The Clarion Hotel and Conference Center

I missed a connecting flight so I was given this hotel. I read the reviews on the way over and was not having a good feeling but I wanted to write a this to say I had. I problems at all. The lady at 12am was friendly with all the unhappy travelers dumped on her doorstep. The room was clean with a king size bed. Bathroom was clean, up to date and nice towels. I was lucky to have the top floor and an end room so quiet. No outside noise either. Shuttle drivers were nice and helpful too. Convenient to airport.

So we ended up here because our flight was cancelled. The front desk staff was great but not the room. The room only has 2 double beds and there was a pen and loose change on the floor. I don't think it was vacuumed. There was only 1 large clean bath towel. The other was dirty, looked like it was used to clean up a large coffee spill. Transportation to the airport via the shuttle was great. The driver was polite and professional.

We stayed here for two nights but almost left before staying the second night. We had to switch over to a different room after the first night because there were so many ants in the room. When we got a new room for the second night, it wasn’t cleaned so we had to return back to the front desk to ask for another room again. They were very accommodating but it wasn’t an ideal situation since we were already tired from the day and it was 7 pm at this point. When we went into the third room, it was relatively clean but when we lifted the bed sheet there was hair all over the sheets. They definitely weren’t washed. We had to go back downstairs to ask for the sheets to be changed. It was around 8 pm that we were handed sheets to change on our own because no cleaning staff was present. No pillow cases were provided which we waited for another hour to get. No one came to give the pillow sheets so I went back downstairs and the front desk staff provided me some after checking the cabinet they have behind their desk. I think cleaning staff is either understaffed or just doesn’t do a thorough job. Front desk staff was very friendly and they also seemed understaffed per observation. Overall I gave two stars for the efforts of the front desk staff but I would not return here.

Needs an overhaul. Rooms are clean and comfortable with all amenities working as they should. The hotel is dated but the Front Desk ladies more than make up for it's downfalls. Wish they would reintroduce a breakfast like most other Clarions. Pool was undergoing some sort of re/construction. Restaurant had a very limited menu but the food was good. Shuttle to/from PHL worked well.

American Airlines dumped us here for the night after they caused us to miss our connection. Pay heed to the negative reviews as they are accurate. This place is gross. Carpet was disgusting. I actually felt bad for the people that worked in this nasty worn-out place. If we could do it over, I would just pay for the high-brow Hampton Inn out of my own pocket versus staying in this dump. You have been warned.

Had to stay here after my flight was rerouted with a voucher from the airline. While the lobby looked beautiful and the staff was friendly, I think that's about all the positive things I have to say about this place. It looks a lot less clean once you get past the first floor. My room had a large cobweb in the corner, and after leaving a pop tart on the night table for only an hour, there was already a group of ants covering it. Gross.

Close enough to the airport as I ended up staying 2 nights instead of the planned single night. Located on hotel "hotel row". Stayed 2 nights. Understaffed, they don't answer the phone. Took 30 minutes to contact them for the airport shuttle and they are a 10 minute drive. The phone in my room didn't work. Free breakfast subpar and being a hotel used by the airlines for cancelled flights, the breakfast should be available early and coffee should be available all the time. Coffee creamer in the room powder was old and clumped, I couldn't get it to mix into my coffee. Room was acceptable and mostly clean. Biggest complaint here was the tub/shower. Visible soap scum and hair. Food & drinks: A small area for drinks, some food for the in room microwave , and a lot of "junk food". Very low supply and empty shelves both nights and it was hard to find someone to pay. Drinks from the machines were high in price. I'd stay here again, however, the desk staff is hard to find and the gentleman who checked me in was a little over the top and didn't have the appearance or professional service. Orange hair, a lot of tattoos... I didn't see any staff that had anything on to identify them as employees.