The Next Step Behavioral Health

Jen Gray and Jocelyn Ivy are truly committed to what they do. They have been there for my son and I when I thought there was no hope. Not just them, but the whole Next Step Behavioral Health team has went above and beyond for us and I cannot say enough great things about the staff and The Next Step.

Josh and WIndi both were amazing individuals and did amazing job assisting with what worked best for me and my family!! Yall both are amazing at what you do and need to keep spreading inspiration in people's lives! Thank yall for everything you do!!

Josh has been absolutely amazing , it isn't like the other classes or therapy I've done he really connects with you on a different level he genuinely cares about these family's like mine , I love his ambition and willingness to help hes really great , thank you !

I was the person who believed that talking to someone would not help. I have been with Windi for almost a year and I can look back now and see how wrong I was and wish I had gotten therapy sooner! Windi helps you see different angles, is very thorough, and I could not imagine having another therapist EVER! She is kind, straightforward, helpful, and so much more that I can’t put into words. She TRULY cares about her patients and goes above and beyond. If you are thinking about getting into therapy DO IT! You will not regret it. Thank you for everything Windi!!!

My children have been going here for years to help with trauma of divorce, death of family members, etc…The therapists and services are wonderful! We have always loved them. My kids love going. My son who is usually very reluctant to open up or talk asks if he can see his counselor every week. They are great at building relationships with the kids, connecting with them, and helping them talk through and process big feelings/emotions/issues that they are struggling with. It’s been especially helpful in situations of divorce to give kids an outlet to talk to a safe person without going to one parent to talk about the other. I highly recommend counseling, and I would highly recommend The Next Step Behavioral Health!

I have had the best outcome from services received here. The staff down to the receptionist has been great and care about their clients. They have helped myself dealing with PTSD, anxiety, and panick attacks that crippled my ability to cope with day to day skills. I am able to enjoy my life now. They have also helped my kids through a very difficult divorce during the younger years. Now, they are helping two of my children overcome some obstacles in their life in adulthood. I could not have done it without any of them. I truly appreciate the help and how they are right there to get you in as soon as they can. I appreciate each of you so very much and especially Windi, she has believed in me when I did not believe in myself. Crystal

I’ve been going through the Johnson City office for therapy for about about 6 months. Santana is my therapist and she is incredible! I never feel like she’s rushing me and she actually takes time to talk about issues and helps me come up with a solution. The Johnson City office can see you in person or through zoom! I highly recommend them to everyone!

My son and I received services for talk therapy. I also receive services from Dr. Jooma, the psychiatrist. We both see different psychologist, Ryan and Jennifer. I feel like each person is perfect for our needs and has helped both of us over the year. Everyone is very professional, friendly and knowledgeable in many subjects. I was one of those people that didn't believe in therapy, The Next Step has changed my mind drastically. The scheduling always worked around my availability. Sometimes with the virtual meetings the start time was delayed, but that's understandable with it being new.

I have only the best things to say about this practice. I reached out to get a neutral party for my stepson to talk to about some struggles he was having. Nikki, who answered the phone when I would call in was very friendly and always had a “smile in her voice”. The therapist we used was Jen. She was amazing with our little. He loved her and was ridiculously excited when he got to see her. I feel like you’ve got to be a great therapist to have somebody that excited to come see you. Covid hit when we were starting all this and the entire staff was helpful in quickly arranging online sessions. I had some questions about the coverage of my new insurance policy and Tiffany in billing was quick to respond and super helpful in explaining it to me. I feel like you have to be very comfortable with everyone you deal with in a therapy setting in order for it to be productive. Everyone I dealt with here was caring and made my stepson and the rest of the family feel comfortable. I am sincerely thankful for the way they helped our family. I’m thankful as well that a friend referred us there, making our search for a good fitting therapist painless and quick. I’ve had friends who had to go through several therapists before they found the right one. We got lucky on our first try.

I am sort-of surprised there aren't more reviews. I know they are fairly new, but this growing group of amazing people deserves so much credit. Before I start, I want to say this.. We have primarily seen our counselors on ZOOM for over a year. First, I was working with Windi in-home, during one of the most difficult times in my life, while I tried to rebuild and start fresh after escaping abuse with my children. She went above and beyond and when I say they treat you like a human being and not a number, I mean it and they mean it! Even when there wasn't much I could do with my situation at times, I felt like someone really cared, and she was on the ball with every little thing that could help us. She recommended my counselor, Derek, who I have now been seeing for over a year. I have had many, and never have I felt safe enough to open up without some underlying fear, until I started working with him. Shortly after I started seeing him, my experience with how genuine, empathetic and compassionate this group is led me to find a counselor for my then 6yo daughter. She was going through such a horribly rough time, between counselors, and actively trying to heal from and address trauma. She started seeing Jen weekly, and very quickly, she was trusting her enough to bare her heart to her, but she also had fun and I got to see her smile big again. Again, all this progress on ZOOM! Jen eventually turned out to be the BEST advocate for my child. It is crystal clear to me, she has a big, fierce heart for her clients and wants to do what is right. She is patient and understanding when my daughter feels like she has lost control of her emotions, and my daughter has a small list of people she trusts these days--Jen makes the list. She and everyone I have met within this company make my list too. I recommend them to ANYONE in search of real, quality help. While I know they are professionals, and they are trained to make observations about us, it really feels like they are talking to the spirit of you, not judging and drawing premature conclusions like I've experienced in the past. They listen. They treat you like they value you as a whole human being, worthy of compassion, patience and acceptance. This is RARE, though I wish it wasn't. They go above and beyond when you need help or have a question, when you need some flexibility in scheduling, when you need a quick phone call.. They deserve SO much credit. I hope more people feel compelled to share their experiences with them, even if they aren't as good. I know they would want to rectify a less-than-ideal experience and they should be given that opportunity. This group is like the needle in a haystack. But hay! I found them!