The Birthing Center at the Henry Ford West Bloomfield Hospital

I had an AMAZING experience with my first baby in May of 2021. I had a traumatic delivery, but my Dr and nurses were God-sent out of this world. They were empathetic and kind. They cared for the baby at night so I could get a few hours of sleep. I was pleased when I left and knew I'd be coming back. However, for my second delivery, which was in July of 2022, I was left disappointed. The nurses that were with me during L&D were terrific. The Night nurse I had let me squeeze her hand while I was getting the epidural and having contractions which were very sweet of her. My delivery was fast and not traumatic at all. However, everything started going downhill right after the delivery. I was moved to the PP recovery room maybe an hour after the delivery, which I think was too fast. The bed in that room was extremely uncomfortable, and I was up all night. The nurses barely came to check on the baby or me. No one asked me if I needed help with the baby, which was quite shocking given the first time around, the nurses took care of me. I felt neglected and was shocked at how a year could make such a big difference. Sorry, HF, but I won't return to this location.

henry ford is absolutely amazing! I have enjoyed all of the drs I have seen there, absolutely no comparison, I have never had a better experience at other hospitals or seeing other drs. Dr. Anastasia Arab is the absolute best OB but I liked every OB I saw!

I will never recommend this place to anyone. I had my second baby here… - nurses were so unfriendly and had no empathy - Sometimes I had to wait for an hour for them to come while I needed them during my stay - they made experience of having baby very depressing instead of joyous - nurses are worst there - now I am having unexpected bleeding… they have made an appointment after a month instead of seeing me now They should close their practice or change their processes They do not have any follow up process

This place has absolutely ruined the experience of my first pregnancy! Not only has it gotten so bad that I dread coming here for even the ultrasounds, but when I do come, I leave in tears. The front desk ladies are horrible. It took us 3 times for them to get our insurance entered correctly, while being rude and snide the entire time. As soon as you go back, the immediate feeling is that you are wasting their time. The delivery doctor I saw the first time was almost an hour late and made me feel like she was too busy to see me. When I asked questions, she didn't answer them and suggested talking to a different doctor. Then I had another appointment, was five minutes late after calling to let them know, and found out they canceled my appointment. It is very horrible to be here and I absolutely hate it here. So rude and so awful. I dread delivering here but since I am so far along, have no choice. It brings tears to my eyes.

I have gone to Henry Ford West Bloomfield since I was around 8 years old and never had an issue with service. In fact, I raved about how much I loved the hospital to friends. However, since becoming pregnant, my experience has been subpar. I am nearly 12 weeks pregnant, and today was the first time I've seen a doctor, my first visits was with a nurse. I was excited to speak with someone about pregnancy. However, my appointment was scheduled as a regular OGBYN appointment and not a prenatal appointment, so I saw the doctor for 10 minutes. I will add that the doctor was very friendly and professional, but didn't speak to me much about being pregnant. In fact, since being pregnant, no one has spoken with me about nutrition, medications to stay away from, or do's and don't's of pregnancy. Even though I have insurance and contacted HFWB as soon as I found out about being pregnant, all of the information I have has come from Google or the folder/website the nurse gave me in early October. Additionally, I found out a prescription was written on 10/4/19, but no one notified me by phone or Mychart email. Also, I was written a script today and told the nurse that I wanted it filled at a particular location near my home, but she sent it to HF pharmacy on Farmington road. The mistake was inconvenient because I drove back home before I found out where the script was actually sent. After noticing I called the hospital and was told it would take 2 days to get the script sent to the correct location, so I have to drive back out to West Bloomfield tomorrow. I am very alarmed that this is the way the hospital treats pregnant women, especially those expecting their first child. Unfortunately, I have a Henry Ford select insurance plan, so I am stuck with the network until January! Once open enrollment comes, I will be switching insurance companies so that I can go to Beaumont. I am terrified to stay with this hospital for the rest of my pregnancy; the thought of trusting them with my delivery is even more disturbing. I am very disappointed that I will have to start over with a new doctor/hospital when I am 5 months pregnant. If you are thinking about HFWB for your prenatal care, I urge you to reconsider.

As a retired Nurse I will only trust Henry Ford Hospital Doctors.They have the best bed side manners. Once I had to wait due to the Dr. Surgical schedule, making him late. I would prefer to wait knowing he isn't rushing with the patient's life. Smiling is contagious at West Bloomfield. The Dr will answer all questions and make sure you understand. I moved over fifty miles away and still drive the distant. I have had several acute surgeries, follow-up was great. HFH My chart is the best thing ever. I thank you as well as my family. I've worked many hospitals and I rate you number one

The best hospital you can choose!! They are very helpful and customer service is really great! The hospital is very clean and food is very good.

Always VERY late. Doctors are unfriendly. Don't follow up on what they say they will do. I will say that maternal fetal medicine were always friendly and helpful, but I rarely saw them.

I drove over an hour to get to my appointment, waited over an hour and left because I still had not seen the midwife. Wasted an entire day. Maybe try and see your patients on time. ‍

This place is the worst! I made an appointment for 10am they told me it would only be a ten minute wait, 20 minute exam. Well it is now 15 to 11am. No doctor in sight and I'm going to be late for work. Thanks for nothing