Me and my bf went into this target for our first looking for some protein shakes that we couldn’t find out in the shelf. We asked a worker named kelvin I believe and asked him for help he showed us the aisle they were at but they weren’t out on the shelves he then said he would check in the back for us and found them for us. Kelvin was super nice and we really appreciated the help since it was our first time in this particular target
Clean store. Everything was really organized and I was able to get everything I needed quickly. Self checkout was a little slow, but the person working the area opened more registers and got the line moving. Staff was super friendly. Great shopping experience.
I ordered something from them once. When I went to the store to pick it up it took them over an hour to find it and they gave me a $3 gift card for the inconvenience. Also I'm not sure why anyone would shop for food here, they only place with more expensive groceries is a 7/11
The in store order pick up line should be completely super are from returns. 2 people working the counter, and one has been dealing with a complicated return for 1 person. 9 people in line waiting and they are all returns, which take a lot longer. It took 25 minutes to get a 2 item order.
I was doing self check out here with my mom between 5pm-615pm last night. We were using the checkout stand closest to where the employee stand is, the one parallel to it. The employee there was rude. She was on her phone the entire time. I had scanned the pants I was planning to buy. She did not want to take the security tag off of the pants until I physically showed her a receipt. I am completely covered in tattoos. I had all of my tattoos out during this exchange. She refused to help me until I put the receipt in her hand. She could see my mom putting a card into the reader to pay for the items. If she wasn’t on her phone the entire time, she could’ve seen us scan the items. She was standing less than five feet from us. She still completely refused to take a security tag off of a pair of joggers until she could read the entire receipt. She did not take the tag off of the pants until she saw the pants on the receipt. I felt as if she associated me specifically with criminal behavior due to being covered in tattoos. She was in eyesight of our entire checkout process, but wanted to be on her phone the whole time and not pay attention to items being scanned. It felt like a very strange power trip, and she had a definitive judgmental attitude.
Hands down the best target I have been to, until I went to use ladies' room. My opinion went from an OH Gosh WoW! To an OH, my gosh of disgust. I wish I had taken more video of the store, but I was too big eyed checking it out. Sorry. Seriously, it was like Kohls and Target made a store baby together. It looks beautiful, well laid out, fully stocked, well lit inside, and there are lots of things my local target does not have. The makeup section was just incredible. I didn't even make it to the grocery section. I had to leave for a show I had tickets to. BUT, I will be back. Hopefully, next time, the ladies' room will have been checked. It seriously must have been all day without checking due to the sheer volume of gross items on the floor and in the toilets. From insane amounts of paper on the floor, most of it wet with urine and hair tells me it had been there a while. I had to go all the way down, checking for a clean toilet, and did not find one. Rather, it was paper to step over. Not flushed with blood, poo and even a scratcher lottery ticket in one bowl. I guess they didn't win on that one.
Order pickup, exchange and returns are on same line, and only one person handling it and it took 10 mins to pick my order. They have a board saying separate line for pickup, but after standing for 5 mins, they told me same line for all services.
The bag charges for drive up pick up in Loudoun/Fairfax needs to be removed. At least allow the opt out option or to selection of how many bags, like at self checkout. I always have totes or reusable bags ready in my trunk, and do not need the bags. Most bulky items are not placed in my car with a bag. For a party in June as an example…made ten purchase orders over 5 days, consolidated orders with one pickup means $5 in bag charges 100 bags! The order was loaded with less than 8 bags because everything else was too bulky to bag. Another example of more than ten orders consolidated for 1 pickup with college send offs. Multiply this scenario with how many driveup orders are fulfilled each day. A small .50 cent charge adds up. In the beginning, we were reassured that the automatic charges would be credited, minus the number of actual bags used, I have not seen the credits at all in 2023.
It’s always clean, organized and I can find my way around. Friendly staff and helpful. Plus, I appreciate the short lines at Starbucks there!
Won’t pick up the phone. I left something in the store and wanted to see if they had some sort of lost and found items. No answer. Been trying for an hour I live 30 mins from this target. They even went as far as just hanging up and not letting it ring. Never have I ever experience this horrible customer service. Can’t imagine if I was picking up a curb side I would be sitting there all day
