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Reviews, get directions and information for The Critter Cradle

The Critter Cradle

About

The Critter Cradle offers safe indoor and outdoor play areas, spacious rooms, and lots of personal attention while you are at work or on vacation.

Description

The Critter Cradle offers safe indoor and outdoor play areas, spacious rooms, and lots of personal attention while you are at work or on vacation.



"We offer overnight dog boarding, grooming, doggie day care, obedience training, and off leash training. Call the shop for more info!"
Address: 2301 Pennebaker Boulevard, Bardstown 40004
Phone: (502) 348-3130
Email: moc.kooltuo@eldarcrettirc
Parking: Lot
State: KY
City: Bardstown
Street Number: 2301 Pennebaker Boulevard
Zip Code: 40004
categories: pet service, pet store


Opening Hours

Monday: 06:00 - 18:00
Tuesday: 06:00 - 18:00
Wednesday: 06:00 - 18:00
Thursday: 06:00 - 18:00
Friday: 06:00 - 18:00
Saturday: 09:00 - 17:00

Reviews
I am only giving 2 stars because my dog seemed to like the groomers when they were available and they did a pretty decent job when they were there. However - The groomers are HORRIBLE communicators and very unprofessional. We have tried two groomers now. The first one was wonderful with our nervous dog so we were happy. Then, she started taking at least a month to respond & get back with us. I tried calling to book an appointment with her but the front desk always wanted me to reach out myself directly to the groomer, but I never got responses which was frustrating. Also - this groomer would just leave at our scheduled appointment time sometimes to pick up her children when my dog should’ve been getting his grooming and we would have to wait. Very unprofessional The second groomer we tried responds immediately and books appointments which we thought was great. However, we have now shown up TWICE on time to our appointment and our groomer is not there and won’t answer her phone calls. We waited on her 30 minutes after our appointment time the first time, the second time she didn’t answer her phone and never showed up so we left and never got an apology for the inconvenience or anything. Not acceptable to happen two times in a row. We have now found a better organized groomer and will not be back.
This was the first time we have ever boarded a dog. Needless to say the anxiety level was high. I visited there twice before bringing our dog. All went well. They played frisbee with her and sent several pics and videos to show us what she was up to and how she was doing. They were also very responsive with communications. Only mishap was that I had given them my credit card info which was entered in their computer but when a friend who was authorized to pick her up he had to pay himself. All in all a very good experience
I'm so pleased with what special care our dogs got here. We were sent pictures and descriptions on how our two furry family members were doing. I thank the staff for taking such good care of our dogs.
I would not recommend this place for overnight boarding. If your dogs have sensitive skin do not bring them to this place. They heavily bleach the floor and your dogs will lay in it. This is my personal experience. I had two dogs stayed for two nights. Pro: - friendly staffs - reasonable priced Cons: - beds were not provide as promised when I arrive to pick up the dogs, they were laying in damp floor. Also I did not see any water bowl in the kennel. - both dog had diarrhea when we got home not sure if staffs give them the food that I provided since both dogs have sensitive stomach - My labrador were limping a little when we left the kennel. I was unsure why; only reason I can think of is maybe they did not let him out often as they claimed. He definitely did not get any exercise. - Also my labrador have red rashes all over his butt area and back legs. I am pretty sure that is from excessive use of bleach in the kennels. - Lastly my husky were starving when she got home and she usually eats very little. If you love your dogs like your own children. I would look elsewhere. From my personal experience I would not recommend this place. Lovely staffs but not enough care for the dogs.
The Critter Cradle is amazing.. it's the only place we take all 4 yes we have four dog's! When we travel and we travel quite a bit during the year! You can tell they honestly love their jobs and my pet's are always excited when we drop them off. The staff is loving and caring. What I love most is they send you pictures about twice a day of your fur babies to let you know their doing well .. I can go on and on about how wonderful they are! I have posted a few pictures they sent us while we were on a recent trip
I took my fur baby there because our Daughter was getting married ! They took so good care of our baby and I would take her there again I got pictures every day and saw she was being taken great care of I would totally say take your fur baby there !
Our babies go here for daycare and ABSOLUTELY LOVE it!! They get excited in the mornings when we are getting ready to leave the house. The staff works hard to make sure they get time to play and have the best day they can have. Just all around an amazing place!!
This is an awesome family run pet daycare. They give a paper per day detailing what the pets day consisted of along with texting pictures of the pet while in their care. They also offer grooming and level one obedience classes.
We put our two puppies here for the first ever time being away from us. The staff were so friendly and did a great job with our pups. They could tell I was nervous about leaving our pups for the first time and they did everything they could to assure me they would be well taken care of. I definitely recommend board with them!
I have a 6 month German shepherd/ Belgian Malinois. Before training some had given her the nickname of monster. Lilly really was that difficult. Hannah, her trainer did a fantastic job with her!! At the end of the 2 week training Hannah didn't feel Lilly was quite ready to go home and kept her an additional week to make sure Lilly was successful in her training. She is stubborn and though new the commands she just wouldn't comply... This weekend I was able to take Lilly to a very crowded festival and she was fantastic!!! Her sit and heel are on point!!! I felt communication was fantastic as well. Lilly had developed a spot on her nose likely because of anxiety. I wasn't able to take her to the vet myself because we were out of country, so Hannah took her for me and even bought Lilly a toy to help with the anxiety. Hannah communicated often and was very attentive to lilly. I had daily updates, and she responded to my questions quickly. Very happy with the services!!!
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