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Reviews, get directions and information for The Doctor Office

The Doctor Office
"Family Healthcare of Hagerstown provides primary care, mental health services, oral health care, pharmacy services and a wide array of onsite support services. FHH provides affordable, accessible and compassionate health care to individuals and families alike.Our Hours:Family Practice Integrated Mental HealthMon, Fri: 8am–5pm, Tue–Thur: 8am–7pmDental PracticeMon–Fri: 8am–4:30pm"
Address: 11110 Medical Campus Rd, Ste 130, Hagerstown 21742
Phone: (301) 733-8600
State: MD
City: Hagerstown
Street Number: 11110 Medical Campus Rd, Ste 130
Zip Code: 21742-6799
categories: hospital



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Reviews
I've been going to Family Healthcare of Hagerstown for many years now and I've always been treated with dignity and respect. The staff are so friendly. The doctors are good at their jobs and very caring and personable. Right now I have a nurse practitioner and she is great. She listens to my concerns and advises me on the best course of action for my problem. They even provide transportation for patients that don't have a car. I'm glad to be a patient at Family Healthcare of Hagerstown.
While staff is very good I can't give praise to Dr. Uzicanin. My elderly mother in her 80s was left go. No blood work done for over a year and a half. Took her to Urgent care & her thyroid levels were way off & her meds should have been adjusted & monitored. Glad he's retiring.
This place is a joke. I reached out to seek mental health counseling with a therapist, and they told me I needed to see a regular doctor first to get prior authorization with them for some reason?. So had to make an appointment months out just to see a primary doctor to be able to see a therapist. Finally got in to see one and a couple things: 1. I was told I was going to be prescribed a few medications for general health issues - that never happened. 2. I had to make another appointment first to get a MH evaluation which was set out for another 1-2 months and they still didn't set me up with therapy. The day before my evaluation, I get a call and they tell me that the doctor has called out for the next day and now I have to wait another month and a half for an appointment to be seen. So now it's going to be about 6 months before I actually get any real help. Don't waste your time, find yourself another doctor somewhere else, especially if you seeking help for mental health related issues and therapy.
If you want an office where a simple check up takes 2 hours, making a call takes 30 minutes minimum if not an hour, and nobody seems to care about you.. then this is the place to go! Otherwise, Id try somewhere else:
The doctors and the doctors nurses are very helpful and caring but the other staff that is supposed to check messages and or relay messages to people's doctor's are not doing their jobs properly!!... My son shouldn't have to wait 4 days and still get no return phone call about his asthma medication refills!!!!
Been going here for 4 years and they were great for the first 2 years and then they seemed to stop caring and lose paperwork , when the Dr cancels I take time off work because they don't call me and then they say I missed my Third appointment but they used to call to remind you and I told them that they tell me they have the wrong number but it's funny that when they have an issue they call me so that can't be true, then another time I filled my meds and they got my preauthorization approved so the cvs refunded me the extra I paid but then the Dr says I ran out of meds too fast when they are going by the date the refund was given not filled date so they make me do a test and it comes back good and so they send an prescription in but the pharmacy usually has to order my meds so that just prolongs how long I am off my meds, now they say I must come into walk in for 6 months due to missing an appointment but my job hours are too hectic so I may have to go somewhere else, wish I still had the Dr I had before moving to hagerstown because she was great and she always warned me against being on and off my meds as she said it was bad on the person's heart but the last year or year and a half has been on and off with this place.
This clinic is to be avoided like the plague. I have 30 years caregiver experience. This includes visits to nearly hospital in Baltimore and countless doctor's offices. I have never witnessed such gross incompetence as Family Healthcare demonstrates.
I gave them a 2 star because they are not bad. The thing I didn't like was the constant mistakes made by doctors and nurses. They lack communication often and can be rude at times.
I was recommended to Dr. Foutch after my Dr. Left robinwood. I was told she was great. I've seen her 2 or 3 times and I thought ok, she is really good. However, I have not been able to get in to see her since. EVERY appointment made is cancelled at the last minute because she is "working from home". Once I sat in the waiting room for almost an hour because they "forgot" I had an appointment she was in her office doing phone visits. I have been trying to get in to see her for over 3 months for and evaluation and to have forms filled out for my job. Each appointment cancelled at the last minute. This last appointment I made over a month ago was just cancelled at the last minute because again she is working from home. Aren't there any back up doctors?!. I understand life happens and if I was coming in for a general visit I wouldn't be upset but this is IMPORTANT! Very important and now I have exceeded all of the extensions my job is willing to give. I mean it's been well over 30 days. I think its time I find a new dr. That knows how to manage their workload. I know they are people and life happens but we are too. This is "their" job. We have to take off from our job or rearrange our schedule to get in. Not good. Not good at all!
Please do not take your children to this dental office!! After being seen and scheduled for 1 filling, they have called several times to cancel/reschedule the appointment a few days before everytime! And then it is weeks until they can move the appointment date for. I work full time and have to schedule time off in advance. My daughter now complains of this tooth hurting but they tell me they don't have anyone else she can see. I got her scheduled elsewhere and now I get the run around trying to get her records! No one seems willing to help you there. Just an opinion, go elsewhere!
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