The UPS Store 4897

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Description

The UPS Store Rowlett offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - .

"The UPS Store #4897 in Rowlett offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - ."

Address: 8301 Lakeview Pkwy, Ste 111, Rowlett 75088

Phone: (972) 463-2917

Website

Email: moc.erotsspueht@7984erots

State: TX

City: Rowlett

Street Number: 8301 Lakeview Pkwy, Ste 111

Zip Code: 75088

categories: moving supply store, business center, printing service

Opening Hours

Monday: 08:00 - 18:30
Tuesday: 08:00 - 18:30
Wednesday: 08:00 - 18:30
Thursday: 08:00 - 18:30
Friday: 08:00 - 18:30
Saturday: 09:30 - 15:00

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Reviews

Came in on a Wednesday around lunch time, they were pretty busy, seemed to be fully staffed, each register was being worked. The guys were very efficient in handling each customer. Mine was a simple amazon return, as long as you have your barcode ready your transaction wouldn't take more than 2mins. Dylan was great at multi tasking, super quick to get me in and out while tending to a customer who he had step aside so they can put together their package.

Had the best customer service today ever from Dion! I really hope management and better yet, corporate see’s this review because Dion is the definition of a great employee and great human being. I hope he gets the opportunity to advance in the company. I couldn’t carry my big package and he came out to my car and carried it in the store for me in this crazy heat & even offered me a water after. Never had someone be so helpful and kind especially at a big chain franchise such as UPS. Thank you Dion god bless man!

I dropped off a package at this store with a $200 jacket in it set for an Amazon return. They handed me a receipt and I figured it was good to go. Not the case. A week or so later no return on my card so I check the status and it says the label was never scanned. Short story... I believe someone in the store wiped my package from the record and stole the coat. Long story... I can't file a claim because with an Amazon return I am not on owner of the package on either end. I have called multiple times and been told numerous lies. Their system only holds the information for one day, the owner is out right now but will call as soon as he is back, the owner is on vacation now and we don't know when he will be back, we do hold information but we can't access it right now because the system is down, we have cameras but don't know how to access them... the contridicting lies is the number one reason I believe the package was stolen.

Quick and friendly service, the gentleman that helped very thorough and customer focused.  The store was clean and inviting. I was in-and-out in 2 minutes and that was really good.

This morning - well staffed and efficient! Bling Blinky of Texas Shout Out: Awesome! And bring your QR code in all Amazon Returns!!

David, the Assistant Manager at this location, is a wonderful person! He was patient, kind, and extremely helpful when I came in to print a document and ship some very fragile items to my family members. I will definitely return to this location the next time I need to ship or print something!

Paid for an expedited next day air delivery for a traveling employee. The package was delayed and moved to the next day where the staff would not be on site to retrieve it.  I called the location to find out what my options were and was put on the phone with the "owner" to try and help me.  I gave him the tracking number and he asked what I needed to have happen. I reiterated the staff needs the item for the rest of the week to do their job and there is not another one I have on hand to ship to the new location.  He suggested he call them and tell them "not to deliver the package tomorrow" - to which I said that doesnt solve my problem. It stops the package. He said "no it doesnt". I kept asking how it doesnt stop it and during all of this he kept "hey heying" me and saying things like "Are we done" because I was getting increasingly frustrated with his lack of ability to convey an idea in a manner that made any sense. He kept asking me "what do you want me to do" and I kept saying "I dont know what my options are thats why I called you" - And then he started being condescending with things like "This is the 3rd time I am telling you" so I let him know hes a jerk and I hung up.  Will drive 20 mins out of my way to never give this location any business ever again. Awful people.  ***Updated to a 3*** Got a call from a woman saying she was the owner and the conversation went a bit differently. She checked into what she could and got UPS to reimburse me some of the shipping fees. Have been driving to Sachse instead though because I am not interested in running into "Are we done yet" guy again.

I trusted the ups employee when he told me that the tracking receipt scanner did not work but my package will still be delivered, the package, RED VAPOR MAX NIKES SIZE 10 1/2 men. We all know what happened. My package was mysteriously STOLEN I mean lost but hey what could i expect honest people? nope not there, I’m good on my end but I’ll never go there again. For the employee that did what he did middle finger to you, you bum.

I always get excellent service at this location. Even when it was busy, the person helping me showed me how to bring up the correct QR code when I needed help returning an Amazon order.

I had to ship multiple items to another state to include a 55in TV. The cost was way less than I thought, Victor Medina was not only helpful but was determined to get me the best price. I am grateful for the outstanding service the Rowlett UPS Store continues to provide!

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