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Reviews, get directions and information for Sparrow Plumbing & Heating

Sparrow Plumbing & Heating
"You deserve to be comfortable in your own home. When backed-up pipes or overflowing drains cause headaches, call Sparrow & Sons Plumbing. We get rid of your plumbing problems so you can enjoy the convenience of clear pipes again. Our company provides plumbing repairs, water heater service, sewer cleaning, drain cleaning, and more. We serve both residential and commercial clients all across Carrboro and beyond. And with over 75 years of experience under our belts, you can trust us to fix your plumbing problems. Contact our plumber in Carrboro, NC, for a free estimate!"
Address: 15 Maple St, Seneca Falls, New York 13148
Phone: (315) 651-6311
State: NY
City: Seneca Falls
Street Number: 15 Maple St
Zip Code: 13148
categories: professional service, heating, ventilating & air conditioning service, plumbing service


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Reviews
Sparrow was scheduled for between 2 and 4. At 4 I got a call that they were running late that they would be another hour or so. Since I had other plans, I asked to reschedule. Michael Sparrow told me if I did not let them come that day, it would be a week or more. I told this was unacceptable saying it was their fault I had used them many times and they should come the next day. Michael was rather belligerent even claiming they had a good rep in the area and inviting me to go elsewhere which I finally did.
Edit to add: after a lot of back and forth, it was discovered that the consultation decisions were not communicated to the office or sent on to the warehouse, which is why the first faucet was nothing like what I asked for. After texting Mr. Sparrow directly, a suitable replacement faucet was found and installed. I recommend trying to get in touch with Mr. Sparrow directly as he worked to get everything right. The other people seemed less interested in what I wanted and more in just getting a job done. Not only did it take 2 weeks from consultationwhich they were late for to scheduling the install of my kitchen faucet, they didn't confirm with me the choice of faucet. It took a week to get someone scheduled to come in, then he didn't show up to work on the day. Had to reschedule for another day, their office scheduled for a time I wasn't available despite me confirming over the phone a different time. After another rescheduling, he installed a faucet I don't like that was not what I discussed during the initial consultation a month ago, and he left the old sprayer hose in place because he didn't have the part to cover the hole it would leave. Absolutely do NOT recommend, under any circumstances, you use this company.Service: Faucet installation
Sparrow Plumbing is an excellent company. They came over and put in a new mixing valve and trim package on my existing shower. They also did the rough in work new water lines etc. for a new shower. Regarding the later, they had to get a bit creative to fit it all in. These folks are fair, honest and do excellent work. Mr. Sparrow will come over and give you an estimate in advance. They have my highest recommendation.
I consider myself to be pretty handy, but sometimes I yield to a professional. That was the case when I called Sparrow Plumbing to install a commercial sink for me. I'd seen their truck driving around Chapel Hill for years and figured they must be reliable to have been around so long. I couldn't be happier with the service Sparrow provided. They sent a seasoned pro to our warehouse and had this monster of a sink all hooked up in no time. The next day I noticed that one of the water lines seemed a little loose, so I called them again. They came over very quickly and tightened everything up and gave it a good test at no charge. I think the problem was actually more to do with the legs on this sink, but Sparrow's plumber was happy to help. They care about the work they do and it shows.
Recent interaction with Sparrow and Sons was a total waste of time and money. Asked them to put in a new kitchen faucet. First serviceman came out and looked over the situation. After much wrangling with the company, I finally got the specs and bought the correct faucet at Lowes. When the second serviceman came out to install it, he tells me that he can't do it because I have mobile home plumbing! His advice: Just let it leak. So I had to return faucet to Lowes and got absolutely nothing. Why didn't the first serviceman tell me that Sparrow Co. doesn't do plumbing in mobile homes?? I paid $95 for the first visit, but then they had the nerve to bill for the second visit. Only because the receptionist was very nice, do I give them one star.
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