The Shoe Company - Woodside Mall

Good store but MANAGEMENT need to tell their employees that socializing with other staff and using their cell phones while the customer stands there waiting to be served is unacceptable. Personal cell phones should be locked in their lockers.

Convenient location but the staff here do not seem friendly or helpful. The cashier was upset that I didn't bring my paper receipt for returns even though I had the digital receipts because "it would take 10-15 minutes to find my order" in the system. It took around 2 minutes. The store could also use some diversity amongst its employees.

Fair prices but you can’t find everything your looking for

Good price but bad customer service..

Utter lack of concern for public safety. So there was a water spill outside the store near the entrance. My wife slipped. Went into the store to tell them to put out a sign saying wet floor and to contact maintenance. Nothing. Was sitting outside on the bench and an elderly person slipped and fell. Go back and tell them again to get a wet floor sign out there and contact mall maintenance. Guy working there says they have no wet floor sign while his coworker comes walking out with a wet floor sign. Then proceeds to tell us that technically, that area is the mall’s responsibility. The utter lack of care for a potential customer’s safety is disgusting.

Many colours

Very bad customer service. The manager at the store was so rude and impatient. I asked her a question and she answered me with "YAYA". Didn't even say thank you and just left the cashier after the transaction. She was acting as if she didn't want to be there to work......

they always get the shoes and sizes wrong. services are horrible, staff are also rude, this is byfar the worst service I have experienced.

Awful customer experience. My mom was about to try the shoes and the lady in the store asked her to moved to another line because she needed to move inventory nearby.

I'm a VIP member here and I love this store. Over the course of the pandemic, I've noticed their selection has gone down a bit, but the staff are helpful and we always end up finding what we need.