SpringHill Suites Houston Hobby Airport

Good customer service is so hard to find! The two women working the morning/afternoon shift were so patient and welcoming. Our shuttle driver was pleasant and prompt. The two women working the evening shift were SO helpful. The rooms are spacious and clean. Great gym with free weights and plenty of cardio equipment. A wonderful one night experience/stay in Houston!

Me and my family stayed here for 3 nights. The room was clean and a great layout for my family. Breakfast was good and a lot of options. Staff was polite and they have security in the parking lot at night. & It's in a great central location to Galveston and Downtown. Highly recommend!Rooms: 5/5

Save your money! This hotel should not be allowed to carry a Marriott name! Elevators feel unsafe. Breakfast not up to standard. Room dirty. No hot water in mornings. Toilet broke and leaking twice during stay. Other than that, all was well!

Had to stay on an overnight from the airport. Close to airport, easy and friendly shuttle service, easy and friendly check in. Rooms are spacious and clean. Breakfast had many options and longer hours on the weekend. We appreciate that the hotel made a stressful situation much more pleasant.

Clean, basic, hotel near Hobby Airport. Free breakfast was OK. Only complaint was that it took minutes measured over 2 minutes for hot water for the shower. It came but took a long time. They were accommodating and took me to the airport when I wanted rather than making me wait for their schedule

Service was great but overall the hotel is dated. Tv in the room was easily 10y old. Location is near the Hobby airport and they offer a shuttle which is nice.Rooms: 3/5

We had worst experience with this hotel manager. At check-in on Saturday9-JUL-22 afternoon gave our credit card for security deposit purpose. Next day morning, we checked out we got email after checkout that our credit card was charged for $5.71 for frozen market food that we did not order/ buy. we called immediately to hotel, they said manager not here Call next day. when we called Monday, they said call Tuesday. we raised a complaint in Marriot customer care. After that we got email that $5.71 was credited to a different credit card that was not ours. they closed the case. Again we called again, in customer care they reopened the case and asked us to talk to manager. Manager said she will send to our card, but it's 2 weeks over we didn't receive yet. Thought the amount is small, the way they handled credit card by mistake and the way they responded was bad which makes give 1* . Beware of this and check your dues before leaving hotel. Update: Today 25-jul-22 morning for the first time we got call from the hotel general manager and they refunded amount immediately.

We stayed at this Springhill Suites because of the proximity to Houston Hobby airport. We needed access to an airport shuttle for our short stay before leaving on a cruise. We stay at Springhill Suites often and this one is subpar compared to others. It was in a not so good part of town, I am glad we didnt arrive during daylight hours. I would have felt much more uncomfortable and definetely would not have taken the walk to a nearby store. The hotel was overall clean and the staff was extremely friendly. The rooms were okay, but much smaller than other Springhill Suite locations. It was very cramped compared to other locations. I would have been disappointed with the room if we had to spend more than a night there. It was updated decor, but you could see areas in the bathroom and bedroom where it was clearly an older hotel that was a bit worn out. The bathroom was TINY! You had to move out of the way to shut the door. The hinges were rusty and the tiles were chipped. We had only lukewarm water for our morning shower. They offered an airport shuttle and we also used the shuttle to get dropped off at a nearby restaurant for dinner. Driver said as long as it is available they can take you to nearby places. The breakfast options appeared to be good for those that arrived early, but unfortunately with 45 minutes left for the breakfast hours, most items were not restocked. One unexpected perk was that they offered a "cocktail lounge" with a very small bar in the evening. We were there for less than 12 hours before leaving for the Galveston Cruise Terminal, so the price was worth it for us compared to what we would pay in Galveston for an even shorter stay. If we cruise out of Texas again with a short window of time we may consider staying here for a low priced room. I know now not to expect the level of quality we are accustomed to at Springhill Suites.

I really enjoyed my stay at this hotel. Everything felt neat and clean, and I liked the layout of the rooms. I would definitely stay here again.Rooms: 5/5

Elevator was very dirty, room had this stuffy snd moldy smell when I arrived. No lotion in the room, no body wash, very tiny size of soap that you struggle to hold in the shower. Breakfast was horrible. Looks like Marriott Bonvoy cares just about making moneyRooms: 2/5