Reviews, get directions and information for Spark Coffee Technologies
About
"Spark Coffee Technologies offers innovative solutions for the coffee professional.Equipment, services, resources and training--all in one place. Let us Spark your imagination."
Products
Giesen Coffee Roasters and other Roasting Equipment
Bought a used roaster off of Spark Coffee Technologies. They are friendly people in conversation on the phone, but completely misled us on the software capabilities of the roaster. There is also a problem with the drum of the roaster in that it makes a loud knocking sound every rotation, which requires a Giesen tech from Holland to repair. They neglected to inform us of this fact, and then made absolutely no attempt to help rectify the situation, saying it was sold "as is." These machines are expensive, and it is quite disappointing to feel like you were had in a "bait and switch" move. Look elsewhere for your purchase of a coffee roaster.
From our experiences, Boot Coffee operates in a dishonourable, disingenuous way. I flew down to Boot Coffee’s campus with my son to look at a used roaster my son was purchasing. We were told the used roaster was set up and we could roast on it. Due to miscommunication between the staff, the roaster was not hooked up and could not be used. However, we were assured it was in fine working order. Additionally, when we delved into the differences between the used and new versions of the roaster, the software capabilities of the used machine were drastically overplayed. Firing the roaster up for the very first time in its new home revealed both that Boot Coffee was not upfront with the roaster software’s capabilities, but that the drum made a loud knocking sound every rotation. When we contacted Boot Coffee about our issues, they told us to submit a support ticket to Giesen. We did, and Giesen said that the knock was a serious issue requiring one of their technicians to essentially disassemble the roaster in order to fix it. However, they said that one of their technicians might make it to our location sometime over the summer. We asked Boot Coffee for support in addressing our issues and to encourage Giesen to do everything they could to ensure the technician did indeed visit to fix the roaster. How did Boot Coffee respond? Essentially, they said “not my problem.” Obviously, we would have appreciated it if Boot Coffee would have been honest with us and disclosed the serious "knocking" issue with the roaster instead of telling us it was in fine working order and, furthermore, been honest with us about the roaster’s software capabilities. All in all, a most disappointing and dishonest experience.
