Reviews
I stayed here a few times for work and I love this hotel! Located close to the airport. Rooms are very clean. The staff is wonderful. The free breakfast is great. I will definitely stay here again.Rooms: 5/5
Not one of the nicest Marriott’s I have stayed in. First they put me in a wheelchair accessible room which I didn’t request. Then the first day was there the shower didn’t work. Requested firm pillows but front desk agent refused to have housekeeping find firmer pillows. Saying since room already had 4 pillows. Hotel shares shuttle with several other hotels and only drops one side of airport.
Accommodations were comfortable, but I am extremely disappointed, bc I accidentally left my expensive prescription eyeglasses on the bedside table and they were not ‘found’ - even though I called just a few hours later. I cannot fathom that they were overlooked: unless the housekeeping service did not clean the room, make the bed, or clean surfaces. Apparently, I’ve since been told by others that eyeglass frames are easy to sell on the internet, so DON’T LEAVE YOURS BEHIND AT THIS HOTEL! Ugh.
No hot water! Had 5 people that wanted to shower but not in cold water. Hotel and room were nice. Staff was good.Rooms: 3/5
I stayed here a number of times since 2017 except for the last two years and always found it to be clean, comfortable with a decent breakfast. The front desk staff are great, especially Ann. I took off one star for two simple reasons. 1. The internet was slow and intermittent. For an airport hotel in a major city, I would expect faster, more reliable connection than a run down motel in Lamar. I lost the connection completely when I sat on the bed. I had to hot spot it with my cell phone which was closer to the desk. 2. In the three years since I had been there, I was hoping for a better selection on the TV. There's not much to do in the area, so when you're waiting around to leave at noon for a flight, the selection is pretty bleak. I tried to access some of the streaming channels but none worked for me or asked for my account info. That same run down motel in Lamar had 150 channels so there was always something to watch. Hopefully you can improve on this before I come back next year.
Got in at 2:30AM and housekeeping woke me up slamming the doors at 9:10AM right next to my room. The whole reason I stayed here was to avoid driving home early. Spoke to the manager and he seemed not to really care. Rooms are worn out as well.
DON'T leave your car here. We paid to park our car here and use their airport shuttle to get to the airport. We came back to pick up our car and it had been stolen. The front desk staff could have cared LESS. When I asked if they had towed our car, their response was, "It was probably stolen. The hotel is not liable. Call the police." We waited in the lobby while waiting for the police to come and you would think someone would have had the decency to at least offer us water? To offer our exhausted toddler a snack? They were simply indifferent which just makes me think this happens all the time. The bonus comment, "We don't have cameras in the parking lot so that the hotel is not responsible for any theft or damage." And don't let anyone lead you to believe they monitor the parking lot. Great, thanks for the help!
Not to go there but i am Top tier in their point’s program. I stay at Marriott A lot around the country. I had a late flight and asked for a later checkout. These are always granted as a perk. The lady at the desk was very short and refused. I had to sit in parking lot several hours until it was time to head to airport. This is bad CS. There’s no way I would’ve held up housekeeping had i got my late checkout.
The hotel itself is fine. Employees have always been very kind here. Some outlets in the room don’t work which put me in a really bad situation with my phone dying + a 6am hotel departure to the airport. I don’t think this hotel is worth the $240+ per night they’re trying to charge right now. It’s a $100 a night hotel. The main reason for my two stars is the airport shuttle. Pick up only runs every 20 minutes and they only pick up and drop off on one side of the airport. There are no clear instructions for this shuttle pick up unless you hunt them down. I waited outside for an hour in 100 degree heat with a morbidly exhausted and hungry 10 month old. It’s Western Shuttle but there are no signs saying which hotel it’s taking you to. I’d give this shuttle service negative stars if I could. I’ll never use the parking there again. Last thing I needed was the shuttle stress after a very long and painful travel day with a baby. Will trek to Park DIA or Fine instead. Again, the staff at the hotel is phenomenal. Rooms are decent for what it is. Shuttle service is trash!! Use a long term parking lot instead.
The free shuttle from the airport is great. The people at the front desk were friendly. The room was nice. The bed and sheets comfortable. Nice location and can easily walk to get dinner.Rooms: 5/5
