St. Joseph Medical Center

My brother is severely handicapped. Due to his health issue we had to take him to the ER twice this week. The staff is amazing. They provided quick assessment and care for my brother. They are compassionate. As a Paramedic I have the opportunity to visit many ERs all over the country. St. Joe's staff is one of the kindest I have encountered. Its rare to find excellent care with compassionate. Thank you so much for the care you gave my brother.

Worst ER experience we have ever had. Do not go to this ER if you can find another one. Waited for 4 hours to get the chest x ray result for our toddler. The radiologist told us it would take 30 minutes, said he’s sorry it’s busy it normally would take 5… after asking an hour later for an update the front desk person was rude and said she doesn’t know why the radiologist said that because it will take a lot longer. We followed up again another hour later, before we finally went to tell the triage nurse we were leaving to go elsewhere. We found out they were waiting for a spot to open up with respiratory to give our toddler a breathing treatment and they had no spots open. Nobody ever told us this is what we were waiting for, or that they had no spots for him. Makes you wonder how many hours we’d be sitting there until we found out they couldn’t even see him. Not to mention, as we walked back to the x ray room, there are beds lined up the halls with sick patients, not enough rooms. There were people in hospital beds out in the waiting room as well. If we had received communication or even be treated nicely when asking for an update, we would have felt a lot differently about this place.

I had the best labor and delivery experience here! After a horrific experience at a different hospital, I gave birth at a birthing center once and was planning a home birth, but ended up going to this hospital instead at the last minute. Everyone here was so amazing. I didn’t have to wait long in the ER and they rushed the epidural for me after seeing the difficult time I was having. They were so accommodating to anything I wanted during labor and afterwards. It was a breath of fresh air. I didn’t think hospitals like this existed anymore. Thank you so much St. Jo’s for the most wonderful birthing experience!

I went in for me vomiting the past five days and i had a seizure three day ago and I was marked down as "anxiety with abdominal issues" not sure how you get tummy trouble and anxiety out of seizures and excessive vomiting waited 2 and half hours in the waiting room to get put into a room, changed into a gown for about 10 minutes, had one nice doctor at least, and the other doctor I had dismissed almost everything I was saying and kept interrupting me when I tried to explain to him my medical history. I appreciate the nice doctor who gave me a referral for a clinic. The expensive decorations all around the hospital look great too i guess.

My service was good But I would like to mention that if the ER sends a.prescription the should at least ask where the prescriptions should be sent to. Because I had to wait several to get mine cause they were filled at your pharmacy and I don't have a car nor anyone to go pick them up so I had to wait to have them mailed to my.I had phneumonia .

We had an appointment for 0930am with one of their physicians. We checked in 15 minutes early and were told to wait in the car till they call to enter the office. We waited for over a half hour after the appointed time and one of the nurses going on a break asked what we were waiting for and we told them. They checked and found that the individual that checked us in failed to hit the enter key on the computer. Thank you for your incompetent staff at the check-in desk. Then we were told that x-rays were needed that could have been taken while waiting for the physician but no that didn't happen, so by the time we left a 20 minute appointment, we ended up spending two and a half hours in a possible infecous environment all because of incompetent staffing at the check-in desk. Your check-in desk personnel need to be schooled on how to help each other and the patients. This was THE worst medical experience we've had with CHI Franciscan. I hope to never use this slipshod organization in future. MADrouin

Normally I would rate them a 5 star rating, their customer service is always amazing and excellent care. However today I called to try and make an appointment with a cardiologist due to a past event that sent me to the ER and was instructed to follow up with a Cardiologist. The lady who answered the phone for me to make my appointment was very short with me and kept telling me the ER I went to was not part of Franciscan Medical and that I’m not in the system. I proceeded to explain to her that my OBGYN is part of the Franciscan Medical team and have her his name, but I understand the ER was not. She then said “Well I could schedule you as a self referral, but then I would have to try and put in all your information and listen when you try to explain what’s going on. You need to just call your doctor you see to help you since you’re now in the system.” I said my doctor is an OBGYN and that I should be on the system. She said you need to call your doctor and hung up on me. Very disappointed with her service and it’s too bad that she puts a bad representation out there for the rest of the office. I ended up call my doctor at Franciscan Women's Health Associates at St. Joseph and the receptionist that answered the call was very apologetic for the way the woman before her treated me and handled the situation and she went above and beyond to try and help me. Overall I recommend this Medical center but I hope to never have to deal with the receptionist at the Cardiologist office ever again.

Very disappointed in the Dr. Patient relationship. I have been with my PCP for over 10 yrs. My neurologist as well as my vascular surgeon. Since merging with Virginia Mason all we are as patients is a 15- 30 minute paycheck. I'm sad sincerely sad but when my health is concerned I can't afford to be lied to disrespected or manipulated and not given the necessities I need for medical issues I will and have the rest of my life and evaluations and treatment are biased according to the Dr's personal feelings and ignoring what it means to be entitled to a peaceful and content life. I can no longer trust the physicians at Virginia Mason/ St. Joseph's hospital or medical clinic. I've regretfully have bad to make other arrangements for My mental, emotional as well as treatment for my Parkinson's ie Essential Tremors.

Treated me horribly in waiting room made me sit in own filth because they didn’t believe I could walk. I have been in and out of hospital for last yr and half and all they had to do was look at records and see how bad I was. They treated me like a drug seeking lying addict. I spent hours sobbing in pain in waiting room. I will never ever go to St Joes ER. They were great the time I went before but I went straight to Admitted. Never go ER they are rude and insensitive.

I was going to get a day surgery done and the surgeon supposedly put in one order but not this other one so I was still waiting to meet her. 20mins till surgery and my surgeon got switched. Not professional at all!! didn’t know they were putting four cuts across whole abdomen. Makes After care so difficult! And they woke me up and moved me to recovery instantly and where like ok do you need help getting dress or are you ok. Basically just oh ur up so goodbye. Surgeon should have came and saw me afterwards to explain things but did not at all, I have to wait till post op to see her. Not satisfied with bed side care and the switch up right before surgery like I’m going to say no I’ll reschedule when I had family flying up to take care of me afterwards and my kids. I have not had much luck with the care at this hospital with delivery of baby and surgery