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Sprint

  1. DeSoto
  2. Beckley Electronics Store

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Sprint

Description

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"The leader in 5G – Now America’s largest 5G network also provides the fastest and most reliable 5G Coverage. Check out the latest from Samsung with our best Galaxy S23 deals and Samsung phone buying guide. We also have great Apple iPhone 14 deals, and OnePlus promotions as well. Shop this T-Mobile Store in Desoto, TX to find your next 5G Phone and other devices."
Address: 253 N I-35E, DeSoto 75115
Phone: (972) 230-1099
State: TX
City: DeSoto
Street Number: 253 N I-35E
Zip Code: 75115
categories: shopping & retail


Opening Hours

Monday: 10:00 - 20:00
Tuesday: 10:00 - 20:00
Wednesday: 10:00 - 20:00
Thursday: 10:00 - 20:00
Friday: 10:00 - 20:00
Saturday: 10:00 - 20:00
Sunday: 00:00 - 18:00

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Reviews
My phone screen blacked out when I needed it the most. My husband and I went to this location for help to get into the phone. Unfortunately, we were unable to make this happen. Pedro, Saage, "T" and our glasses friend made the visit an eventful day. I watched this team of guys work together and I was most pleased. Their customer service was on point and I laughed from a happy place. Although they spent a lot of my money, the interaction was worth it!
Literally just left this location and went in for the T-Mobile Tuesday deal and was told it was a 45 minute wait! There weren't that many customers in store to where there should have been a 45 minute wait when you have 5 minutes to redeem the deal. Which I did not activate but there should be a better system in place to where at least one worker is designated to help TMobile Tuesday customers. Just because we are coming in for the promotion doesn't mean we aren't PAYING CUSTOMERS! There is no reason to wait 45 minutes for the deal, I've never had to wait any ANY TMobile I have redeemed at. And the representative wasn't too friendly, probably because people were upset about the wait but definitely should implement a better system for sure! I know not to ever stop at this location for TMobile Tuesday, ever.
They're unprofessional and too slow! No one greeted me when entering. I set there for 10minutes which is too long for a customer and no one came too me. Me coming to TMOBILE is by choose. If I'm unimportant I can go where I'm valued and respected! Very dissatisfied and disgusting with the service
The first time came in, and there was a wait not to long maybe 5 minutes but patience, and I'll get what I'll need i thought I got Armando. He helped me decide on the phone, and a plan told me the difference between the plan prices and all able to get me out quickly. Would recommend Armondo.
The customer service was everything!!! Great store to come to and all the workers do an amazing job at helping you no matter what. Would definitely recommend coming here for great customer service!!
Never have I ever been to a TMobile store and been treated like I'm no longer valued as a customer. Awful customer service at this location. My issue is their fault and literally noone can help resolve it-yet they do this everyday. Confused!!!
Austin was not pleasant to work with when explaining the issue he was not very empathic and instead chuckled. The person who greeted us whoever was very nice and helpful.
Don't go here if you want any kind of competent service, ridiculously long wait times to pick up a warranty replacement phone. Phone showed delivered early in the morning and the store couldn't figure out how to get it activated saying "it might now be in the system since we just got it." Which was not true, we got there around 2 and they never scanned it in in a timely manner.
Have had to go back to many times in one year. Got on the new free table plan, got identical Samsung phones.they do have good insurance for devices with a deductible of course, but never in stock with glass covers for phones or tablet we've had to replace both phones. Got this plan in April. I love my tablet, but no storage. Phones and tablet are Samsung. I will always be a Moto lover. Second time taking a new , free phone back the sales guy confesses ,those style of phone were known to be lemons. So beware of free , they are getting out the old , for the new.
If I could give zero stars I would I went and I was not pleased they lied just to make a sell and took my money
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