Starbucks

I come to this location because it’s convenient, but it’s not worth it anymore. Staff is extremely rude, customer service skills need serious improvement. When you walk to the counter you don’t get any kind of greeting..just an aggressive stare. Last time I came the girl who was ringing me up was showing no interest in anything I had to say and simply wasn’t listening. I had to repeat myself twice and when I saw the order on the screen and mentioned it was still incorrect the other girl behind the counter gave me a dirty look as if it was my fault. My drinks aren’t complicated either. I get a flavored latte with a milk substitution because I’m lactose intolerant. My drink ended up having dairy in it so the order was wrong even after trying to correct them several times. I’m going to take the 15 minute drive to the next closest Starbucks where they listen and treat me like a customer from now on.

The girls working at this location weren’t very nice. I ordered an iced coffee and I received a cup of milk basically with very little coffee. I really was not problematic but asked for some more coffee because I paid the 6 dollars!‍ when I asked the girls to put in more coffee they said they were out of iced coffee and it would take 10 minutes to make more. Which is when I realized this is why I received a cup of milk. I told them I had no problem waiting but I wanted the coffee because I paid for it. I then watched as the girls made faces at each other and rudely pushed my coffee towards me. In the end my coffee was horrible and the girls were not very jolly this holiday season: praying for them!!

Have gone here in the past around 3 months ago, employees were having full conversations and laughing instead of making our drinks. Waited for around 15 minutes to get our drinks. Today I ordered a venti strawberry açaí refresher. At other locations they ask me for lemonade or water, at this location nobody did. I assumed it would be the same. I ended up getting this very see through colored water, without any strawberries. I asked them if they could give me one with lemonade and they repeated “you want me to remake it” and laughed with her other employee. I said don’t bother. This tastes like actual water with an undertone of strawberry. This was over 5 dollars. Is this normal?

Firstly I'll say most of my experiences here are good, this last one was bad though. When I got to the desk I wasn't asked what I would like I was just ignored, so I spoke up and said hi can I please have a grande London fog latte, the male cashier was pretty rude but the female barista was nice. Unfortunately my drink was not very good, maybe it's just one that isn't ordered often but it really was not even drinkable. My other experiences there with other staff have been great and my drinks have been awesome this one was just really disappointing.

When a barista suggests something as Wonderful as Brittany does, how could there even be less than five stars? Does this thing go up to 11? Seriously: great staff, great service, clean, efficient, and friendly.

fast and friendly service! they sometimes get super busy and you have to wait a bit but they always provide quality customer service. patience goes a long way especially when it comes to your coffee and these people never disappoint!

Is there such a thing as a favorite Starbucks? Service and friendly people is what sets this Starbucks apart. The staff is fast and efficient. Definitely a staple.

The staff is always very pleasant. They always get my order right, especially Brittany. She has excellent customer service!

Got coffee, crazy expensive, everybody was kind and friendly. It's Starbucks. Can't expect to get coffee for under 5 bucks.

The people here are super friendly and they make any drink I order perfectly! I’m so glad they made a Starbucks in Elburn !!