Ben was very helpful and patient with us. He is very knowledgeable. Overall experience was excellent.
Alexis was amazing! Never have we upgraded phones and had it be so quick and easy. Not only was it fast but everything single thing transferred from contacts , text messages, to even the ring tone we had set on the old phone!! Made learning the new phone super easy!! Thank you Alexis!!! :
The young lady was very nice and professional even under extreme duress with the payment system not working. She took her time to provide the best level of customer service and pricing. My only disappointment was that she never told me about the activation fee which appeared on my new bill which was quite a shock and I was not offered a choice of colors on the phone. I would have loved to have had the metallic or blue but it was not offered or even mentioned
Staff is very friendly but there is always a wait time and I had to buy a SIM card for $10 even though they are free from Verizon. If I need to switch phones or any other Verizon service, I go here.
Amazing customer service. I am thankful I chose to use The Gooch in Vincennes over a larger outlet in a bigger city. The family/workers are dedicated and affluent in their work, and always wear a smile.
These ladies helped us as we were heading through Vincennes to an event. Phone emergency lead us to stop there. I accidentally forgot my box with all my new accessories. They met me at the store after midnight to get whst i had left since I was from out of town. Customer service doesn't get better than that! Thanks Again Girls!!!!!!
If you have concerns about your service, billing, or phone, these folks know how to solve your needs. Any of their staff are knowlageable on all aspects of the electronics they offer. A1 service !
The sales staff is very knowledgeable. They have a great selection
Your one stop shop for all things Verizon. Home town service that can't be beat. Patient service and if they don't have the phone you want in stock, it can be ordered quickly.
The Gooch is great! They always help me with any issues I have. They are all very nice and great people!
