Sun Trust

How do you give 0 stars?! It took over 1.5 hours for someone to cash a check I wrote because according to the 1st woman Shari the signatures did not match. She did not call me & when someone, Jason, finally did the call didn't even last a full minute. He said there was an internal issue. Makes sense because the main Customer Service number had no idea what theyd be matching it to. After years of never having any issues with Truist, the way this was handled has me considering closing my accounts.

Jasmin that worked 3/14/23 is the worst bank teller ever!!!!!!! She literally intruded on a conversation negatively to then tell me she wasn’t going to help me until she got back from her break. The branch manager Marie saw what was going on and neglected to say anything which is poor leadership even if she was helping another customer. This guy named “Jason” approached me as security and asked me to step outside in the middle of my withdrawal “after” I had just signed for my money. For some reason everyone seemed to be branch managers except Marie I’ll be reporting this to corporate as well. This office has to be the worst branch office for Truist so I decided to repot it; after seeing the star rating of 1 star it probably really is the worst branch. The 1 star rating is a perfect representation of this branch! The only person that was helpful and truly solution oriented was Sandra but Honestly I got everyone name from Jason who name-tag I saw however I don’t trust anything from Jason because when I asked to speak to the branch manager he said “no I would have to set an appointment to discuss the situation with her, in a lying tone of voice and why as a customer should I have to schedule an appointment to discuss customer service. Which is why I don’t trust Truist bank to handle my money either especially if I’m dealing with this branch the most. Take away this branch is literally THE WORST, Marie should be a teller and the teller jasmine should be the branch manager since she can say and do whatever she wants; no customer service!

I bank with Truist. Love Truist. Except this branch. It was 4pm when I came to open an additional account. They refused to open the account because they don't open new accounts after 4:30. But it was 4pm. I'll just have to keep driving out of my way to another branch that actually wants my business.

I hate banks, but these people are awesome! Titus Russell takes such good care of my mother, and has recently earned my business too! Love these folks, check them out of you're looking for a new bank!

Terrible customer service. They act like you don’t exist until you show you are agitated. Then they give you the most attention arguing with you.

Honestly worse bank branch ever went in today for some business related questions and walked in no one greeted me the bank teller by the door kept rolling her eyes at me and the one that helped me as well gave no efforts and had such a nasty attitude while i was trying to get help stay away from this branch rude.

2 stars because they were friendly. A lot of fresh faces is a good thing! The bankers didn't know what they were looking at with my account, and ended up causing a 7 day hold for withdrawals. Several bankers are retirement age... It doesn't matter how many different ways you tell them the same thing. They don't get it. Time to let the young bloods come up!

They close early and offered no additional multiple customer where attempting to enter and all of us where denied by Daniel

If you're looking to spend far too much time waiting in line and have them take forever while depositing your cash, this is the place to go. Whether you're inside the bank or at the drive-through, you're sure to wait an inordinate amount of time. In addition, don't expect them to confirm the amount that you're depositing verbally if you're in the drive-through or which account you would like it deposited to; they just make assumptions. In conclusion, if you are unfortunate enough to be stuck With Truist as your banking institution, I highly recommend going to a different location.

Didn't knew account was closing and at same time was starting a new job gave them bank Information for direct deposit. So i changed information for direct deposit at my job it was to late by that time so it was like a week later still no check I called them they said they recieved the check and that I owed a balance and that I would receive what was leftover. Still no check cant call it's like they have my number block was calling for 5 hours straight!!!!!! Dont understand if my account is closed!! How can u take money from my check and leave the account closed and hold my check!!! And still no check!! This is from june 16!! Somebody help me!!!