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Reviews, get directions and information for The Espino Hamann Agency: Allstate Insurance

The Espino Hamann Agency: Allstate Insurance

About

We provide home insurance, auto insurance, life insurance, etc. We serve all parts of Illinois and Indiana.

Description

Serving customers throughout Illinois and Indiana, our team has had many opportunities to visit and learn from diverse communities. We’re based in one of Chicago’s great neighborhoods, Andersonville, but we understand the unique requirements of both city neighborhoods and rural neighborhoods in our two great states. Our agency brings more than 40 years of collective experience in the insurance industry, and we bring that experience to bear by crafting customized coverage solutions based on customers needs. Our expertise extends beyond Auto and Home insurance, to include Life Insurance, Retirement Savings & many more. We develop holistic solutions that protect your most important assets.

One of the best parts of the job is being able to connect with the customers as their needs change through their lifetimes. When you want to explore options for protecting your home, auto, personal property, or financial future, our staff is available to answer any of your questions. If you’re already a customer, we’re ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit the Espino-Hamann agency today!



"Proudly serving our community. Please stop by some time and check us out."
Address: 5245 N Clark St, Ste B, Chicago 60640
Phone: +17736724010
Email: moc.etatslla@nnamahonipse
State: IL
City: Chicago
Street Number: 5245 N Clark St, Ste B
Zip Code: 60640
categories: insurance agent


Opening Hours

Monday: 09:00 - 19:00
Tuesday: 09:00 - 19:00
Wednesday: 09:00 - 19:00
Thursday: 09:00 - 19:00
Friday: 09:00 - 17:00
Saturday: 09:00 - 13:00

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Reviews
Andrea was very helpful when I had to switch policies to an agency in a different state! She did the legwork, and she was friendly and communicative the whole way! I never had to file a claim, so I cannot speak to that, but my general interactions were positive!
This agency has shown a complete lack pf integrity and professionalism in handling my policy. Despite me submitting all documents and payments on time, they misfiled critical paperwork for my policy, causing me an entire weekend of panic and several hours of wasted time on the phone. Rather than formally apologize and admit they made a mistake, they treated me with complete apathy and strung me along for months on end, refusing to apologize for the ordeal. Ultimately they forced me to transfer to another agency, a process which has cost me countless additional hours of time. This agency does not value your time and you should not trust them to handle your policy with care!
Allstate has shown a complete lack of integrity and professionalism in their handling of my claim. Despite paying my premiums diligently for years, they have found a loophole not to pay my claim, leaving me with no recourse but to observe the full financial burden of my loss. Their claims process was needlessly time-consuming and bureaucratic with multiple rounds of paperwork and phone calls required to even get my claim considered. When my claim was finally reviewed the company dragged its feet and delayed the process for weeks leaving me in the state of uncertainty. Then when the company did finally deny my claim they did so based on flimsy technicalities rather than any genuine assessment of the merits of my case. It was clear that their priority was not to provide quality service to their customers, but rather maximize their profits at the expense of their customers. I would strongly advise anyone considering doing business with Allstate to look elsewhere and find a more trustworthy insurer.
I have to agree with the previous reviews, it's a shady agency and when I called and spoke to someone there on Monday to do a payment over the phone, I specifically asked if they will withdraw money from my account on Wednesday, I was told no. Wednesday comes around and bam! money was taken from my account, they try to double charge you when you call to terminate your policies. One person says one thing and does another, I wouldn't trust this place for anything. I was given this agent due to my original one retiring. Biggest mistake ever!!!
All of the reviews with the exception of the most recent from Hannah Irwin, rgweider, Voyage Success, Patricia Childs and Sudharka Avva, thank you! in the past four months are fake and/or spam reviews. These are unidentifiable individuals who are not customers and have never had any contact with our Agency. We have requested Google remove these reviews as soon as possible. Thank you - The Espino Hamann Agency
Rudy spent a lot of time with us, getting the details correct. Very helpful, super responsive, very knowledgeable about the ins and outs of policies. We got more coverage for less money than our previous insurer!
I've had a really positive experience working with Brent at this agency. He helped me with purchasing home insurance for our first home in June, and in September I switched my car insurance to Allstate with his help and saved $30/month in the process!. Brent is always very helpful, quick to respond, and easy to work with.
Khemy was so helpful and she knows her job very well. She helped me with best policy with best pricing. I will refer to friends and family.
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