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Total Woman Gym + Spa

  1. Alameda
  2. Alameda Gym

Reviews, get directions and information for Total Woman Gym + Spa

Total Woman Gym + Spa

Description

We spend most of our lives putting others first. We do it as mothers, friends, wives, and business leaders. At Total Woman Gym + Spa we’ve created a community where it's all about you. We understand that personal well-being begins in the body, and is supported by connection. Our fitness program and spa services are designed to empower your body, inspire your mind, and nurture your soul. Whether you want to work out with a personal trainer, dance your heart out in Zumba class, or enjoy a spa day with the girls, Total Woman Gym + Spa has something for everyone. Our team of certified professionals has helped thousands of members just like you achieve their health and wellness goals. It might not be easy, but we'll make it fun.



"We spend most of our lives putting others first. We do it as mothers, friends, wives, and business leaders. At Total Woman Gym + Spa we’ve created a community where it's all about you. We understand that personal well-being begins in the body, and is supported by connection. Our fitness program and spa services are designed to empower your body, inspire your mind, and nurture your soul. Whether you want to work out with a personal trainer, dance your heart out in Zumba class, or enjoy a spa day with the girls, Total Woman Gym + Spa has something for everyone. Our team of certified professionals has helped thousands of members just like you achieve their health and wellness goals. It might not be easy, but we'll make it fun."
Address: 2247 S Shore Center Dr, Alameda (Californie) 94501
Phone: (510) 521-1149
State: CA
City: Alameda
Street Number: 2247 S Shore Center Dr
Zip Code: 94501
categories: gym/physical fitness center, spa


Opening Hours

Monday: 05:00 - 22:00
Tuesday: 05:00 - 23:00
Wednesday: 05:00 - 23:00
Thursday: 05:00 - 23:00
Friday: 05:00 - 21:00
Saturday: 06:00 - 19:00
Sunday: 06:00 - 19:00

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Reviews
This place is dirty! What do we pay the maintenance fee for?! Not only there is mold in the showers, the pipes are regularly clogged in the restrooms. Front desk and manager are rude. Lack of customer service what so ever. Gym’s equipment needs maintenance. For example, there are at least 3 machines that are not fixed for almost 3 months now. The concept of this gym is great, but a lot of improvements needed. FYI: there is $10 membership increase on Jan 1, 2020. Use your own judgment whether you want to sign up.
This is week 5 of this machine being broken. I had previously posted about the stair master being broken and when I wrote a review they fixed it. Since I already brought it up with the staff and they said it would be fixed soon hopefully posting a photo will help. Another machine that is broken with maintenance “coming soon.” Also if you expect to have your “free personal training” don’t expect a call back.
I do not recommend this gym at all. I paid for 2 personal training sessions. I enjoyed the personal trainer, however there really was not any room to workout. I then paid for another session. The personal trainer I worked with, had an emergency and had to take off from work. I asked how long she would be out and was told that they do not know. I requested a refund for the training and was told they would need to speak to Corporate. Why? I was charged for a service that I did not receive therefore refund the money! I spoke with someone at corporate who said they would have to speak with a supervisor. Basically, I am getting the run around. I cancelled my membership, they charged me for the month of April, when in fact I had already paid for the last month when I joined. the worker said I would have to use the facility until June. Unbelievable nerve! This place is a rip off! I never received my one free training for joining the gym either. Please do not patronize this place.
Total Woman and its parent company Town Sports International are among the most corrupt companies I've ever encountered. They have little to no regard for their actual members and only care about making money. The only reason I kept my membership was because of the instructors who work hard to prep and lead fun and motivating classes, but unfortunately don't have any control of how corporate swindles the members. After one of my favorite instructors quit, presumably because she was also fed up with TW/TSI, I decided to end my membership as well. The cancellation process is so convoluted it honestly shouldn't be legal. Their "policy" is that the manager must be physically present in order for you to simply request it. Conveniently, the manager is never present during reasonable hours or the weekend, only during the middle of a weekday -- which is really difficult for someone who works an 8-5 job. They "encourage" you to call in advance to determine if the manager is present before coming. The first time I called, they said the manager wasn't in but to check again In two days. When I called back two days later, they said the manager was in and said she'd be there for another three hours. When I arrived at the gym soon after that, she apparently "left early for the day." I finally was able to get her in person days after that. It should NOT be this hard to cancel something. They only make it this difficult because they want to keep making money off of unhappy members. It's important to note that this whole in-person cancellation "policy" is NOT stated in the membership agreement. On top of all that, the cancellation notice period is 45 days, so you'll still be paying for 1.5 months of gym membership that you do not even want. This part is actually in the membership agreement, but what happened next was infuriating. After canceling on March 9, the gym closed on March 16 due to shelter-in-place guidelines for COVID-19. Completely understandable, but then why was my account still charged the full month's dues on April 1 when the gym is closed? By the time the gym reopens, my membership will have been terminated and I will have paid for nothing. This is my personal experience and isn't even half of it. The stress, anger and waste of money this gym has caused me is something that shouldn't happen to anyone. Unfortunately my experience is not an isolated one based on the several reviews you may have already read here, on Yelp, and the Better Business Bureau. You should also google "Town Sports International and class action lawsuit" to read about other shady things this company has done and continues to do. It's ironic that they claim to be a safe and supportive place for women to work out when, in actuality, they are taking advantage of women.
I was a member of this gym for a year and a half. I liked that it was near my house and all women. If you join, make sure you ask for a printed contract before you sign. Do not trust anything sales representative tell you about cancelling or putting your membership on hold. When I went from yearly to month-to-month, I was specifically told by the sales representative that I could cancel any time the month prior, and my membership would end as soon as my prepaid last month was over. When I went to cancel, I was told that I had to cancel 15 days prior to my billing cycle, so I had to pay for another month. Customer service here is nonexistent. The manager is beholden to corporate and has no ability to provide customer service, including refunds for training sessions when a trainer cancels at the last minute. There seems to be a high turnover rate among managers and trainers. There were three different managers while I was a member. I had a personal training package here, and my trainer went on maternity leave before I had finished my sessions. It took a month to set up training sessions with a new trainer. I'm currently pregnant and the gym doesn't fit my needs at all. I had six sessions with a trainer, and I told her in two separate emails that I was pregnant and wanted to hear my workouts toward exercises I could do later in pregnancy. She ignored me both times, and gave me normal workouts, then on my last session asked "are you pregnant?" I don't believe any of the staff is trained to help pregnant women modify their workouts for safety during pregnancy. The gym doesn't seem to be air conditioned and gets very hot on warm days. I would not recommend joining this gym. If you do, read through your contract carefully before signing and don't expect and customer service whatsoever.
I am very disappointed. At the moment, you want to discontinue membership, you'll see what could happen. Lady, who work in Alameda as accounting manager will definitely create problems. They charged my account for two extra months, I shouldn't be charged. Location is excellent and I feel sorry this is happening ....
It’s an adequate gym, until it’s time to cancel your membership. It can only be cancelled during business hours like, 10-5 and only in weekdays, which is impossible if you’re a commuter with a 9 to 5. After you cancel, they will charge your card for months on end. Horrible, deceptive customer service.
This exclusively woman's gym is FAB; clean, small, personal & machines always available. It doesn't smell like a dirty, sweaty Foot Locker. The Classes ~ Zumba, Yoga, & Stretching the ones I've done so far best I've ever participated in. I'm still new, so will keep posting... if & when necessary If for some reason something even more positive, OR negative happens I'll keep you posted. I should have done this ages ago. goodbye 24 hour fitness, I love my new Fitness Club.
A scam gym. They don't let you cancel even though you are month to month. They charge a cancellation fee of $10 and still bill you a yearly maintainance fee of $70 after you cancelled. To cancel you need to send a certified letter through the mail. After all that they still continue to bill you unless you cancel your cc. A nightmare of a place!
Horrible gym. Rules only apply to certain people. Classes cancelled often. Gym staff unprofessional. Loud locker room when trying to take peaceful shower and relax. Childrens' daycare area very dirty...also only good for young children up to 2 yrs old. My 7 year old was bored since its a small room with nursery age toys. Gym Good for ages 55+. Would never reccomend this gym. Only plus is all women.
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