. He became very hostile and said “Well thats the only place it could be!” No saying well thats weird lets go look together or let me look into the system. I ended up not getting any of the stuff I was going to get because of that experience. Definitely don’t recommend if that is the customer service they recommend. I actually had another experience with zack which was funny my coupons with the website werent loading for a deal. Asked zach for help he said you need the online coupon. “Yeah its not working like I said.” He SHRUGGED and walked away. So we waved him back over to have him cancel the order we walked over to the other self checkout area and the other guy I forgot his name was very wonderful and helped right away adding the coupon manually. SO I KNOW IT WASNT TOO MUCH OF A CHORE FOR ZaAaCCcK! Honestly I guess I can’t blame the store for the one guy there who was awful for multiple visits. But damn I have memorized his name at this point just because of the awful experience I have had with him. I work in customer service and it ISNT that hard to make a guest feel welcomed as well as using my know how to help solve their problems. ALSO smile frowning is so weird in customer service!

been shopping at this location for three years. I continue to shop here so the negatives have not forced me to make a decision to shop elsewhere. I do feel quality is slipping. My biggest complaint is fresh items Remain available for sale too long in my opinion. Avocados are brown and mushy and still for sale, many packs of ground beef have already turned brown. Bread is stale from bakery department upon purchase. I bought a pound of ground beef from the meat counter last week. When I went to use it, the outside was a nice, bright red color, but they were bits of ground beef inside that were dry, brown and crusty. It looked like old ground beef was mixed with fresh ground beef. I have also purchased fresh fish from the seafood counter, which tasted fishy and way past their shelf life. The refrigerated aisles with cheese, butter and milk are always a mess. Opening the doors, it smells like spoiled milk and when stock is low, you can see the crud, dried milk sugar and food particles at the bottom of the cooler. Very unappealing. I understand it’s not practical to wipe those coolers regularly as I have encountered this at other grocery stores, but it is extremely unappealing to the customer. Some positives are all staff I have encountered our friendly, and we enjoy the sushi.

Having a cashier roll their eyes at the instacart shoppers was beyond rude. Not to mention the way she spoke to them. The store wasn't busy at 7 a.m., and they allowed another person to go ahead of them so they didn't have to wait through 3 orders. It takes nothing to be kind.

The employees here are so rude. Their price tags frequently are wrong, and they will argue with you about what prices should be, even though I show them pictures of the tags. Also, the pharmacists here are incredibly rude too. I can't believe this store is in business. They're so bad that it has ruined smiths forever in my mind. I'll be shopping at Natural Grocers and even Walmart for the rest of my life just to spite them for being so rude.

This store is always out of stock items, the pharmacy staff doesn't know the difference between medications and tell you you are wrong when you explain the difference. Smiths has gone way down hill. Glad Lee's is close.

I have never been treated so rude in this store. Since it's opened, the lady at the front checkout was so rude. I will continue to shop but I will be careful. They need to do some house cleaning with the rude employees.

Good store but the conveyor belt self checkout is the worst thing. Could have three regular self checkouts instead. Lines are longer now. The gates in front of the doors are the worst too, it makes going back and grabbing a cart difficult

The upsides: the store is clean and attractive and has good products and fun clearance deals. The produce department is particularly clean and inviting. The downsides: prices ring up wrong on almost every shopping trip, and the cashiers at customer service are not only unapologetic, but discourteous as well. I always check my receipt before I walk out of the store. Almost always I'd say about 75% of the time on my bigger trips, I take the receipt to customer service and have them refund me the money that was overcharged. Sometimes the difference is as high as $16. Sometimes it's only 34 cents. Usually it's in the range of $4-6. I make them correct it every time, because it bothers me to think of the customers they are cheating---especially vulnerable people like the elderly. The prices that ring up wrong come in three varieties: 1- clearance items where the cashier scanned the normal barcode instead of the clearance sticker. Honest mistake, but that's why I always do self checkout now. 2- straight-up wrong price in the system. It was marked on sale, but it didn't ring up that way. When that happens, I go take a picture of the sign and show it to customer service. 3- flashy yellow signs with the sale price two feet tall, and a little note on the side that says "with digital coupon." I'm sorry, but I can't help but think that putting this in fine print is on purpose. I'm observant and I miss that little note sometimes. Imagine all the other shoppers who are in a hurry and don't look at their receipt. Customer service corrects the clearance mistakes willingly, if a little annoyed. The items that ring up the wrong price they fix too. You'd expect they would say, "I'm sorry about that" and "I'll make sure that gets changed in the system"---but no. That's not the attitude they take. Mostly they behave like I'm persnickety and inconveniencing them. If you approach them to correct a price that has to do with a digital coupon you didn't download today it was 4 packages of raspberries that rang up for $3.49 instead of $1.48 because I didn't notice the small "with digital coupon" part of the sign, they will give you a speech. They will say, "I'll do it *this time,* but we're not supposed to because we're trying to teach people to use the digital coupons." They say that every time. Today I was tired of the fake-generous "I'll do it this time because I'm nice like that" speech. I replied, "If it's a big deal, I'm happy to return them and then go through the checkout line again." Her reply? "You're the one that's making it a big deal." Smith's price shenanigans probably add up to a difference of $100/year, easily. Meanwhile, I check the receipt every time I shop at Lee's and Macey's as well. There have been wrong prices ZERO times at Lee's, and once at Macey's---and they apologized. I thought about writing an article for the Salt Lake Tribune showing all the receipts from the different stores and totaling the dollar amount of the price mistakes. It would be eye-opening. Smith's is by far the worst. Except I'm already wasting so much of my time standing in their customer service line. And today I decided to stop shopping there. I've got four suggestions for Smith's. 1- Take a hint from Macey's and Lee's and regularly send employees around with those handy-dandy price scanners, making sure things ring up correctly. 2- When they don't ring up correctly, have the grace to apologize. That's false advertising. It's cheating people. 3- At least PRETEND like you're making a note to tell someone to fix the wrong prices either in the system or on the sign. 4- If you really want to teach people to use the digital coupons, change the tiny print on the huge sign to nice large lettering. When I left customer service, the white-haired lady in a wheelchair who had been turned down in front of me was still sitting off to the side, staring confusedly between her receipt and the Smith's app on her phone. I'm done with Smith's. If they're not disingenuous on purpose, they are at best highly negligent.